IBM Support Line for Red Hat OpenShift on Power helps you answer usage, installation, and technical questions
IBM Europe Software Announcement ZP19-0048April 9, 2019
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At a glance
IBM® Technology Support Services - IBM Support Line for Red Hat OpenShift on Power® helps you launch a Red Hat OpenShift Container Platform for Power with confidence by providing prompt, accurate remote software support.
- Essential support for day-to-day activities through telephone and electronic access to IBM services specialists
- Comprehensive OpenShift technical and defect support
- Answers to product compatibility and interoperability questions
- Configuration samples
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Overview
IBM Technology Support Services now offers per core-based support for Red Hat OpenShift Container Platform for Power. The offering provides 1-year, 3-year, and 5-year Support Line for OpenShift on Power worldwide. It provides you with technical assistance to:
- Answer usage, installation, and technical questions
- Address product compatibility and interoperability concerns
- Isolate and diagnose problems
Technology Support Services - IBM Support Line for Red Hat OpenShift on Power offers consistent, cross-platform OpenShift support for IBM Systems. With this service, you get telephone access and electronic access to IBM specialists.
By offering a remote support solution, IBM Support Line for Red Hat OpenShift on Power can supplement the skills of your internal staff and can provide accurate, timely problem resolution. This support lets you efficiently access assistance with product installation, usage, and system operation.
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Key requirements
An IBM Power Systems server with a Red Hat OpenShift Container Platform for Power Subscription.
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Planned availability date
April 12, 2019
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Description
Standard support
Technology Support Services - IBM Support Line for Red Hat OpenShift on Power is a single, integrated remote support solution for Red Hat OpenShift Container Platform for Power that can offer these benefits:
- Support Monday through Friday 9:00 AM to 5:00 PM (or normal IBM business hours, excluding national holidays, in your time zone) and 24 x 7 (customer-critical problems only)(severity 1) for the following products:
- Selected Red Hat OpenShift Container Platform for Power distributions as specified in the Supported Product List website
- Eligible IBM Power servers
- Interpretation of product documentation and configuration samples
IBM will use commercially reasonable efforts to respond by telephone within two hours. Off-shift: IBM will use commercially reasonable efforts to respond by telephone within two hours to service requests that you specify to be customer-critical problems (severity 1). For severity 2, 3, or 4 problems, IBM's technical support staff perform support services on prime shift business hours.
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Reference information
For more information on IBM Red Hat OpenShift Container Platform for Power, see Software Announcement ZP18-0471, dated October 23, 2018, and Software Announcement ZP19-0124, dated April 9, 2019.
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Program number
| Program number | VRM | Program name |
|---|---|---|
| 5771-OCP | 1.0.0 | Support Line for OpenShift on Power (1 year) |
| 5773-OCP | 1.0.0 | Support Line for OpenShift on Power (3 year) |
| 5775-OCP | 1.0.0 | Support Line for OpenShift on Power (5 year) |
| Program number | Maintenance 1-year PID number | Maintenance 3-year PID number |
|---|---|---|
| 5771-OCP | N/A | N/A |
| 5773-OCP | N/A | N/A |
| 5775-OCP | N/A | N/A |
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Offering Information
Product information is available on the IBM Offering Information website.
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Publications
A copy of the Client Notice for IBM Support Line for Red Hat OpenShift on Power is shipped with the order. This publication refers to the website where the agreement sets the terms of support for IBM Support Line for Red Hat OpenShift on Power. The applicable agreement is posted on the website for the specific country or region in which the software is installed. Where legally permissible, the agreement does not require a customer signature.
The agreement terms govern the service. By the client ordering, making payment for, or using the service, the client accepts the terms of the agreement without modification. Service becomes subject to this agreement when IBM or your IBM Business Partner accepts your order or payment.
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Services
Global Technology Services
Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation, or integration of this product.
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Technical information
Specified operating environment
Hardware requirements
A Power processor-based server that supports the Red Hat OpenShift Container Platform
Software requirements
A Red Hat OpenShift Container Platform for Power subscription.
IBM is not a Red Hat OpenShift Container Platform for Power distributor and does not distribute maintenance, updates, or refreshes. Customers must receive maintenance, updates, and refreshes directly from the Red Hat OpenShift Container Platform for Power distributor through the terms and conditions of their respective licenses.
The IBM Support Community
The IBM Support Community is your gateway to technical support tools and resources that are designed to help you save time and simplify support. Support Community tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems, and build skills.
You can also access the Service requests and PMRs tool for more support.
Planning information
Packaging
Not applicable.
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Ordering information
Consult your IBM representative.
IBM Support Services - IBM Support Line for Red Hat OpenShift on Power
IBM Technology Support Services - IBM Support Line for Red Hat OpenShift on Power 1 Year
| Program number | Feature description | OTC feature number |
|---|---|---|
| 5771-OCP | Standard Support 1 Yr | P1X7DA |
| Program number | Feature description | Supply feature number |
|---|---|---|
| 5771-OCP | WW Notice doc (Agreements for IBM Technology Support Services ) | 5809 |
IBM Technology Support Services - IBM Support Line for Red Hat OpenShift on Power 3 Year
| Program number | Feature description | OTC feature number |
|---|---|---|
| 5773-OCP | Standard Support 3 Yr | P1RMDH |
| Program number | Feature description | Supply feature number |
|---|---|---|
| 5773-OCP | WW Notice doc (Agreements for IBM Technology Support Services ) | 5809 |
IBM Technology Support Services - IBM Support Line for Red Hat OpenShift on Power 5 Year
| Program number | Feature description | OTC feature number |
|---|---|---|
| 5775-OCP | Standard Support 5 Yr | MABX2B |
| Program number | Feature description | Supply feature number |
|---|---|---|
| 5775-OCP | WW Notice doc (Agreements for IBM Technology Support Services ) | 5809 |
Charge metric
The charge metrics for these licensed products can be found in the following License Information documents:
| Program name | PID number | Charge metric | License Information document number |
|---|---|---|---|
| Support Line for OpenShift on Power 1 Year | 5771-OCP | Per 2 Cores | N/A |
| Support Line for OpenShift on Power 3 Year | 5773-OCP | Per 2 Cores | N/A |
| Support Line for OpenShift on Power 5 Year | 5775-OCP | Per 2 Cores | N/A |
Select your language of choice and scroll down to the Charge Metrics section. Follow-on releases, if any, may have updated terms. See the License Information documents website for more information.
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Terms and conditions
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
License Information number
Not applicable.
Limited warranty applies
No
Volume orders (IVO)
No
Passport Advantage applies
No
Software Subscription and Support applies
Not applicable
System i Software Maintenance applies
No
Variable charges apply
No
Educational allowance available
Not applicable
ESAP available
Yes, to qualified clients.
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Statement of good security practices
IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.
Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.
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Prices
For all local charges, contact your IBM representative.
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Announcement countries
All European, Middle Eastern, and African countries, except Islamic Republic of Iran, Sudan, and Syrian Arab Republic.
Trademarks
IBM, Power, Global Technology Services, Passport Advantage and System i are registered trademarks of IBM Corporation in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at
For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page