IBM Support for Community Open Source Software for AIX Toolbox

IBM United States Software Announcement 222-169
June 7, 2022

Table of contents
OverviewOverviewOrdering informationOrdering information
Key requirementsKey requirementsTerms and conditionsTerms and conditions
Planned availability datePlanned availability datePricesPrices
Program numberProgram numberOrder nowOrder now
PublicationsPublicationsRegional availabilityRegional availability
Technical informationTechnical information


Overview

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IBM® Support for Community Open Source Software for AIX® Toolbox (the Service) offers remote assistance with the operation of certain supported open source software from the AIX Toolbox for Open Source Software repository, including fixes for this foundational package. All clients must follow the open source license that governs each package. Open source software might also be referenced as package or packages. All packages used by clients are licensed to them under the respective open source license, which allows them to modify, share, and distribute the software under the license defined by each open source community that maintains the packages.

IBM provides Level 1, Level 2, and Level 3 support for community-supported Open Source Products for AIX Toolbox.

This foundational package provides support for the following AIX Toolbox packages: curl, db, dnf, dnf-plugins-core, expat, gettext, glib2, gnupg2, json-c, krb5, ncurses, openldap, python3, readline, sed, sqlite, texinfo, xz, zchunk, zlib, and zstd.


Note: If you need support for a package that is not on this list but delivered by the AIX Toolbox packages, contact your IBM Business Partner or IBM TSS representative for assistance.

Clients eligible for support must download the desired open source package from the AIX Toolbox for Open Source Software (repository) web page and use it without any modification. IBM maintains a repository where all clients are able to download all packages to conveniently run those in the IBM AIX operating system.

Open source communities are non-IBM entities or groups that create, develop, edit, maintain, and share their packages. IBM entitles clients to all three levels of support, providing enterprise support for all packages in the AIX Toolbox repository, respecting all license terms of the respective open source package.

For a list of eligible open source products, see the AIX Toolbox for Open Source Software web page.

IBM will:

  • Provide remote assistance to the client for all covered products, through telephone from IBM's support center, or electronically, in response to requests pertaining to the following:
    • Basic, short duration installation, usage, and configuration questions for open source packages running on AIX downloaded from AIX Toolbox only and code-related questions
    • Diagnostic information review to assist in isolation of a problem cause; for example, assistance interpreting traces and dumps for installation and code-related problems
    • For known defects, provide available corrective service information and information about obtaining a corrective fix from the AIX Toolbox
  • Assist the client in determining the cause of the problem and provide a corrective information-fix if it is available from the open source community, AIX Toolbox, or IBM Support.
  • Report the defect to the open source community and inform the client of known actions taken and the availability of the corrective information-fix if a new defect (referenced or without known correction) is identified.
  • Provide the client with guidance on how to obtain patches from the AIX Toolbox, or maintenance updates or refreshes (collectively known as fixes) directly from the AIX Toolbox. IBM may provide workarounds as temporary solutions to the client or to the open source community so the open source community can create permanent patches. There is no guarantee that the workarounds will be accepted by the open source community as part of the main code branch.
  • IBM will provide the security vulnerability fix, and also when the security vulnerability fix is available in the community, provide support for all associated dependencies from the supported packages from the SPL downloaded from the AIX Toolbox repository.

IBM Support for Community Open Source Software for AIX Toolbox does not include:

  • Modified software from upstream (community latest version) or any other version or any vendor version.
  • Design of network topology or infrastructure in general.
  • Support for technology preview version.
  • IBM will not provide support for performance improvement of the package on AIX.
  • Plan and execution of software upgrade or migration.
  • Corrections of problems caused by viruses, malware, spyware, or other malicious software.
  • Support for discontinued products.
  • IBM will not support requests for custom enhancements to the packages.
  • IBM will not support the issues arising from downloading and using open source packages from different sources.
  • IBM will not support requests to update the open source packages to newer versions.
  • Open source packages can lack some functionality on AIX when compared to other platforms due to limitations inherent to the design and architecture of AIX. IBM will not support issues related to functionality on AIX. However, the IBM technical team may take feature enhancement requests when requests are found aligned to IBM product roadmaps.

Client responsibilities

The client agrees to:

  • Follow license conditions of the respective open source package covered by this Service.
  • Remain responsible for procedures for backups and reconstruction of files, data, configurations, and programs on a regular basis and provide them upon request to IBM Service personnel.
  • Remain responsible for the security of the client's information, including adequately protecting the client's system and all data contained therein whenever IBM remotely accesses it.
  • Provide sufficient, qualified, and knowledgeable personnel capable of facilitating the testing of software fixes, updates, and patches downloaded from the AIX Toolbox, and IBM-provided workarounds.
  • Be solely responsible for creating and storing emergency backups. IBM will not make or store copies of any client files or data for the client.
  • For any IBM-provided workarounds, be solely responsible for all system testing to ensure that such workarounds perform as documented. The client will not move any workarounds into a production environment unless and until the client has successfully completed all such final system testing in a nonproduction test environment.

Renewal, termination, and withdrawal

This Service does not automatically renew and terminates at the Service end date specified on the schedule. The client cannot terminate this Service.

IBM reserves the right to withdraw the entire Service or the Service for any open source product upon 90 days' written notice to the client. A prorated credit will apply for any withdrawn prepaid service not provided.



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Key requirements

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  • An active AIX product
  • IBM POWER8®, or higher, technology-based server


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Planned availability date

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  • June 17, 2022, except for feature numbers 2559 and 2560
  • November 11, 2022, for feature numbers 2559 and 2560

Availability within a country is subject to local legal requirements.



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Program number

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Program number VRM Program name
5733-NKY 5.2.0 Remove Keys/ePOEs for Transferred Software

Note: IBM i offering 5733-NKY is already announced, just announcing features.
Program number Maintenance 1-year Program number
N/A 5771-SCA


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Offering Information

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Product information is available on the IBM Offering Information website.



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Publications

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None



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Services

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IBM Systems Lab Services

Systems Lab Services offers infrastructure services to help build hybrid cloud and enterprise IT solutions. From servers to storage systems and software, Systems Lab Services can help deploy the building blocks of a next-generation IT infrastructure to empower a client's business. Systems Lab Services consultants can perform infrastructure services for clients online or onsite, offering deep technical expertise, valuable tools, and successful methodologies. Systems Lab Services is designed to help clients solve business challenges, gain new skills, and apply best practices.

Systems Lab Services offers a wide range of infrastructure services for IBM Power® servers, IBM Storage systems, IBM Z®, and IBM LinuxONE. Systems Lab Services has a global presence and can deploy experienced consultants online or onsite around the world.

For assistance, contact Systems Lab Services at ibmsls@us.ibm.com.

To learn more, see the IBM Systems Lab Services website.

IBM Consulting™

As transformation continues across every industry, businesses need a single partner to map their enterprise-wide business strategy and technology infrastructure. IBM Consulting is the business partner to help accelerate change across an organization. IBM specialists can help businesses succeed through finding collaborative ways of working that forge connections across people, technologies, and partner ecosystems. IBM Consulting brings together the business expertise and an ecosystem of technologies that help solve some of the biggest problems faced by organizations. With methods that get results faster, an integrated approach that is grounded in an open and flexible hybrid cloud architecture, and incorporating technology from IBM Research® and IBM Watson® AI, IBM Consulting enables businesses to lead change with confidence and deliver continuous improvement across a business and its bottom line.

For additional information, see the IBM Consulting website.

IBM Technology Support Services (TSS)

Get preventive maintenance, onsite and remote support, and gain actionable insights into critical business applications and IT systems. Speed developer innovation with support for over 240 open source packages. Leverage powerful IBM analytics and AI-enabled tools to enable client teams to manage IT problems before they become emergencies.

TSS offers extensive IT maintenance and support services that cover more than one niche of a client's environment. TSS covers products from IBM and OEMs, including servers, storage, network, appliances, and software, to help clients ensure high availability across their data center and hybrid cloud environment.

For details on available services, see the Technology support for hybrid cloud environments website.

IBM Expert Labs

Expert Labs can help clients accelerate their projects and optimize value by leveraging their deep technical skills and knowledge. With more than 20 years of industry experience, these specialists know how to overcome the biggest challenges to deliver business results that can have an immediate impact.

Expert Labs' deep alignment with IBM product development allows for a strategic advantage as they are often the first in line to get access to new products, features, and early visibility into roadmaps. This connection with the development enables them to deliver First of a Kind implementations to address unique needs or expand a client's business with a flexible approach that works best for their organization.

For additional information, see the IBM Expert Labs website.

IBM Security® Expert Labs

With extensive consultative expertise on IBM Security software solutions, Security Expert Labs helps clients and partners modernize the security of their applications, data, and workforce. With an extensive portfolio of consulting and learning services, Expert Labs provides project-based and premier support service subscriptions.

These services can help clients deploy and integrate IBM Security software, extend their team resources, and help guide and accelerate successful hybrid cloud solutions, including critical strategies such as zero trust. Remote and on-premises software deployment assistance is available for IBM Cloud Pak® for Security, IBM Security QRadar®/QRoC, IBM Security SOAR/Resilient®, IBM i2®, IBM Security Verify, IBM Security Guardium®, and IBM Security MaaS360®.

For more information, contact Security Expert Labs at sel@us.ibm.com.

For additional information, see the IBM Security Expert Labs website.



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Technical information

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Specified operating environment

Hardware requirements

POWER8, or higher, technology-based server

Software requirements

An active AIX product and SWMA

IBM Support

IBM Support is your gateway to technical support tools and resources that are designed to help you save time and simplify support. IBM Support can help you find answers to questions, download fixes, troubleshoot, submit and track problem cases, and build skills. Learn and stay informed about the transformation of IBM Support, including new tools, new processes, and new capabilities, by going to the IBM Support Insider.

Additional IBM support

IBM Client Engineering for Systems

Client Engineering for Systems is a framework for accelerating digital transformation. It helps you generate innovative ideas and equips you with the practices, technologies, and expertise to turn those ideas into business value in weeks. When you work with Client Engineering for Systems, you bring pain points into focus. You empower your team to take manageable risks, adopt leading technologies, speed up solution development, and measure the value of everything you do. Client Engineering for Systems has experts and services to address a broad array of use cases, including capabilities for business transformation, hybrid cloud, analytics and AI, infrastructure systems, security, and more. Contact Client Engineering for Systems at sysgarage@ibm.com.

Planning information

Packaging

N/A



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Ordering information

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Consult your IBM representative or IBM Business Partner.


IBM Configurator for e-business (e-config)

New feature numbers

Remove Keys/ePOEs for Transferred Software (5733-NKY)

Program number Feature description Supply feature number
5733-NKY 5733-AC1 ARCAD RPG Converter for IBM i 2864
5733-NKY 5733-AO1 ARCAD Observer for IBM i 2865

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

Extending coverage for a total of one year from the date of acquisition may be elected. Order the program number, feature number, and quantity to extend coverage for your software licenses. If maintenance has expired, specify the after license feature number.


Maintenance program number description

Maintenance program number Description
5771-SCA IBM Support for Community Open Source Software for AIX Toolbox
5772-PXI Proactive Support for AIX/IBM i 2 year
5774-PXI Proactive Support for AIX/IBM i 4 year
5775-PXI Proactive Support for AIX/IBM i 5 year

Maintenance program number Feature description OTC feature number
5771-SCA Sup 1y 7x24 Per Up to 32Proc 2565
5771-SCA Sup 1y Per Up to 32 Proc 2566
5771-SCA Sup 1y 7x24 Per Up to 2 VM 2567
5771-SCA Sup 1y Per Up to 2 VM 2568

Maintenance program number Feature description NC feature number
5771-SCA Sup 1y 7x24 Per ProcCore N/C 2559
5771-SCA Sup 1y Per Proc Core N/C 2560

Charge metric

N/A



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Terms and conditions

Top rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Software Maintenance

The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) applies for Subscription and Support (also referred to as Software Maintenance) and does not require client signatures.

Licenses under the IBM International Program License Agreement (IPLA) provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available. Two charges apply: a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

N/A

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information about known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, see the IBM Support Guide.

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

No

Software Subscription and Support applies

Yes. All distributed software licenses include Software Subscription and Support (also referred to as Software Maintenance) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance by telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, go to the IBM Support Guide web page.

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

System i Software Maintenance applies

No

Variable charges apply

Yes

Educational allowance available

Yes. A 15% education allowance applies to qualified education institution clients.



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Statement of good security practices

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IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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Prices

Top rule

For all local charges, contact your IBM representative or your authorized IBM Business Partner.

Program number Feature description OTC feature number
5771-SCA Sup 1y 7x24 Per Up to 32Proc 2565
5771-SCA Sup 1y Per Up to 32 Proc 2566
5771-SCA Sup 1y 7x24 Per Up to 2 VM 2567
5771-SCA Sup 1y Per Up to 2 VM 2568

Variable charges: The applicable processor-based one-time charge will be based on the group of the designated machine on which the program is licensed for use. If the program is designated to a processor in a group for which no charge is listed, the charge of the next higher group listed applies. For movement to a machine in a higher group, an upgrade charge equal to the difference in the then-current charges between the two groups will apply. For movement to a machine in a lower group, there will be no adjustment or refund of charges paid.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified clients to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all client segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government clients. Rates are based on a client's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.



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Order now

Top rule

To order, contact the IBM Digital Sales Center, your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968). For more information, contact the IBM Digital Sales Center.

Phone: 800-IBM-4YOU (426-4968)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: askibm@ca.ibm.com

For IBM Business Partner: pwcs@us.ibm.com



IBM Digital Sales Offices
1177 S Belt Line Rd
Coppell, TX 75019-4642, US

The IBM Digital Sales Center, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.



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Regional availability

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American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, United States, and US Virgin Islands

Trademarks

IBM Consulting is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, AIX, POWER8, Power, IBM Z, Passport Advantage, IBM Research, IBM Watson, IBM Security, IBM Cloud Pak, QRadar, Resilient, i2, Guardium and MaaS360 are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

IBM United States