IBM Maximo Application Suite 8.3 expands portfolio to include IBM Maximo Assist and IBM Maximo Safety, adds license entitlement for IBM Maximo Visual Inspection Edge and IBM Maximo APM for Energy and Utilities, and continues enhancements of suite capabilities for asset lifecycle management

IBM Latin America Software Announcement LP21-0015
January 26, 2021

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At a glance

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IBM® Maximo® Application Suite offers a single point of access to a full suite of asset lifecycle management capabilities. Version 8.3 expands the Maximo portfolio to include:

  • IBM Maximo Assist

IBM Maximo Assist helps organizations reduce mean time to repair, improve first-time fix rates, and improve overall field technician productivity and safety by enabling technicians to obtain AI-driven insights or contact remote experts for assistance through a remote collaboration session powered by augmented reality (AR). The use of Maximo Assist helps organizations scale the knowledge of their experts and improve the training experience for their new workforce.

  • IBM Maximo Safety

IBM Maximo Safety provides real-time insights and leading metrics for environmental health and safety to help clients improve workplace safety, drive compliance with safety policies, and implement these safety policies to protect workers by minimizing risks. Maximo Safety uses data from connected devices that are operated by the technician and in the environment (such as cameras, location beacons, and third-party data sources) to provide necessary context to data collected. This data is analyzed for the leading insights needed to define and ensure compliance with workplace safety initiatives.

Maximo Application Suite 8.3 also brings license entitlement enhancements for:

  • IBM Maximo Visual Inspection Edge
  • IBM Maximo APM for Energy and Utilities

Maximo Application Suite 8.3 also brings enhancements to:

  • Maximo Monitor
  • Maximo Visual Inspection


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Overview

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Maximo Application Suite is an integrated suite, enabling easier access to a full set of asset lifecycle applications, with flexibility to start at any point in the asset lifecycle and expand into other areas. This flexibility uses a simplified, suite-based licensing structure and does not require additional provisioning. Deployment flexibility, through Red Hat® OpenShift® and hybrid cloud, enables diverse options for provisioning Maximo Application Suite across multiple clouds.

Starting with IBM Maximo Asset Management and expanding access to asset performance management applications, the Maximo Application Suite portfolio of offerings can enable your organization to obtain operational visibility of assets through their lifecycle with the potential for faster ROI, increased productivity, and operational uptime.

The Maximo Application Suite streamlines installation and administration, while enhancing the user experience with shared data, workflow, and user experience. Infused with artificial intelligence (AI), this offering is purpose-built to accelerate digital transformation of traditional asset maintenance into AI-driven maintenance.

Maximo Application Suite includes the following:

  • IBM Maximo Asset Management
  • IBM Maximo Monitor
  • IBM Maximo Health
  • IBM Maximo Predict
  • IBM Visual Inspection
  • IBM Visual Inspection Edge
  • IBM Maximo Assist
  • IBM Maximo Safety
  • IBM Maximo APM for Energy and Utilities

New in Maximo Application Suite 8.3

  • Maximo Assist
    • Reduce mean time to repair, improve first time fix rates with reduced errors, and optimize workforce effectiveness through access to real-time AI or remote expert guidance.
    • Access real-time guidance during scheduled work. Maximo Assist is designed as a fully integrated experience within Maximo Mobile. Maximo Mobile provides:
      • Next-generation mobile experience
      • Enablement for the connected technician
      • Mobile navigator app for Maximo products (For Maximo Application Suite 8.3, a Maximo Assist tile will be included in the navigator screen)
      • Single download from app stores
    • Effectively manage technician turnover by improving training methods, delivering a constant stream of real-time training to enhance performance of technicians in the field.
    • Retain knowledge management by saving any collaboration session summaries and adding them to the AI knowledge base for easy searching of the steps performed in a fix.
    • Provide faster troubleshooting and response times.
    • Gain guidance to help your organization adhere to safety procedures and related regulatory requirements.
    • Provide faster and low-cost training.
  • Maximo Safety
    • Leading metrics to help organizations protect technicians and workforce by understanding and minimize safety hazards before they occur
    • Contextual insights that are derived by transforming and aggregating data
    • Platform for capturing and analyzing data from various sources
    • Built into Maximo portfolio to help ensure that tasks are being performed with minimal safety concerns
    • Extendable policy and action engines to allow for specific protection that a client can provide for their customers
    • Operational and real-time engine that is used to aggregate data and apply it against a set of analytical environmental health and safety policies
    • Rest and real-time APIs to help insurers learn the associations that exist between devices, policies, and actions

Entitlement licensing for:

  • Maximo Visual Inspection Edge
    • Delivers inferencing on a remote server by using models created and trained with Maximo Visual Inspection
    • Allows for flexible deployment and integration through an API
    • Enables the use of edge computing for inference models, saving processing time by removing latency issues and decreasing bandwidth usage
    • Provides the first instance of Maximo Visual Inspection Edge at no cost when deploying Maximo Visual Inspection
  • Maximo APM for Energy and Utilities
    • Enables utility companies and IBM Business Partners to build their own asset performance management models and workflows
    • Incorporates a risk-based approach to prioritization:
      • Asset strategy and risk management
      • Predictive asset management
      • Condition-based maintenance
      • Replacement optimization
    • Features a foundation that includes an analytical model framework that leverages AI, machine learning, and statistical analysis to calculate:
      • Asset health
      • Asset criticality
      • Asset probability of failure
      • Asset and network risk
      • Data quality

Enhancements in Maximo Application Suite 8.3

  • Core updates:
    • Consumption metering for Maximo Application Suite 8.3
      • Additional reporting for usage and event data
      • Call home or air gap reporting logic for consumption metering
    • Globalization
      • Support for 22 national languages
    • Third-party technology add-on integration logic
  • Maximo Monitor
    • No code dashboards. Users can build custom dashboards without the need for JSON code by selecting the visualization they want, choosing the data and setting for the widget, then dragging and dropping on the dashboard.
    • Trainable anomaly model.
  • Maximo Visual Inspection
    • Maximo Visual Inspection Edge is now an add-on licensed and entitled through Maximo Application Suite.
    • Maximo Visual Inspection Edge implementation remains a containerized service that targets custom solutions (fixed cameras, video or image files) for inference.
    • Updates to the user interface are aligned with Maximo Application Suite 8.3.
    • Globalization updates include error messages on the user interface (UI).

To learn how IBM can host and manage the Maximo Application Suite for your enterprise, see Software Announcement for IBM Maximo Application Suite Managed Service, Software Announcement LP20-0283, dated May 29, 2020.



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Key requirements

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The following offerings are required to use Maximo Application Suite 8.3:

  • Red Hat OpenShift Platform 4.5
  • IBM Cloud Pak® for Data 3.5

The following are required to use Maximo Visual Inspection with Maximo Application Suite 8.3:

  • x86 system with at least one NVIDIA Pascal, Volta, or Turing-architecture GPU


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Planned availability date

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January 29, 2021

See the Availability of national languages section for national language availability.



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Description

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Maximo Application Suite 8.3 (5737-M66)

Includes Maximo asset management and monitoring applications that consists of:

  • IBM Maximo Asset Management
  • IBM Maximo Monitor
  • IBM Maximo Health
  • IBM Maximo Predict
  • IBM Maximo Visual Inspection
  • IBM Visual Inspection Edge
  • IBM Maximo Assist
  • IBM Maximo Safety
  • IBM Maximo APM for Energy and Utilities

Maximo Asset Management provides robust asset lifecycle management and maintenance management functionality that helps organizations improve asset life and lower cost of ownership. Selected current releases and interim feature releases of Maximo Asset Management industry-specific and add-on products are supported as compatible with the following offerings in Maximo Asset Management 7.6.1 that are included with Maximo Application Suite 8.3, include:

Maximo Asset Management industry solutions:

  • IBM Maximo for Utilities
  • IBM Maximo for Oil and Gas
  • IBM Maximo Nuclear Power
  • IBM Maximo for Transportation
  • IBM Maximo for Aviation
  • IBM Maximo for Civil Infrastructure

Maximo Asset Management add-ons:

  • IBM Maximo Asset Management Scheduler
  • IBM Maximo Linear Asset Manager
  • IBM Maximo Asset Management for Managed Service Providers
  • IBM Maximo Health, Safety and Environment Manager
  • IBM Maximo Asset Configuration Manager
  • IBM Maximo Calibration
  • IBM Maximo Spatial Asset Management
  • IBM Maximo Enterprise Adapter for Oracle Applications
  • IBM Maximo Enterprise Adapter for SAP Applications
  • IBM Maximo Anywhere

Maximo Asset Management

Maximo Asset Management unifies robust asset lifecycle and maintenance management activities, providing insight into all enterprise assets, their conditions and work processes to achieve better planning and control.

Maximo Asset Management includes the following capabilities:

  • Work management. Asset-intensive organizations need to centrally manage planned and unplanned work activities, from initial request through completion and recording of actuals. Mobile workers need to accomplish more in the field, from reading meters, to capturing electronic signatures, to using bar code and RFID capabilities for asset tracking and management. The right combination of features can streamline work processes for increased productivity.
  • Asset management. An effective asset management solution must manage and optimize the use of all assets to achieve greater asset availability, reliability and performance. The result is the ability to extend the asset’s life because assets are better maintained. The ability to gather and analyze data about asset operations enables an organization to move from corrective maintenance (repairs made after a problem occurs) to preventive maintenance (scheduled repairs based on experience). The last step is a move to predictive maintenance (repairs made because data for a particular asset indicates that a failure is imminent).
  • Planning and scheduling. Planners and schedulers are at the heart of optimized work processes. To lower maintenance costs and improve resource usage, personnel need to graphically view all work orders and preventive maintenance schedules on a Gantt chart. Intuitive navigation through work orders can help dispatchers manage task and work dependencies.
  • Crews dispatched for special jobs in remote locations have an acute need for the proper skills, tools, and documentation, which is an expensive strategy used in the most critical situations. In addition, the capability to locate and track field resources on a public map can help improve workforce management and help increase the efficiencies of emergency work.
  • Supply chain management. As traditional business assets become more technology-enabled, operations and IT functions are increasingly converging in today’s fast-paced business and technology environments. As a result, one way to effectively manage operational applications is to consolidate them. Organizations that seek to better manage their supply chains must:
    • Find support that can manage a wide variety of asset types and maintenance information
    • Establish a single technology system to manage virtually all asset types and information (for example, production, linear, facilities, transportation and infrastructure) including calibration support and use of mobile capabilities
    • Have an integrated asset management solution that enables optimal return on assets, complies with regulations, and helps minimize risk
    • Develop smarter processes and provide users with an innovative, fully integrated supply chain management system designed for asset intensive industries
  • Health and safety. The primary objectives of health, safety, and environment initiatives are to reduce overall risk, to assist clients in their compliance with appropriate regulations, and to help clients create a safe and efficient operating environment in which assets are used. Achieving these objectives are as much about standardizing health, safety, and environmental practices as integrating these practices with day-to-day operations management.
  • Mobility. The widespread adoption of mobile technologies requires today’s engineers, field technicians, and other business staff to use smart mobile devices to get their work done. These workers need to complete their projects within an optimized, IT-approved environment. By taking advantage of device-specific capabilities such as photos and voice-to-text features, mobile solutions enable technicians to capture the right information at the right time.

Maximo Asset Management has options that addresses the special needs of industries:

  • Utilities. Provides special capabilities for linear assets, configuration management, and crew schedule or dispatching based on geospatial visual management tools. Suitable for transmission and distribution in water and wastewater, gas, and electric power.
  • Oil and gas, mining and metals. Focuses on operational excellence by helping clients integrate safety, reliability, compliance, and performance into work management. Reduces costs through standardization, collaboration, and the adoption of better operational practices.
  • Manufacturing. Helps industries such as automotive, aerospace and defense, electronics or industrial products, food and beverage, or consumer products manage all of their assets and maintenance activities. Uses concepts such as proper Lean Six Sigma terminology and complements product lifecycle management requirements.
  • Life sciences. Helps monitor, track, and manage equipment, facilities, mobile, and IT-enabled assets. Integrates with IBM Maximo Calibration to manage tools, traceability, and management of e-signature and gold standards. Documentation packages help clients meet their complex compliance requirements from the FDA and to provide support in validation projects.
  • Healthcare. Helps manage the complex relationship between facilities and equipment readiness. Tracks and locates critical assets, monitors facility conditions, helps clients comply with reporting requirements and integrates with operational health information systems.
  • Nuclear power. Helps nuclear organizations manage work and asset management regulations through detailed state management, workflows, escalations, and e-signature. Suitable to assist in the management of client activities within stringent regulatory environments due to compliance, health, safety, and security.
  • Transportation. Provides detailed asset configuration management, fuel management, drivers’ logs, and bay scheduling tools to help improve the availability and use of critical transportation assets in organizations that operate rail, road, and air traffic or logistics.
  • Service providers. Helps manage profitability and SLAs by linking customer service commitments with field teams that deliver services. Related service management activities for multiple customers are managed in a single cloud-based deployed instance that is accessible by an Android or Apple mobile device.

For more information about compatibility and coexistence for Maximo Asset Management and the Maximo Asset Management add-ons and industry solutions entitlement that is included with Maximo Application Suite, see the IBM Maximo Product Configuration Matrix.

Maximo Asset Management industry solutions

Maximo for Utilities

Maximo for Utilities helps enable clients in the electric, gas, and water utility industries to efficiently and effectively manage all of their assets that are used in the transmission and distribution of electricity, gas, and water. The solution addresses key business challenges by optimizing asset performance, assisting clients in complying with industry regulations and leveraging industry best practices. This solution is configurable to help clients keep pace with the ever-changing business and regulatory requirements of utilities. Additional capabilities have been added to support advanced planning and scheduling in IBM Maximo for Utilities including CPM for Crews, and Work Crew Gantt View. Further development of this product is now focused on supporting IUN/ Smart Grid features for a smarter planet.

Maximo Oil and Gas

Helps transform business models by integrating work and asset management, assisting clients with meeting their health and safety requirements, and integrated operations in a way that becomes essential for oil and gas businesses. This evolving offering can help businesses improve operational efficiency and effectiveness, help businesses meet their quality and safety requirements, and maintain their regulatory and compliance standards.

Key features and capabilities of Maximo Oil and Gas and Maximo Health, Safety and Environment Manager are:

  • IBM Maximo Incident Reporter mobile application. The Maximo Incident Reporter mobile application enables you to quickly capture the details for incidents, hazards, or safety observations by using your mobile devices and by leveraging the IBM Maximo Anywhere mobile solutions. You can quickly create incident records and upload attachments, such as photographs, to the Maximo server. Additional details and incident follow up are entered in the Incidents application of Maximo Asset Management.
  • Isolation Management application. To efficiently manage the work activities around isolating assets or locations that operate in a potentially dangerous environment, you can use the Isolation Management application. By using this application, you can create isolation certificates that provide a system of control to assist client with its plant and personnel safety procedures.
  • Operational Actions application. To efficiently manage the actions that are assigned to you or to your group, across multiple applications, you can use the Operational Actions application. By using this application, you can manage all of the actions for any Maximo Health, Safety and Environment Manager application for which actions are defined. You can review the actions that are to be completed, mark actions as complete, and add actions to an application. You can also create queries that are based on search fields that you choose and create reports from those queries.
  • Operator Log Book application. With this application, you can review all of the shift logs and their entries that relate to an asset or a location. Operator log books link shift logs together into a log book. An operator log book facilitates the organization of shift logs. Personnel who are taking over from an earlier work shift can review the progression of events and be aware of the possible need for action.
  • Ticket Templates application. Applying standardized templates to common and high-volume tickets saves time by letting the system populate values from the template into fields on the ticket. You can create and manage templates by using the Ticket Templates application. You can also add frequently used ticket templates to your Quick Insert portlet.

Maximo for Nuclear Power

Maximo for Nuclear Power is a robust enterprise asset management system that helps manage the lifecycle of assets of nuclear plants and fleets. It streamlines and automates key asset management processes while providing a single platform for managing all asset types. It also supports industry-specific requirements by modeling nuclear objects and business processes, including:

  • Technical specifications
  • Clearances
  • Permits
  • Surveillance testing
  • Corrective actions

Maximo for Nuclear Power offers Extended Operational Management with major functionality added for complex capabilities required by nuclear power and other sophisticated power generation users.

Maximo for Transportation

Maximo for Transportation provides enterprise asset management to improve the productivity of all types of transportation assets. Assets include fleets of cars, trucks, buses, locomotives, rail vehicles, aircraft, vessels, and related linear assets. The software helps organizations meet regulatory requirements, extend asset life, optimize parts management, reduce road calls, and increase planned maintenance.

This industry-specific solution helps manage critical aspects of each assets lifecycle, while providing key capabilities such as automated alerts, campaigns, lifecycle accounting, fuel system integration, industry codes, motor pool capabilities, telematics integration, driver logs, warranty recovery, recent and repeat repair notification and mechanics clipboard. Maximo for Transportation helps clients address the stringent requirements of regulatory bodies, while also adhering to industry-standard coding structures for industries such as trucking, rail, and aviation. Best practices are built into the solution to help extend asset life, optimize spare parts management, reduce road calls and incidents, and increase planned maintenance.

This is a robust solution for managing all transportation asset types, including fleets of cars, trucks, buses, locomotives and rail vehicles, aircraft, and vessels, adding capabilities to Maximo Asset Management. It can be combined with Maximo Asset Configuration Manager to support maintenance, repair, and overhaul of aircraft.

Maximo for Transportation provides:

  • Advanced asset management capabilities for equipment status, meter change out and history, meter import, position codes, serial number changes and warranty recovery
  • Enhanced work management capabilities for campaigns, industry codes, labor certification, maintenance alerts, mechanics clipboard and outside repair orders
  • Extended inventory management features for cycle counting and fuel tank management

Maximo for Aviation

Maximo for Aviation provides robust lifecycle management and maintenance management capabilities for both rotary and fixed wing aircraft. Its focused toolset can help organizations that provide maintenance, repair, and overhaul services in the aviation market to improve the performance of their operations. With its advanced asset management functions, Maximo for Aviation can help your organization improve asset life, reduce aircraft downtime, and lower the cost of ownership.

Maximo for Aviation feature set includes:

  • Enhanced data access control that provides more fine-grained access control to data
  • Maintenance program management for equipment that enables equipment maintenance tasks to be defined as part of the operator maintenance program (OMP)
  • Work package enhancements that enable users to define and manage the contents of a work package that is aligned to the operational processes of an organization
  • Capability to allocate aircraft to flight schedules, validate the availability of the aircraft against planned maintenance, and import flight schedules from third-party applications
  • Capability to define preflight checks and aircraft preparation in advance of the planned flights
  • Capability to view the current role of an aircraft (for example, commercial) and to apply role changes based on predefined job cards
  • Enhanced receiving and inspection process
  • Integrated shipment and inventory usage processes
  • Capability to provide a fixed price quote
  • Support for customer tool rentals
  • Support for the Maximo Calibration add-on

Maximo for Civil Infrastructure

Maximo for Civil Infrastructure integrates current IBM asset lifecycle management capabilities to support operators in monitoring the condition of civil infrastructure, such as bridges, roads, and tunnels throughout the lifecycle of the infrastructure. It integrates inspection, anomaly tracking, and maintenance activities to help organizations improve asset life, keep critical systems up and running, and potentially lower total cost of ownership of civil infrastructure.

Maximo for Civil Infrastructure bundles capability from IBM Maximo Enterprise Asset Management and its add-ons to provide capability to:

  • Track and manage assets, including components of a structure, such as cables, hangers, and decks as well as related assets, such as fans, dampers, and dehumidifiers
  • Manage planned and unplanned work activities, ranging from routine maintenance to complex structure updates
  • Perform and record the results of inspections on steel and concrete structures, roads, rails, and related equipment
  • Track contractor work, purchase orders, and contracts
  • Visualize planned work and anomalies in asset, linear, spatial, or schematic views, accounting for the differing user interactions based on the different structures

Maximo for Civil Infrastructure provides infrastructure owners with an accurate account of the history, condition, and planned activity related to assets on and in bridges, roads, tunnels, and railways. With Maximo for Civil Infrastructure, organizations can more efficiently inspect structures and manage the anomalies identified during inspections as well as manage routine work on structures. In addition, it allows for the connection of sensors on structures to gain deeper insights into the infrastructure that they are managing.

Maximo for Civil Infrastructure enhances core Maximo Enterprise Asset Management functionality by providing a single install, using the add-ons needed to perform the initial configuration of security groups to focus on the applications most relevant to the management of civil infrastructure. With Maximo for Civil Engineering, organizations can begin the journey towards more automated and intelligent management of civil infrastructure.

Maximo Asset Management add-ons

Maximo Asset Management Scheduler

Maximo Asset Management Scheduler enables planners and schedulers to graphically view work orders and preventive maintenance schedules on a Gantt chart, providing access to critical factors that are needed for the creation of an accurate and meaningful work schedule. It also accommodates the needs of the supervisors, dispatchers, and the field technicians to streamline the entire Maximo work management process. Scheduler also extends the capabilities to enable users to manage large projects (such as shutdowns, outages, and turnarounds), as well as all planned and unplanned maintenance, across either a broad geographic area or where weather plays an important factor in asset availability.

Maximo Asset Management Scheduler provides:

  • Better usability experience with the Graphical Assignment application. Some of the improved features include filtering work through the assignment view; highlighting related assignments; showing dependencies between selected assignments; and showing all dependencies in assignment view.
  • Option for variable alternate availability capability. When overriding the resource availability in a schedule from Maximo data, users can have different values for different days within the schedule.
  • Configurable mouse-over data and tool tips data.
  • Augmented optimization models. The Graphical Scheduling application optimizes the use of the labor true availability or the override/variable alternative availability of resources. The Graphical Assignment application now optimizes by considering the secondary work zones of a labor or crew.
  • Performance improvements. Enhancements include a new project flag alert that prevents users from loading related or nonpersistent fields; improved SQL; additional capability for selecting one or more rows for refresh; and other enhancements that are based on performance testing.
  • Capability to see the status of one or more project schedules in a dashboard or report.
  • SMS notification for weather event alerts.
  • SMS notifications supporting customer appointment bookings.

Maximo Linear Asset Manager

Maximo Linear Asset Manager is a product add-on that is used for managing assets such as roads, pipelines, rail lines, and transmission lines. This product is licensed per Authorized User. Each IBM Linear Asset Management Authorized User must also have a license or limited use license with asset access for IBM Maximo Asset Management or an IBM Maximo Industry Solution.

Maximo Linear Asset Manager capabilities include:

  • Use the linear visual control feature for an improved, user-friendly experience when managing your linear assets.
  • Apply user defined relationships to more accurately portray operational connectivity.
  • Use dynamic condition monitoring by adding a linear position expression to measurements.
  • Manage linear work using start and end measures or predefined reference points.
  • Track labor, materials and tools charges by linear measure and not just asset.
  • Search linear work orders using linear measures or reference points.

Maximo Asset Management for Managed Service Providers

This solution delivers a suite of applications that can help your organization manage customer agreements, service delivery, customer billing, and supplier contracts. Maximo for Service Providers offerings fully support service as a business and feature extensive capabilities in service management for all asset classes. These Maximo solutions are designed to meet the needs of clients who manage assets and services for customers, as a business, or clients who manage assets and services within an enterprise and bill internally for those services.

Maximo Asset Management for Managed Service Providers solutions provide:

  • Enhanced visibility to price summaries within the customer estimate and customer bill
  • Capability to enable pricing rules to be set on a group of work orders
  • Feature that enables the price of billable work orders to be split or distributed between multiple customers

Maximo Health, Safety and Environment Manager

Maximo Health, Safety and Environment Manager can help transform business models by integrating work, asset management, and health and safety functions. This offering can help businesses improve operational efficiency and effectiveness, helps businesses meet its safety requirements and its regulatory and compliance standards.

Some key new or enhanced features and capabilities of Maximo Health, Safety and Environment Manager:

  • Incident management. Log safety observations; report hazards; create communications short cuts; identify persons impacted by incidents and external witnesses, record injured witnesses, and injury and illness details; attach related documents, capture risk and consequence and assess impact; identify and log multiple assets, locations, and configuration items.
  • Investigations. Record a sequence of events with an investigation.
  • Management of change. Document a prestart safety review within Maximo so that all relevant information to support a change is in one place.
  • Operator log. Capture the details related to a production loss during log entry; add crossover domains for all users in order to define applicable field where the incident should be logged.
  • Permit to work. Locate passing valves and identify isolation schemes.
  • Chemical management. Distinguish chemical items and incorporate any chemical specific inventory management process.
  • Operational risk assessment. Circulate risk assessments for multiple reviews and approval so that risks are thoroughly evaluated by multiple persons.

Maximo Asset Configuration Manager

This module is an add-on to Maximo that helps organizations manage the configuration of high-value, complex, and regulated assets such as aircraft and rail vehicles. It provides near real-time calculation of an asset's configuration and the life of each component of the asset, enabling more accurate system and component analysis and reporting.

Maximo Asset Configuration Manager provides:

  • Task card data importing enhancement that allows for an estimated due date (which is provided by an external system) to override the standard logic associated with a task card due date.
  • Build Data Interpreter (BDI) capability to clearly indicate to the user that there is no BDI status associated with the record. A new icon with a textual indicator is automatically displayed based on the status of the record.
  • Technical Records capability to help ensure that the BDI does not validate Technical Records to improve performance where validation is not required.
  • Task card generation behavior enhancements to prompt an appropriate manual review of the Technical Record requirement when it is automatically generated by the system.
  • Model application enhancement of the part number search capability to enable a user to easily identify the part numbers that apply to their respective build items.
  • Work order enhancement to close or update a work order when a task card or job card is deleted or modified, so that the user is fully aware of any changes that are made and help maintain compliance.

Maximo Calibration

Maximo Calibration provides all requirements for traceability and reverse traceability, all calibration history data, calibration data sheets and reporting.

Maximo Spatial Asset Management

Maximo Spatial Asset Management enables users to visualize all assets and work in their geospatial context to optimize resources and decisions supporting Spatial Business Analysis. Maximo Spatial will continue to improve its ability to operate on multiple GIS platforms using JavaScript, the REST API, and SQL that creates and updates GIS features at the databases level. The Spatial architecture supports Federated Databases and the capability to manage authorization and consumption of external data in a security-rich way while using Maximo.

Maximo Enterprise Adapter for SAP Applications

Maximo Enterprise Adapter for SAP Applications provides bidirectional, process-wide connectivity between Maximo based products and SAP ERP 6.0. The adapter simplifies and accelerates Maximo deployment in the enterprise and support ongoing real-time data exchange between Maximo and SAP. The adapter provides a library of predefined integrations supporting various business process integration scenarios for asset, work, material, procurement, human resources, and financials. Users can select the integrations that best suit their business scenarios to support their day-to-day operations. Predefined integrations can be extended, and new integrations can be added with its intuitive, easy-to-use development, configuration, and deployment environment.

Maximo Enterprise Adapter for SAP Applications helps reduce and manage the cost of initial and ongoing integration between IBM Maximo based products and SAP ERP 6.0 and streamlines business processes spanning across Maximo and SAP ERP 6.0 through automation and real-time data exchanges.

Maximo Enterprise Adapter for SAP Applications:

  • Delivers support for integration to SAP
  • Enables clients to integrate with SAP through a ready-to-use adapter with preconfigured integration points
  • Delivers support for S/4HANA

Maximo Enterprise Adapter for Oracle Applications

Maximo Enterprise Adapter for Oracle Applications provides bidirectional, end-to-end connectivity between Maximo based products and Oracle E-Business Suite 12. The adapter simplifies and accelerates Maximo deployment in the enterprise and supports ongoing real-time data exchange between Maximo and Oracle ERP systems. The adapter provides a library of predefined integrations supporting various business process integration scenarios for asset, work, material, procurement, human resources, and financials. Users can select the integrations that best suit their business scenarios to support their day-to-day operations. Predefined integrations can be easily extended, and new integrations can be added with its intuitive, easy-to-use development, configuration, and deployment environment.

Maximo Enterprise Adapter for Oracle Applications helps reduce and manage the cost of initial and ongoing integration between Maximo based products and Oracle E-Business Suite 12 and streamlines business processes spanning across Maximo and Oracle E-Business Suite 12 through automation and real-time data exchanges.

Maximo Anywhere

Maximo Anywhere is an advanced mobile application platform that integrates capabilities from Maximo Asset Management, providing a single-vendor product for improving productivity in the field. Maximo Anywhere includes a wide range of applications that focus on asset, inventory, and work management, providing mobile users with access to critical data and services, anytime and anywhere.

Maximo Anywhere includes:

  • Enhanced application communication, serviceability, and performance
  • Increased platform support for application servers and databases
  • Ease of scaling mobile infrastructure
  • Seamless platform and application upgrade
  • Coexistence of Maximo Anywhere applications with Maximo Mobile applications

Maximo Mobile

Maximo Mobile is designed to improve technician productivity and work engagement. With this offering, technicians can work with the right information at the right time in one single, intuitive application. Maximo Mobile is available in connected and disconnected mode and supports Maximo AI and AR assistance through Maximo Assist. Maximo Mobile helps clients to gain improved results and productivity, with more satisfied and autonomous technicians.

Maximo Monitor

Maximo Monitor is a solution that enables connectivity to devices and operational technology systems and allows for no-code application of analytics and AI-based anomaly detection, as well as easy building and configuring of custom dashboards. This solution empowers operations and maintenance teams to remotely monitor assets and optimize operational runtime. With these capabilities, teams can learn the root cause of the alerts and perform remedial action.

Maximo Monitor provides personnel with a visualization and anomaly detection for current and historical trending data through historians, supervisory control, and data acquisition (SCADA) systems, and Internet of Things (IoT) sensors. Its drill-down capabilities and hierarchical navigation, coupled with alerts and a prebuilt customizable dashboard, can increase operational visibility by aggregating and analyzing data from a broad range of sources.

Maximo Monitor enables scaling of operational insights across departments, facilities, and geographies by using a low-code/no-code interface with a modern and customizable dashboard.

Through this set of capabilities, Maximo Monitor enables operations and maintenance leaders to obtain visibility of critical equipment and respond quickly to problems to reduce downtime. The configurable rules-based alerts, anomaly detection, and the capability to drill down into root cause provide teams with tools for intelligent intervention. This feature set also enables reliability engineers to better understand historical trends and supplies them with the capability to view historical data for forensic analysis of failure trends.

Maximo Health

Maximo Health provides a first step in managing the performance of critical assets. By capturing information from the asset, itself, along with its age and maintenance history, organizations can quickly understand which assets are currently in poor health and need attention to prevent disruption. Maximo Health leverages ready-to-use common scoring elements and knowledge from equipment and maintenance engineers or maintenance professionals. Data sources include any information in the asset record such as maintenance and age, weather information in which the asset has been operating, and operational data (such as supervisory control and data acquisition (SCADA), historians, MQ Telemetry Transport (MQTT), Open Platform Communications (OPC), Open Systems Interconnection (OSI), enterprise asset management (EAM), geographic information system (GIS), and IoT).

Maximo Health provides the following business capabilities and offers extensible, platform capabilities for the creation of additional analytics and applications:

  • Asset health scoring. Maximo Health provides the capability to select a group of assets that are scored similarly, and then select formulas from reusable scoring elements or define new scoring formulas by using any object in Maximo Enterprise Asset Management (EAM). It performs the scoring calculation based on any number of weighted drivers, which together provide a composite health score. This score is then mapped to a common set of ranges for all assets: for example, Good, Fair, Poor.
  • Mapping historical and real-time data to Maximo assets. Maximo Health enables users to identify the source system of condition data, either within IBM Maximo Monitor, AT&T Asset Management Operations Center, or a generic interface for other IoT data sources. It enables users to map assets and asset meters to sensors points.
  • Asset health visualization. Maximo Health displays asset health through the use of a customizable list view. Assets can be filtered by type, by location, by organization, or by other custom criteria such as age or excessive maintenance cost. Data associated with the asset can be displayed and sorted as columns in the view. Once an asset is selected for more detailed analysis, a summary of asset performance along with health score details, and a comprehensive asset timeline is shown. Actions are available for the user to select in order to reduce risk.

Maximo Predict

Maximo Predict helps identify and manage asset reliability risks that could adversely affect plant or business operations. The solution enables organizations to apply machine learning and analytics to improve maintenance strategies. The cost of maintenance management in minimized by automating the steps to predict failure based on readily available operational data.

  • Quickly assess performance of critical assets to help plan and prioritize maintenance needs.
  • Determine which assets are being over-maintained, under-maintained, or well-maintained and use prescriptive analysis to optimize maintenance practices.
  • Identify operational factors that positively and negatively affect asset performance; use this information to guide maintenance strategy.
  • Examine performance of assets, including attributes, risk factors, maintenance logs, and predicted time to failure; use detailed insight to prescribe maintenance strategies.

Maximo Predict includes the following capabilities:

  • Predictive modeling. Maximo Predict includes five templates to assist the data scientist in building the most common predictive models: failure probability prediction, factors that contribute to failure, predicted failure date, anomaly detection and asset lifecycle. The templates are delivered as python notebooks and include hundreds of algorithms that optimize opportunities to match your data set and get the best outcome. Additionally, custom models can be registered and scored with Maximo Predict.
  • Predictive model scoring. Models built from the Predict templates produce a rich output that can be automatically visualized in widgets on the product dashboard along with widgets from Maximo Health. Selected model scores can also be seen in the customizable list view, and summary as asset performance view, described in the Maximo Health section. Additionally, work queues help guide the user to address asset issues that are discovered through predictive model scores.
  • Integration with Monitor and Health. The scoring of predictive models uses sensor readings that are collected in Maximo Monitor. Output from models that are built from the templates, as well as custom model output can be accessed through an API and can be incorporated into health formulas or built into a custom visualization.

Maximo Visual Inspection

Maximo Visual Inspection enables AI computer vision models to be built efficiently and easily while maintaining very high levels of accuracy. Subject matter experts are provided with the power of AI. Whether it is inspecting an asset or monitoring quality on a production line, clients can experience a return on investment.

Maximo Visual Inspection deployment option:

  • As part of the core technology, a batch processing inference capability can be deployed.
  • In addition, licensing for Maximo Visual Inspection Edge is part of the Maximo Application Suite 8.3 release. This enables clients to deploy inference at the edge, through a containerized service. This is designed to support implementation such as existing fixed cameras.

Maximo Visual Inspection includes the following key features:

  • Data ingest
    • Drag-and-drop capability for moving images into data sets
    • Common file format support for jpg, png, mp4, zip, and so on
  • Data labeling
    • Point-and-click data labeling with bounding box control or polygon control
    • Data augmentation for creating larger data sets
    • Auto labeling, to greatly reduce the manual effort and time
  • Model training -- supported model types
    • Image classification
    • Object detection
    • Image segmentation
    • Video action detection
  • Inference/Deployment options
    • Batch mode
    • Near real time at the edge (Maximo Visual Inspection Edge)
    • Near real time with iOS device through the use of the smart camera capability (Maximo Visual Inspection Mobile)

Maximo Visual Inspection Edge

Maximo Visual Inspection Edge is designed to enable clients to quickly and easily deploy multiple models that were trained in Maximo Visual Inspection. These models are portable and can be used by many users and on different systems. This enables organizations to make trained models available to others, such as customers or collaborators. The edge deployment model saves valuable processing time by removing latency issues, helps to ensure security, and can decrease bandwidth usage. For example, it is ideal for usage in fixed camera deployments.

Maximo Assist

Maximo Assist helps asset managers, maintenance managers, and equipment manufacturers obtain greater availability, reliability, and productivity from critical assets, and implement maintenance and repair procedures more effectively.

Powered by IBM ’s AI and machine learning technologies at its core, Maximo Assist helps improve field technician productivity by providing AI-powered guidance on appropriate recommendations, repair, and troubleshooting procedures and enabling technicians to collaborate with remote experts or peers for assistance by using real-time video and audio streaming and AR.

By implementing the correct maintenance procedures quickly, Maximo Assist helps organizations improve first time fix rates and reduce mean time to repair.

With Maximo Assist, companies can transform their field operations by leveraging the following capabilities:

  • Launched from Maximo Mobile, a field technician can select and get connected to an experienced specialist by using the mobile app and explore the AR capabilities that are provided in the app to fix an issue.
  • Technicians can access the power of AI, which searches through unstructured and structured data such as historical work, equipment manuals, engineering documentation, reliability processes, or custom databases to obtain recommended actions.
  • Real-time availability of expert guidance facilitates higher first-time fix rates with reduced errors, helping clients adhere to their safety procedures and related regulatory requirements.
  • The constant connection to easy instructions or an experienced technician can effectively reduce the high cost of training in the field.
  • Because client processes and products are ever-evolving, Maximo Assist saves the collaboration sessions summary. This summary includes process steps associated with a fix and any chat conversations. The summary is attached to the work order for improved traceability of the recommendations provided and for AI searchability the next time a similar incident occurs. This enables Maximo Assist to help organizations retain their valuable specialist knowledge and improve knowledge management.

Maximo Safety

Maximo Safety collects and analyzes IoT data from devices, sensors, and wearables and provides contextual data for meaningful analytics in the workplace.

Maximo Safety uses data for wearable devices, devices in the environment and other data to help improve workplace safety, drive compliance with safety policies, and help clients implement these safety policies and protect workers from risks. IoT technology and the advanced analytics of Maximo Safety are used to enhance the human experience, enabling workers to automate and improve efforts to "Think, Inform, and Act" in the workplace. Maximo Safety is designed to help a client establish and understand a norm so that deviations from the norm can be detected to enable greater use of digital data and accelerate development of proactive and personalized safety programs.

Maximo Safety:

  • Maximo Safety offers support for creating, monitoring, and enforcing business-relevant analytic functions.
  • The analytics dashboard provides a client with a robust view of risk that could potentially affect their employees. Site maps can be uploaded to put the location data in correct perspective. The dashboard provides analytics on hot spots where hazards are detected as well as a breakdown of types of hazards detected. Clients have the capability to adjust the parameters of a shield, determine which shields to use, and define any customer actions.
  • REST APIs are used by Maximo Safety to enable users to know the associations that exist between devices, shields, and actions. By using the APIs, programmers can create new users, generate event data, create and register new shields, and fetch event data.
  • Maximo Safety provides functionality that can be rapidly integrated into various IoT devices in the market. Data is collected from different devices, normalized in a standard format, and then published for use by Maximo Safety, improving the various analytics and predictive or proactive protection.
  • Maximo Safety provides built-in shields, as well as the capability to define and customize the analytical shields. Shields run in the Maximo Safety event action shield engine. The event action engine determines the actions to take based on the information that is specified in the shield. The different actions can be customized and adjusted based on the customer interaction models.
  • A specialized mobile app is where employees and supervisors view and respond to the information that IBM Maximo Worker Insights sends from the sensors in their workplace. Using a mobile device, employees and employers authorize the service to connect to the sensor provider's device.

Maximo APM for Energy and Utilities

Maximo APM for Energy and Utilities enables advanced asset management and asset health analytics capabilities to understand each asset's current and projected condition.

Improve asset performance management and maintenance with an open, analytics solution for energy and utility companies:

  • Prebuilt data models and dashboards tailored to energy and utilities standards
  • Capability to aggregate and analyze current and historical operational data to visualize asset health
  • Scoring models to help determine risk exposure
  • Weather and cognitive APIs
  • Detailed historical and real-time analysis of wind farm assets



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Availability of national languages

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IBM Maximo Application Suite is available in the following languages:

  • English
  • Brazilian Portuguese
  • Croatian
  • Czech
  • Danish
  • Dutch
  • Finnish
  • French
  • German
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Norwegian
  • Polish
  • Russian
  • Simplified Chinese
  • Slovak
  • Slovenian
  • Spanish
  • Swedish
  • Traditional Chinese
  • Turkish

Translation information, if available, can be found at the Translation Reports website.



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Program number

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Program number VRM Program name
5737-M66 8.3.0 IBM Maximo Application Suite


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Offering Information

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Product information is available on the IBM Offering Information website.

More information is also available on the Passport Advantage® and Passport Advantage Express® website.



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Publications

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English and national language product documentation can be accessed in IBM Knowledge Center on the general availability date:



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Technical information

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Specified operating environment

Hardware requirements

Hardware requirements for IBM Maximo Asset Management 7.6.1 are available on the IBM Maximo Product Configuration Matrix.

For further assistance, contact your IBM representative.

Software requirements

Software requirements for IBM Maximo Asset Management 7.6.1 are available on the IBM Maximo Product Configuration Matrix.

IBM Support

IBM Support is your gateway to technical support tools and resources that are designed to help you save time and simplify support. IBM Support can help you find answers to questions, download fixes, troubleshoot, submit and track problem cases, and build skills. Learn and stay informed about the transformation of IBM Support, including new tools, new processes, and new capabilities, by going to the IBM Support Insider.

Planning information

Packaging

This offering is delivered as electronic download from Passport Advantage. There is no physical media.

Product download document instructions are available on the IBM Maximo Application Suite website.



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Ordering information

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For ordering information, consult your IBM representative or IBM Business Partner, or go to the Passport Advantage website.

This program is only available through Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by IBM Business Partners.

To locate IBM Business Partners in your geography, see the Find a Business Partner page.


Passport Advantage

Previously announced part numbers

As a convenience, the following table lists all previously announced part numbers.

IBM Maximo Application Suite 8.3

Part number description Part number
IBM Maximo Application Suite per AppPoint License + SW Subscription & Support 12 Months D28AYLL
IBM Maximo Application Suite per AppPoint Annual SW Subscription & Support Renewal E0R1HLL
IBM Maximo Application Suite per AppPoint SW Subscription & Support Reinstatement 12 Months D28AZLL
IBM Maximo Application Suite per AppPoint Monthly License D28B2LL
IBM Maximo Application Suite per AppPoint Committed Term License D28B4LL

Charge metric

The charge metrics for this licensed product can be found in the following License Information document beginning January 29, 2021:

Program name License Information document number
IBM Maximo Application Suite L-KBAI-BVYNVH

Select your language of choice and scroll down to the Charge Metrics section.



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Terms and conditions

Top rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available through Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Software Maintenance

Licenses under the IBM International Program License Agreement (IPLA) provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available. Two charges apply: a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

The following License Information document applies to the offering in this announcement beginning January 29, 2021:

Program number License Information document title License Information document number
5737-M66 IBM Maximo Application Suite L-KBAI-BVYNVH

Follow-on releases, if any, may have updated terms. See the License Information documents website for more information.

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, see the IBM Support Guide.

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

IBM Maximo Application Suite Software Support Lifecycle Policy

IBM Maximo Application Suite has an IBM Standard Lifecycle Policy with a different lifecycle that applies to the stand-alone bundled product IBM Cloud Pak for Data.

The software support lifecycle policy for IBM Maximo Application Suite is a unique combination of the IBM Standard Software Support Lifecycle Policy and the software support lifecycle policies of the bundled product IBM Cloud Pak for Data.

IBM Maximo Application Suite contains both a bundled product and software from open source projects. Because the bundled program, IBM Cloud Pak for Data, has its own support lifecycle policy, but the open source software (OSS) does not, this makes the Maximo Application Suite Support Lifecycle Policy more complex than usual.

It is important to understand these cases:

  1. IBM Maximo Application Suite is itself a versioned product that follows the IBM Standard Software Support Lifecycle Policy.
  2. Those components of IBM Maximo Application Suite that are not also bundled products (mainly the OSS) follow the same support lifecycle policy as IBM Maximo Application Suite.
  3. The bundled product, IBM Cloud Pak for Data, follows a different lifecycle known as the IBM Continuous Delivery (CD) Software Support Lifecycle Policy. IBM will ensure a suitable upgrade path is available for customers of IBM Maximo Application Suite such that bundled products can continue to comply with their respective support lifecycles.
  4. IBM Watson Discovery (a IBM Cloud Pak for Data component) follows a custom support policy of 12 months.

For information about the IBM Cloud Pak for Data components that are available to the licensee of IBM Maximo Application Suite for restricted use, see the License Information documents for Maximo Application Suite.

IBM Cloud Pak for Data defect remediation and security fixes will be provided on the last release in market. The IBM Cloud Pak for Data release cadence is for a new release to be provided every six months.

Program technical support

Technical support of a program product version or release will be available for a minimum of three years from the planned availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect.

This technical support allows you to obtain assistance (by telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, through an announcement letter, of discontinuance of support with 12 months' notice.

If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

For additional information on the IBM Software Support Lifecycle Policy, see the IBM Software Support Lifecycle Policy website.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, information is available on the Passport Advantage and Passport Advantage Express website.

Software Subscription and Support applies

Yes. Software Subscription and Support, also referred to as Software Maintenance, is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance by telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, see the IBM Support Guide. Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

Unless specified otherwise in a written agreement with you, IBM does not provide support for third-party products that were not provided by IBM. Ensure that when contacting IBM for covered support, you follow problem determination and other instructions that IBM provides, including in the IBM Support Guide.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, go to the Passport Advantage and Passport Advantage Express website.

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices

Top rule

IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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Prices

Top rule

For all local charges, contact your local IBM representative or IBM Business Partner.


Business Partner information

If you are an IBM Business Partner acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBMid and password are required to access the IBM Passport Advantage or IBM PartnerWorld® website.


Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or IBM Business Partner. Additional information is also available on the Passport Advantage and Passport Advantage Express website.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified clients to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all client segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government clients. Rates are based on a client's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.



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Latin America distribution

Top rule

All Latin American countries except Cuba.

Trademarks

IBM, Maximo, IBM Cloud Pak, PartnerWorld, Passport Advantage and Express are registered trademarks of IBM Corporation in the United States, other countries, or both.

Red Hat and OpenShift are registered trademarks of Red Hat Inc. in the U.S. and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

IBM Directory of worldwide contacts