IBM Cloud Pak for Watson AIOps 3.2 delivers new features and enhancements to integrate with existing ChatOps platforms

IBM United States Software Announcement 221-365
November 2, 2021

Table of contents
OverviewOverviewTechnical informationTechnical information
Key requirementsKey requirementsOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
Accessibility by people with disabilitiesAccessibility by people with disabilitiesPricesPrices
Program numberProgram numberOrder nowOrder now
PublicationsPublicationsRegional availabilityRegional availability


Overview

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IBM Cloud Pak® for Watson AIOps integrates with existing ChatOps platforms, such as Slack, to provide insights, application impact avoidance, hybrid application management, and observability directly where IT Operations teams work, and uses explainable AI to provide clear recommendations. Cloud Pak for Watson AIOps can reveal new insights faster and offer them in a concise and engaging way that transforms user experiences and improves business outcomes.

Cloud Pak for Watson AIOps 3.2 delivers the following features and enhancements:

Reduced footprint

  • Deduplication of data stores in AI Manager

Near real-time statistical model for log anomaly detection

  • Delivers time to value since the first anomaly detection could be realized 30 minutes after data connection
  • Includes IBM® WebSphere® Application Server near real-time statistical model that is ready to use for anyone who is trained to use IBM WebSphere

ChatOps experience improvements that help with the resolution of outages

  • A probable cause of the issue is displayed.
  • A link is provided for users to view all impacted resources for the story.
  • Similar past incidents are shown, without the need to search.
  • New ChatOps commands provide users with on-demand story summary details.

New story and alert experience in the console

  • All alerts within AIOps are now available to view, helping users see the bigger picture.
  • Users can launch Cloud Pak for Watson AIOps from ChatOps to the console for additional story information, which can be used to further research an issue.

Cloud Pak for Watson AIOps capabilities:

  • Infrastructure automation
  • Infrastructure monitoring


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Key requirements

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For details, see the Software requirements section.



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Planned availability date

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November 5, 2021

Availability within a country is subject to local legal requirements.



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Accessibility by people with disabilities

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Accessibility Compliance Reports (previously known as a VPAT) containing details on accessibility compliance to standards, including the Worldwide Consortium Web Content Accessibility Guidelines, European Standard EN 301 349, and US Section 508, can be found on the IBM Accessibility Conformance Report Request website.



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Reference information

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For more information about IBM Cloud Pak for Watson AIOps, see Software Announcement 221-108, dated April 27, 2021.



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Program number

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Program number VRM Program name
5737-M96 3.2.0 IBM Cloud Pak for Watson AIOps


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Offering Information

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Product information is available on the IBM Offering Information website.

More information is also available on the Passport Advantage® and Passport Advantage Express website.



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Publications

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None



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Services

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IBM Systems Lab Services

Systems Lab Services offers infrastructure services to help build hybrid cloud and enterprise IT solutions. From servers to storage systems and software, Lab Services can help deploy the building blocks of a next-generation IT infrastructure to empower a client's business. Lab Services consultants can perform infrastructure services for clients online or onsite, offering deep technical expertise, valuable tools, and successful methodologies. Lab Services are designed to help clients solve business challenges, gain new skills, and apply best practices.

Lab Services offers a wide range of infrastructure services for IBM Power® servers, IBM Storage systems, IBM Z®, and IBM LinuxONE. Lab Services has a global presence and can deploy experienced consultants online or onsite around the world.

For assistance, contact Systems Lab Services at ibmsls@us.ibm.com.

To learn more, see the IBM Systems Lab Services website.

IBM Consulting

As transformation continues across every industry, businesses need a single partner to map their enterprise-wide business strategy and technology infrastructure. IBM Consulting is the business acceleration partner to help cocreate change across an organization. IBM specialists can help businesses succeed through finding collaborative ways of working that forge connections across people, technologies, and partner ecosystems. IBM Consulting brings together the business expertise and an ecosystem of technologies that help solve some of the biggest problems faced by organizations. With methods that get results faster, an integrated approach, that is grounded in an open and flexible hybrid cloud architecture, and incorporating technology from IBM Research® and IBM Watson® AI, IBM Consulting enables businesses to lead change with confidence and deliver continuous improvement across a business and its bottom line.

For additional information, see the IBM Consulting website.

IBM Technology Support Services (TSS)

Get preventive maintenance, onsite and remote support and gain actionable insights into critical business applications and IT systems. Speed developer innovation with end-to-end support for over 240 open-source packages. Leverage powerful IBM analytics and AI-enabled tools to enable client teams to manage IT problems before they become emergencies.

TSS offers extensive IT maintenance and support services that cover more than one niche of a client’s environment. TSS covers products from IBM and other OEMs, including servers, storage, network, appliances, and software to help clients ensure high availability across their data center and hybrid cloud environment.

For details on available services, see the Technology support for hybrid cloud environments website.

IBM TechU

Improve your knowledge in hybrid cloud and AI solutions. TechU provides the most recent content so that you can learn, engage, and increase your skills with IBM Technology specialists.

A one-year, renewable membership TechU digital membership provides access to IBM Systems online education to help address your technical enablement needs for existing and new projects.

Submit questions or comments to techuid@us.ibm.com.

For additional details, see the IBM TechU website.

IBM Expert Labs

Expert Labs can help clients accelerate their projects and optimize value by leveraging their deep technical skills and knowledge. With more than 20 years of industry experience, these specialists know how to overcome the biggest challenges to deliver business results that can have an immediate impact.

Expert Labs deep alignment with IBM product development allows for a strategic advantage as they are often the first in line to get access to new products, features, and early visibility into roadmaps. This connection with the development enables them to deliver First of a Kind (FOAK) implementations to address unique needs or expand a client's business with a flexible approach that works best for their organization.

For additional information, see the IBM Expert Labs website.

IBM Security™ Expert Labs

With extensive consultative expertise on IBM Security software solutions, Security Expert Labs helps clients and partners modernize the security of their applications, data, and workforce. With an extensive portfolio of consulting and learning services, Expert Labs provides project-based and premier support service subscriptions.

These services can help clients deploy and integrate IBM Security software, extend their team resources, and help guide and accelerate successful hybrid cloud solutions including critical strategies such as zero trust. Remote and on-premises software deployment assistance is available for IBM Cloud Pak for Security, IBM Security QRadar®/QRoC, IBM Security SOAR/Resilient®, IBM i2®, IBM Security Verify, IBM Security Guardium®, and IBM Security MaaS360®.

For more information, contact Security Expert Labs at sel@us.ibm.com.

For additional information, see the IBM Security Expert Labs website.



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Technical information

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Specified operating environment

Software requirements

For software requirements, see Software Product Compatibility Reports website.

IBM Support

IBM Support is your gateway to technical support tools and resources that are designed to help you save time and simplify support. IBM Support can help you find answers to questions, download fixes, troubleshoot, submit and track problem cases, and build skills. Learn and stay informed about the transformation of IBM Support, including new tools, new processes, and new capabilities, by going to the IBM Support Insider.

Additional IBM support

IBM Garage™

IBM Garage is a framework for accelerating digital transformation. It helps you generate innovative ideas and equips you with the practices, technologies, and expertise to turn those ideas into business value in weeks. When you work with IBM Garage you bring pain points into focus. You empower your team to take manageable risks, adopt leading technologies, speed up solution development, and measure the value of everything you do. IBM Garage has experts and services to address a broad array of use cases, including capabilities for business transformation, hybrid cloud, analytics and AI, infrastructure systems, security, and more. For more information, see the IBM Garage website.

Planning information

Packaging

This offering is delivered through the internet as an electronic download. There is no physical media.



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Ordering information

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For ordering information, consult your IBM representative or IBM Business Partner, or go to the Passport Advantage website.

This program is available only through Passport Advantage.

These products may only be sold directly by IBM or by IBM Business Partners.

To locate IBM Business Partners in your geography, see the Find a Business Partner page.

Charge metric

The charge metrics for this licensed product can be found in the following License Information document:

Program identifier License Information document title License Information document number
5737-M96 IBM Cloud Pak for Watson AIOps L-LSAO-C63KVE

Select your language of choice and scroll down to the Charge Metrics section. Follow-on releases, if any, may have updated terms. See the License Information documents website for more information.



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Terms and conditions

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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is available only through Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Software Maintenance

Licenses under the IBM International Program License Agreement (IPLA) provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available. Two charges apply: a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

The following License Information document applies to the offering in this announcement:

Program identifier License Information document title License Information document number
5737-M96 IBM Cloud Pak for Watson AIOps L-LSAO-C63KVE

Follow-on releases, if any, may have updated terms. See the License Information documents website for more information.

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, see the IBM Support Guide.

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Continuous delivery (CD) support

Technical support of a program product version or release will be available for a minimum of two years from the planned availability date, as long as your Subscription and Support is in effect.

This technical support allows you to obtain assistance (by telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support also provides you with access to versions, releases, and updates (CD releases, Long Term Support Releases or fixes) of the program.

You will be notified, through an announcement letter, of discontinuance of support with 12 months' notice.

If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

For additional information on the CD support lifecycle policy, see the IBM Continuous Delivery Support Lifecycle Policy Continuous Delivery (CD) support model web page.

For additional information on the IBM Software Support Lifecycle Policies, see the Standard and enhanced IBM software support lifecycle policies website.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes. Information is available on the Passport Advantage and Passport Advantage Express website.

Software Subscription and Support applies

Yes. Software Subscription and Support, also referred to as Software Maintenance, is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance by telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, see the IBM Support Guide. Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

Unless specified otherwise in a written agreement with you, IBM does not provide support for third-party products that were not provided by IBM. Ensure that when contacting IBM for covered support, you follow problem determination and other instructions that IBM provides, including in the IBM Support Guide.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, go to the Passport Advantage and Passport Advantage Express website.

Variable charges apply

No

Educational allowance available

Not applicable



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Statement of good security practices

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IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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Prices

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For additional information and current prices, contact your local IBM representative or IBM Business Partner.


Business Partner information

If you are an IBM Business Partner acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBMid and password are required to access the IBM Passport Advantage or IBM PartnerWorld® website.


Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or IBM Business Partner. Additional information is also available on the Passport Advantage and Passport Advantage Express website.



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Order now

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To order, contact the IBM Digital Sales Center, your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968). For more information, contact the IBM Digital Sales Center.

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Note: Shipments will begin after the planned availability date.



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Regional availability

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American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, United States, and US Virgin Islands

Trademarks

IBM Security and IBM Garage are trademarks of IBM Corporation in the United States, other countries, or both.

IBM Cloud Pak, IBM, WebSphere, Power, IBM Z, IBM Research, IBM Watson, QRadar, Resilient, i2, Guardium, MaaS360, Passport Advantage, PartnerWorld and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

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IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

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