IBM Digital Twin Exchange offers an online marketplace for buying and selling digital twin assets
IBM United States Software Announcement 220-035February 11, 2020
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At a glance
Digital twins are digital representations of physical entities, or a digital replica of a real-world object or system, such as a car engine. IBM® Digital Twin Exchange is a new online marketplace that enables asset manufacturers to list and sell digital twins and enables users to browse and acquire digital twins from the manufacturers. The ability to purchase a digital twin through the IBM Digital Twin Exchange is currently available for U.S. customers only.
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Overview
The IBM Digital Twin Exchange offers an e-commerce platform for third parties selling and buying digital twin assets. Digital twin providers pay an annual membership fee for the opportunity to upload and list their digital twins in the IBM Digital Twin Exchange for sale to users. IBM retains a percentage of any digital twin sale. Digital twin buyers can peruse category menus and search using keywords and filters to find a particular digital twin. Buyers can search by industry, manufacturer, and price. Eligible users may add an asset to a shopping cart, proceed to the checkout section, and purchase the digital twin using IBM Digital Twin Store Credit, which can be purchased by customers to acquire digital twins. The ability to purchase a digital twin through the IBM Digital Twin Exchange is currently available for U.S. customers only.
A reviews section can help buyers evaluate digital twin assets during their selection process. Buyers also can submit requests for digital twins, and IBM Digital Twin Exchange support members will engage manufacturers to request they make certain digital twins available for sale in the IBM Digital Twin Exchange.
The IBM Digital Twin Exchange is a resource for asset-intensive industries, including organizations managing enterprise-wide digital assets with solutions like IBM Maximo® Asset Management. Manufacturers can easily add their digital twin content in bulk, manage their inventory, and establish pricing for their assets.
Digital twin benefits
Digital twins enable designers to design on computers and manipulate digital files and images rather than physical materials like metals. Digital twins can be 2-D or 3-D CAD (computer-aided design) models, virtual reality simulations, engineering manuals, and more. The benefits of digital twins are being realized by organizations across all industries. For example:
- Digital twins can model products, systems, and processes to test designs and what-if scenarios.
- Product development processes may be improved resulting in lower costs, including the design, testing, building, and monitoring of products.
- As part of their digital transformation, organizations can integrate digital twins in their overall design and operations processes, including embedding cognitive systems and fostering tighter linkage and traceability across teams and ecosystems.
- Digital twins can be employed to reduce maintenance costs and identify maintenance issues before failures occur.
- Digital twins can be used to showcase and demo products and systems globally.
For more information, see the IBM Digital Twin Exchange website.
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Key requirements
- Internet connection
- Supported browser
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Planned availability date
February 11, 2020
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Accessibility by people with disabilities
A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be found on the IBM Accessibility website.
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Statement of general direction
IBM intends to make the IBM Digital Twin Store Credit available to buyers outside of the United States in the future.
Statements by IBM regarding its plans, directions, and intent are subject to change or withdrawal without notice at the sole discretion of IBM. Information regarding potential future products or supported geographies is intended to outline general product direction and should not be relied on in making a purchasing decision. The information mentioned regarding potential future products or supported geographies is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. Information about potential future products or supported geographies may not be incorporated into any contract. The development, release, locations and timing of any future features or functionality described for IBM products remain at the sole discretion of IBM.
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Program number
| Program number | VRM | Program name |
|---|---|---|
| 5900-A77 | Cloud Service | IBM Digital Twin Exchange |
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Education support
IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers can be found on IBM authorized training website.
Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.
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Offering Information
Product information is available on the IBM Offering Information website.
More information is also available on the Passport Advantage® and Passport Advantage Express® website.
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Publications
No publications are shipped with this program.
Documentation is published in IBM Knowledge Center.
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Services
Software Services
IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of the lab-based software services team and the business consulting, project management, and infrastructure expertise of the IBM Global Services team. Also, IBM extends the reach of IBM Software Services through IBM Business Partners to provide an extensive portfolio of capabilities. IBM provides the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.
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Technical information
Specified operating environment
Software requirements
- Internet connection
- Supported browser
IBM Support
The IBM Digital Twin Exchange team is your contact for technical support questions.
The IBM Digital Twin Exchange team can help you find answers to questions, download fixes, troubleshoot, submit and track problem cases, and build skills. In the event IBM receives a support inquiry related to a provider's Digital Twin, IBM will contact the provider of the Digital Twin in pursuit of a resolution to the customer's inquiry. Please contact ibmdtwin@us.ibm.com for support issues in cases in which IBM is the responsible party. Do not contact the IBM support channel or submit a support ticket through any platform other than the Digital Twin Exchange or by email to ibmdtwin@us.ibm.com.
Planning information
Packaging
This offering is delivered through the internet. There is no physical media.
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Ordering information
For ordering information, consult your IBM representative or IBM Business Partner, or go to the Passport Advantage website.
This product is only available through Passport Advantage. It is not available as shrinkwrap.
These products may only be sold directly by IBM or by IBM Business Partners.
To locate IBM Business Partners in your geography, see the Find a Business Partner page.
IBM Digital Twin Exchange (5900-A77)
| Part description | Part number |
|---|---|
| IBM Digital Twin Exchange Provider Application Instance per Annum | D020NZX |
Charge metric
The charge metric for this cloud service can be found in the following Service Description document:
| Program identifier | Service Description document title | Service Description document number |
|---|---|---|
| 5900-A77 | IBM Digital Twin Exchange | 8722-01 |
Select your language of choice and scroll down to the Charge metric section. Follow-on releases, if any, may have updated terms. See the Cloud Services terms website and search using the four-digit base Service Description number.
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Terms and conditions
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction for the acquisition of Cloud Services from IBM consist of either the IBM Cloud™ Services Agreement and the applicable offering Service Description or the IBM International Passport Advantage Agreement or the International Passport Advantage Express Agreement and the IBM Terms of Use - General Terms for Cloud Offerings and the applicable offering Service Description.
Technical support
Technical support is provided for Cloud Services and enabling software, as applicable, during the subscription period by the IBM Digital Twin Exchange team. Any enhancements, updates, and other materials provided by IBM as part of any such technical support are considered to be part of the Cloud Service, as applicable, and therefore governed by the applicable agreement as defined in Client's quote or transaction document. Technical support by the IBM Digital Twin Exchange team is included with the Cloud Service and is not available as a separate offering.
Additional technical support information for this Cloud Service offering may be found in the IBM Support Guide or in service-specific documentation.
Service Description
The following Service Description document applies to the offering in this announcement:
| Program identifier | Service Description document title | Service Description document number |
|---|---|---|
| 5900-A77 | IBM Digital Twin Exchange | 8722-01 |
Follow-on levels of this cloud service, if any, may have updated terms. See the Cloud Services terms website and search using the four-digit base Service Description number.
Limited warranty
See the warranty defined in the applicable agreement governing client's acquisition for this offering.
Money-back guarantee
No
Volume orders (IVO)
No
Passport Advantage applies
Yes, information is available on the Passport Advantage and Passport Advantage Express website.
Educational allowance available
No.
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Statement of good security practices
IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.
Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.
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Prices
For additional information and current prices, contact your local IBM representative or IBM Business Partner.
If you are an IBM Business Partner acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBMid and password are required to access the IBM Passport Advantage or IBM PartnerWorld® website.
For Passport Advantage information and charges, contact your IBM representative or IBM Business Partner for Channel Value Rewards. Additional information is also available on the Passport Advantage and Passport Advantage Express website.
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified clients to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all client segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government clients. Rates are based on a client's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
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Order now
To order, contact the IBM Digital Sales Center, your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968). For more information, contact the IBM Digital Sales Center.
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
For IBM representative: askibm@ca. ibm.com®
For IBM Business Partner: pwcs@us. ibm.com
IBM Digital Sales Offices
1177 S Belt Line Rd
Coppell, TX 75019-4642, US
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Trademarks
IBM Cloud is a trademark of IBM Corporation in the United States, other countries, or both.
IBM, Maximo, ibm.com, Passport Advantage, PartnerWorld and Express are registered trademarks of IBM Corporation in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at
For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page