IBM Software Support Services - service extension for IBM i V6R1

IBM United States Services Announcement 615-016
April 14, 2015

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OverviewOverviewDescriptionDescription
Key prerequisitesKey prerequisitesPricesPrices
Planned availability datePlanned availability date 


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At a glance
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Maintaining your IBM® i operating system environment can be complicated, and, without technical support from product specialists, may involve risk of business disruption.

IBM Software Support Services - service extension for IBM i V6R1 provides support for usage questions, problem determination assistance, and support for new fixes. With this service, IBM product specialists can help you simplify management of your IBM i 6.1 operating system as well as resolve issues more quickly and efficiently when they do happen, thereby minimizing risk of business disruption.



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Overview
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With IBM Software Support Services - service extension for IBM i V6R1, you can simplify management of your IBM i 6.1 operating system environment while allowing additional time to upgrade or plan your next steps. This service is available for up to three years following End of Service (EOS). Key features include:

  • Usage support. IBM support is available during normal business hours for assistance with questions about using IBM i 6.1, problem determination, and assistance identifying and obtaining existing fixes for problems with IBM i 6.1.
  • New fixes. You get fixes for new problems.
  • Sub-capacity pricing. On systems that utilize per-processor pricing, the service extension is priced per core per server tier consistent with the Software Maintenance for IBM i pricing methodology. This will allow you to purchase support for only the number of processors that are running IBM i 6.1.


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Key prerequisites
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  • IBM i 6.1
  • Software Maintenance (SWMA) for IBM i


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Planned availability date
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April 14, 2015



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Description
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IBM Software Support Services - service extension for IBM i V6R1 allows you to continue to use your IBM i version in production with full IBM support (new/known defect and how to/usage support).

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

BP Attachment for Announcement Letter 615-016

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Prices
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For pricing information, contact your IBM representative or IBM Business Partner.

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Terms of use

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