IBM DB2 QMF 11 Classic Edition and IBM DB2 QMF 11 Enterprise Edition features added to IBM DB2 10 for z/OS
IBM Europe, Middle East, and Africa Software Announcement ZP14-0183May 6, 2014
ENUSZP14-0183.PDF| Table of contents | ||||||||||||||||||||
|
|
| At a glance |
 |
IBM® DB2® QMF™ 11 Classic Edition and IBM DB2 QMF 11 Enterprise Edition priced optional features are added to IBM DB2 10 for z/OS®. DB2 10 for z/OS features now include DB2 QMF 11 Classic Edition and DB2 QMF 11 Enterprise Edition as well as DB2 QMF 10 Classic Edition and DB2 QMF 10 Enterprise Edition.
Back to top
|
|
| Overview |
|
IBM DB2 QMF 11 Classic Edition and IBM DB2 QMF 11 Enterprise Edition priced optional features are added to IBM DB2 10 for z/OS.
DB2 QMF 11 enables access to queries, reports, or dashboards through an ordinary web browser or mobile devices. This simplifies your ability to improve the customer experience and achieve business advantage.
DB2 QMF 11 delivers enhanced analysis, forecasting, reporting, and presentation capabilities, as well as improved storage management. It can help users manage data, find answers, and communicate those decisions.
Back to top
|
|
| Key prerequisites |
|
DB2 QMF 11 features operate on z10™, or later, processors running one of the following:
- z/OS V1.13 Base Services, (5694-A01), or later
- z/OS V2.1 Base Services, (5650-ZOS), or later
Back to top
|
|
| Planned availability date |
|
May 30, 2014
Back to top
|
|
| Description |
|
IBM DB2 QMF 11 Classic Edition and IBM DB2 QMF 11 Enterprise Edition priced optional features are added to IBM DB2 10 for z/OS.
The DB2 QMF 11 Classic Edition feature enables users working entirely on traditional mainframe terminals and emulators (including IBM Host On Demand) to access DB2 databases.
DB2 QMF 11 Classic Edition includes IBM DB2 QMF for TSO and CICS®, which supports business users and technical staff from a traditional mainframe terminal and offers fast, efficient access to DB2 for z/OS. QMF for TSO and CICS is an easy-to-use, menu-driven query, reporting, and graphics (requires GDDM/PGF) interface with extensive help facilities. It can run interactively or in batch. QMF objects are stored in a catalog for reuse and shared usage. QMF objects can be combined into a procedure for repetitive use as well. QMF is an enterprise business analytics solution. It can take advantage of other host functions and features such as REXX or DB2 Stored Procedures.
The DB2 QMF 11 Enterprise Edition feature includes the entire DB2 QMF family of products, enabling enterprise-wide business information across end-user and database platforms. DB2 QMF Enterprise Edition consists of these components:
- DB2 QMF for TSO and CICS
- DB2 QMF Analytics for TSO (new)
- DB2 QMF High Performance Option (HPO)
- DB2 QMF for Workstation
- DB2 QMF for WebSphere®
Features for each product in the QMF family are as follows:
QMF for TSO and CICS offers the following features and benefits:
- Improved management of storage for report operations. The QMF storage manager can now allocate up to 2 GB of storage to handle larger amounts of data including LOB and XML. Dynamic storage management is now available throughout your QMF session. In addition, the DSQSBSTG parameter is enhanced with a higher maximum value of 2 GB as well as the ability to specify a percentage of available storage to be used for reports. Users can specify storage amounts in bytes, kilobytes, megabytes, or gigabytes, allowing for more precise storage management control.
- Broader support for large data types, including LOB and XML. The 32 KB restriction on DISPLAY or SELECTs with LOB data is removed, and the EXPORT, IMPORT, and SAVE DATA commands are all updated to support LOB data. New global variables give users more granular control of QMF's processing of LOB data. Extended storage support for fetching of LOB and XML data is introduced, leading to potential performance improvements.
- Increased support for DB2 temporal data. Temporal support is added for prompted queries, the LIST command, and lists in prompted queries, as well as the EXPORT, IMPORT, and SAVE commands.
- Enhancements in SQL queries and QMF commands. QMF 11 for TSO and CICS now includes COMMIT statements in SQL queries. Multistatement queries can now contain SELECT statements, and the setting of additional special registers for DB2 for z/OS 11 is supported. EXPORT DATA now supports the CSV format for use in applications such as Microsoft™ Excel, as well as support for DB2 global variables using the new QMF global variable to control QMF thread allocation. The SQL CALL statement is enhanced to support DISTINCT and ARRAY data types. These new features give you flexibility when submitting SQL queries and commands.
- Enhancements in application programming support. QMF tracing can be added to applications that use the QMF callable interface. The new QMF TRACE command writes QMF application trace records to the QMF debug set DSQDEBUG.
- Use of 64-bit memory. QMF is enhanced to make use of 64-bit memory with ease-of-use enhancements for allocating and managing the 64-bit memory, especially when compared to using a spill fill. With 64-bit spill, QMF now automatically allocates 64-bit memory based on your space needs to contain the active DATA object, making for easier administration.
- Better global variable management. With global variables users can set persistent global variables at the panel and user ID level, and save values across QMF sessions in a personal profile, saving time and increasing productivity. Initial global variable support enables the QMF administrator using the SYSTEM user ID to preset global variables for all users or individual users can use the user authorization ID. These values can be specified as updatable and non-updatable.
- LRECL 79 restrictions have been lifted on EXPORT of queries and procs. Previous releases of QMF for TSO and CICS required SQL query and procedure objects to be exported to data sets with an LRECL of 79 bytes. You can now export these objects to data sets with an LRECL of 79 to 32,760 bytes for new and existing data sets, enabling you to use existing DFSMS DATA classes. A new global variable, DSQEC_DSLRECL1, can be used to set the record size to use when exporting an SQL query or QMF procedure to a new data set.
- Increased control of EXPORT data set sizes through the use of new global variables. In QMF, you can set the number of primary and secondary tracks for data sets that are used to store the results of the EXPORT command. In previous releases, you could specify up to 65,535 tracks for PS and PDS data sets. This limit is now increased to 16,777,215 tracks. The setting of QMF global variable DSQEC_DSALLOC_PRI controls this allocation. This support also enables QMF to function with Extended Address Volumes.
QMF Analytics for TSO delivers additional charting and statistical analysis capabilities directly to the mainframe. These capabilities have long been available in QMF for Workstation and QMF for WebSphere and are now available to QMF TSO users as well. QMF Analytics for TSO adds significant analysis capabilities for users with an existing TSO-based workflow or where data needs to be kept within the security of the z/OS environment. QMF Analytics for TSO is included as part of QMF 11 Enterprise Edition. It includes the following features and benefits:
- New charting capabilities, including geospatial maps, histograms (column bars), pie charts, plot (line) charts, and tower charts (multiple 3D bars). Charts can be saved for easy retrieval or printed to an external device.
- Enhanced statistical analysis such as curve fitting, discounted cash flow, linear trending, and forecasting. What-if scenarios are supported as part of "discounted cash flow" analysis.
- A user interface designed for ease-of-use, completely menu driven, with parameter selection panels that are specific to the requested analysis.
- Seamless integration with your existing QMF for TSO environment, invoked from the QMF TSO command line with the SHOW ANALYTICS command, using the current QMF result set for the data to be analyzed.
In QMF High Performance Option:
- SELECT in Query with multiple statements enables a single SELECT statement to be included in a query with multiple SQL statements.
- With DB2 Commit Scope Improvements users can include COMMIT statements in a query with multiple SQL statements to control the unit of work.
In QMF for Workstation and QMF for WebSphere :
- With ad hoc reports users can drag and drop QMF queries onto an open canvas in runtime mode and select from a series of display options (charts or tabular presentations). They can quickly and easily create their own sophisticated reporting objects for great productivity and ease-of-use, especially for those who are new to QMF.
- Visual applications offer concurrent development on dashboards and integrate ad hoc report function into the dashboard.
- Text analytics enables users to extract entities from unstructured data sources (either file-based or database-based) and display the results graphically. This function can recognize entities such as people, products, places, organizations, and so on, as well as the connections between them. It can be configured to recognize enterprise-specific vocabulary. It can extract key data from contracts, support records, field notes, and comments, giving users insight into sources beyond typical structured information. This feature is currently available only in QMF for Workstation.
- Scheduled tasks. Users can now schedule queries, quick reports, and visual reports. Scheduled objects can run based upon users' criteria, delivering an autonomic approach to running QMF objects. In addition, a wide variety of actions to take with these objects is now available.
- With quick reports users can create a new type of grid-based GUI report with grouping, aggregation, charts, titles, fonts, and standard text formatting. The new reporting facility wizard gives you a simple, prompted approach to QMF report creation.
- Dynamarts enable users to save result sets with the query object and QMF dashboards and reports can be partially or fully driven by offline or scheduled data sets. Users can send a snapshot of the result set and associated report to others to "see it as it was" or they can refresh it to "see it as it is." With Dynamarts users have greater flexibility to share and access QMF dashboards and reports.
For more information, refer to DB2 11 for z/OS Software Announcement ZP13-0503, dated October 1, 2013.
Accessibility by people with disabilities
A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
Back to top
|
|
| Hardware and software support services |
|
SmoothStart/installation services
IBM SmoothStart and Installation Services are offered in conjunction with general availability of this product.
Back to top
|
|
| Availability of national languages |
|
Description Availability date Language DB2 QMF 11 Classic May 30, 2014 English Edition, feature of DB2 10 for z/OS DB2 QMF 11 May 30, 2014 English Enterprise Edition, feature of DB2 10 for z/OS
Back to top
|
|
| Program number |
|
Program Program
number name
5605-DB2 IBM DB2 QMF 11 Classic Edition,
feature of IBM DB2 10 for z/OS
5605-DB2 IBM DB2 QMF 11 Enterprise Edition,
feature of IBM DB2 10 for z/OS
Back to top
|
|
| Education support |
|
IBM is committed to helping our clients achieve the skills and expertise to take their careers to the next level. We offer a comprehensive portfolio of technical training and education services designed for individuals, companies and public organizations to acquire, maintain and optimize their IT skills in IBM Software and IBM systems.
Please view more information about our training offerings at
IBM Professional Certification:
Information Management Professional Certification is a business solution for skilled IT professionals to demonstrate their expertise to the world. Certification validates skills and demonstrates proficiency with the most recent IBM technology and solutions.
For information about IBM's Professional Certification Program, see
IBM Redbooks® :
IBM Redbooks offer deep technical insight from IBM and industry experts. These books highlight real-time experiences, and include sample code, typical scenarios, and step-by-step, "how-to" guidelines.
IBM Form No. Title SG24-7892 DB2 10 for z/OS Technical Overview
For additional Redbooks, visit
Contact your IBM representative for course information.
Back to top
|
|
| Technical information |
|
Specified operating environment
Hardware requirements
Processors: Function-dependent hardware requirements for QMF features
QMF runs on any processor that is supported by the operating system. However, some operations will not work with columns that contain decimal floating-point data if the processor on which QMF is running does not support decimal floating-point instructions.
QMF can access all of the DASD devices that are supported by z/OS and DB2 for z/OS, as well as all display devices supported by Graphical Data Display Manager (GDDM®).
To implement a National Language Feature that uses a double-byte character set (DBCS), you need a workstation that supports DBCS. Ensure that this device is supported by GDDM.
For the amount of storage required to copy the QMF Version 11 libraries from the distribution media using SMP/E, refer to the QMF program directory that is appropriate for your QMF edition and national language.
When you plan your region size, consider the storage required to load modules during initialization and the virtual storage requirements for report operations. Restriction: For TSO only, consider the amount of space required to run applications other than QMF.
QMF for Workstation/WebSphere V11 installation platforms supported:
- Mac OS X 10.6, 10.7, and 10.8
- Windows™ XP, Vista, Windows 7, Windows 8, Windows Server 2008, and Windows Server 2012
- Red Hat Enterprise Linux™ (RHEL) 5 and 6, and SUSE Linux 10, 11 and 12
QMF for Workstation requires:
- Network connectivity
- Approximately 1 GB disk space
- Approximately 1 GB of RAM
QMF for WebSphere requires:
- Approximately 500 MB disk space
- Approximately 1 GB of RAM on each server in which it is installed
Software requirements
The QMF 11 Classic Edition feature includes DB2 QMF for TSO and CICS.
The QMF 11 Enterprise Edition feature includes the following components:
- DB2 QMF for TSO and CICS
- DB2 QMF Analytics for TSO (new)
- DB2 QMF High Performance Option (HPO)
- DB2 QMF for Workstation
- DB2 QMF for WebSphere
For the QMF 11 version, the following releases of DB2 are supported:
- 5615-DB2, DB2 11 for z/OS
- 5605-DB2, DB2 10 for z/OS (all modes except CM8, CM8*, ENFM8, ENFM8*), with APAR PM50434
- 5635-DB2, DB2 9 for z/OS (NFM) with APAR PM45482
All other operating requirements for QMF Version 11 can be found at
Note: For DB2 QMF Analytics for TSO, GDDM-PGF, a component in z/OS, is required, for advanced graphical capabilities on TSO. Refer to the website above for other requirements of DB2 QMF Analytics for TSO and QMF for TSO and CICS.
Planning information
Customer responsibilities
Review the sections in this announcement that describe the hardware and software dependencies for DB2 QMF 11 Classic Edition and DB2 QMF 11 Enterprise Edition.
Packaging
Included with each optional feature is a Program Directory and other media, such as CD-ROM, as applicable:
DB2 QMF 11 Classic Edition (English)
Order
Title number
DB2 QMF 11 Classic Edition with
DB2 10 for z/OS: Program Directory GI10-8991
DB2 QMF 11 Classic Edition (Multilingual)
Order
Title number
DB2 QMF 11 Classic Edition with
DB2 10 for z/OS: Program Directory GI10-8992
DB2 QMF 11 Enterprise Edition (English)
Order
Title number
DB2 QMF 11 Enterprise Edition with
DB2 10 for z/OS: Program Directory GI10-8993
DB2 QMF 11 Enterprise Edition (Multilingual)
Order
Title number
DB2 QMF 11 Enterprise Edition with
DB2 10 for z/OS: Program Directory GI10-8994
Security, auditability, and control
DB2 10 for z/OS uses the security and auditability features of the host z/OS systems. It also provides facilities for the protection and control of its resources. These facilities include controls for
- System access
- Data access and control
- Concurrent access
- Data recovery
- Accounting and auditing
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Back to top
|
|
| Ordering information |
|
Ordering z/OS through the Internet
ShopzSeries provides an easy way to plan and order your z/OS ServerPac or CBPDO. It will analyze your current installation, determine the correct product migration, and present your new configuration based on z/OS. Additional products can also be added to your order (including determination of whether all product requisites are satisfied). ShopzSeries is available in the US, Canada, and several countries in Europe. In countries where ShopzSeries is not available yet, contact your IBM representative (or IBM Business Partner) to handle your order via the traditional IBM ordering process. For more details and availability, visit the ShopzSeries Website at
The CBPDO order activation date is May 27, 2014.
Current® licensees
This feature can be ordered as an MES for installed users of DB2 10 for z/OS. The charge type selected must be the same as the base program; for example, one-time charge, monthly license charge, and graduated one-time charge.
New licensees
Orders for new licenses can be placed now.
Registered customers can access IBMLink for ordering information and charges.
Shipment will not occur before the availability date.
Unless a later date is specified, orders entered before the planned availability date will be assigned a schedule date of one week following availability.
New users of DB2 10 for z/OS should specify:
Type: 5605 Model: DB2
For complete ordering information for IBM DB2 10 for z/OS refer to Software Announcement ZP10-0486, dated October 19, 2010.
Parallel Sysplex® license charge (PSLC) basic license
To order a basic license, specify the program number and quantity of MSU.
If there is more than one program copy in a Parallel Sysplex, the charge for all copies is associated to one license by specifying the applicable PSLC license options and quantity represented by the sum of the Service Units in Millions (MSUs) in your Parallel Sysplex. For all other program copies, specify the System Usage Registration No-Charge (SYSUSGREG NC) Identifier on the licenses.
Program name: DB2 10 for z/OS
Program PID: 5605-DB2
Entitlement License option/
identifier Description Pricing metric
S017HFV QMF 11 Classic Edition Basic MLC, PSLC(ABCD)
S017HFT QMF 11 Enterprise Basic MLC, PSLC(ABCD)
Edition
Advanced Workload License Charges (AWLC) basic license
To order a basic license, specify the program number and quantity of MSUs. If there is more than one program copy in a Parallel Sysplex, the charge for all copies is associated to one license by specifying the applicable AWLC license options and quantity represented by the sum of the Service Units in Millions (MSUs) in your Parallel Sysplex. For all other program copies, specify the System Usage Registration No-Charge (SYSUSGREG NC) Identifier on the licenses.
Program name: DB2 10 for z/OS
Program PID: 5605-DB2
Entitlement License option/
identifier Description Pricing metric
S017HFV QMF 11 Classic Edition Basic MLC, AWLC
S017HFT QMF 11 Enterprise Basic MLC, AWLC
Edition
Advanced Entry Workload License Charges (AEWLC) basic license
The AEWLC pricing metric leverages the reporting mechanisms and existing Millions of Service Units per hour (MSU) tiers of the Entry Workload License Charges (EWLC) pricing metric while extending the software price/performance provided by EWLC and MWLC. For details, refer to Software Announcement ZP11-0311, dated July 12, 2011.
To order a basic license, specify the program number and quantity of MSUs.
Program name: DB2 10 for z/OS
Program PID: 5605-DB2
Entitlement License option /
identifier Description pricing metric
S017HFV QMF 11 Classic Edition Basic MLC, AEWLC
S017HFT QMF 11 Enterprise Basic MLC, AEWLC
Edition
Workload License Charge (WLC) Basic License
If there is more than one program copy in a Parallel Sysplex, the charge for all copies is associated to one license by specifying the applicable WLC license options and quantity represented by the sum of the Service Units in Millions (MSUs) in your Parallel Sysplex. For all other program copies, specify the Workload Registration Variable WLC Identifier on the licenses.
Program name: DB2 10 for z/OS
Program PID: 5605-DB2
Entitlement License option/
identifier Description Pricing metric
S017HFV QMF 11 Classic Edition Basic MLC, VWLC
S017HFT QMF 11 Enterprise Basic MLC, VWLC
Edition
Entry Workload License Charge (EWLC) Basic License
To order a basic license, specify the program number and the quantity of MSUs.
Entitlement License option/
identifier Description Pricing metric
S017HFV QMF 11 Classic Edition Basic MLC, EWLC
Edition
S017HFT QMF 11 Enterprise Basic MLC, EWLC
Edition
System z® entry license charge (zELC)
To order zELC software, specify the program number and the corresponding machine capacity setting. zELC is available on the IBM zEnterprise® 114 and the IBM zEnterprise BC12 capacity setting A01.
Program name: DB2 10 for z/OS
Program PID: 5605-DB2
Specify the zELC monthly license option.
Entitlement License option/
identifier Description Pricing metric
S017HFV QMF 11 Classic Edition Basic MLC, zELC
S017HFT QMF 11 Enterprise Basic MLC, zELC
Edition
Specify the zELC monthly charge feature number. Also, specify the feature number for the desired distribution medium.
Basic machine-readable material
Orderable Supply ID: Language Distribution medium Description S017HFN US English 3590 Tape Cartridge QMF 11 Classic Edition S017HFP Multilingual 3590 Tape Cartridge QMF 11 Classic Edition S017HFR US English 3590 Tape Cartridge QMF 11 Enterprise Edition S017HFS Multilingual 3590 Tape Cartridge QMF 11 Enterprise Edition
Publications
A program directory is shipped with the basic machine-readable material.
The following publications are shipped with DB2 QMF 11 Classic Edition, feature of DB2 10 for z/OS
Order
Title number
DB2 QMF 11 Classic Edition with DB2 GI10-8991
10 for z/OS Program Directory, US
English
DB2 QMF Classic Edition with DB2 GI10-8992
10 for z/OS Program Directory,
Multilingual
The following publications are shipped with DB2 QMF 11 Enterprise Edition feature of DB2 10 for z/OS.
Order
Title number
QMF Enterprise Edition V11 with DB2 GI10-8993
10 for z/OS Program Directory,
English
QMF Enterprise Edition V11 with DB2 GI10-8994
10 for z/OS Program Directory,
Multilingual
KKIT Collection: DB2 QMF for LK5T-8888
Workstation/WebSphere V11 Kit
KKIT Component: DB2 QMF for LCD4-8498
Workstation/WebSphere V11 Mac
KKIT Component: DB2 QMF for LCD4-8496
Workstation/WebSphere V11 Windows
KKIT Component: DB2 QMF for LCD4-8497
Workstation/WebSphere V11 Linux
The following QMF publications are delivered in softcopy only.
Order
Title number
DB2 QMF High Performance Option
Users Guide for TSO and CICS SC19-3993
Installing and Managing DB2 QMF
for Workstation and DB2 QMF
for WebSphere GC19-3994
Getting Started with DB2 QMF
for Workstation and DB2 QMF
for WebSphere SC19-3995
Developing DB2 QMF Applications SC19-3996
Installing and Managing DB2 QMF
for TSO and CICS GC19-3997
Introducing DB2 QMF GC19-3998
DB2 QMF Messages and Codes GC19-3999
DB2 QMF Reference SC19-4000
Using DB2 QMF SC19-4001
DB2 10 product information, except the licensed documentation, is viewable from the Information Management Software for z/OS Solutions Information Center at
Licensed documentation
The following licensed materials are available only to customers with a DB2 10 license. The licensed material can be ordered through the IBM Publications Center. In addition, the Diagnosis Guide and Reference is shipped in a DB2 data set that is updated during post general availability maintenance updates. (DSNA10.SDSNIVPD data set member DSNDR. FTP the data set to the workstation and open it with Adobe™ Acrobat Reader.)
Order
Title number
DB2 10 for z/OS
Diagnosis Guide and Reference LY37-3220
Terms and conditions for use of the machine-readable files are shipped with the files.
Subsequent updates (technical newsletters or revisions between releases) to the publications shipped with the product will be distributed to the user of record for as long as a license for this software remains in effect. A separate publication order or subscription is not needed.
Customized offerings
Product deliverables are shipped only via CBPDO, ServerPac, SystemPac.
CBPDO and ServerPac are offered for Internet delivery in countries where ShopzSeries product ordering is available. Internet delivery reduces software delivery time and allows you to install software without the need to handle tapes. For more details on Internet delivery, refer to the ShopzSeries help information at
You choose the delivery method when you order the software. IBM recommends Internet delivery. In addition to Internet and DVD, the supported tape delivery options for CBPDO, ServerPac, SystemPac include:
- 3590
- 3592
Most products can be ordered in ServerPac and SystemPac the month following their availability on CBPDO. z/OS can be ordered via all three offerings at general availability. Production of software product orders will begin on the planned general availability date.
- CBPDO shipments will begin one week after general availability.
- ServerPac shipments will begin two weeks after general availability
- SystemPac shipments will begin four weeks after general availability due to additional customization, and data input verification.
Global Technology Services®
Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation, and integration of this product.
Back to top
|
|
| Terms and conditions |
|
The terms for DB2 10 for z/OS, as previously announced in Software Announcement ZP10-0486, dated October 19, 2010, licensed under the IBM Customer Agreement are unaffected by this announcement.
Back to top
|
|
| IBM Electronic Services |
|
Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.
Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to
The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.
Benefits
Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.
Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits via either the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide you a single point of exit from your site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into your system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by you and IBM. Your business applications or business data is never transmitted to IBM.
More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support Center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.
Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at
My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.
For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit
Back to top
|
|
| Prices |
|
Sub-capacity charges for WLC products
Sub-capacity charges for WLC products are based on product LPAR utilization capacity. Product LPAR utilization capacity for a WLC product is the highest number of MSUs utilized by the combined LPARs in which a WLC product runs concurrently during a reporting period. The number of MSUs is based on the highest observed rolling 4-hour average utilization used by the combination of the relevant LPARs during the reporting period.
Sub-capacity charges terms and conditions
System z software charges at less than full machine capacity for eligible WLC products apply when z/OS is running in z/Architecture® (64-bit) mode on an IBM System z server, no other MVS-based operating system is licensed to that server, and the required information is provided by the customer in accordance with the applicable terms.
Sub-capacity charges for a WLC product is based on the utilization of the LPARs where/when the product executes. To obtain charges at less than full machine capacity for WLC products, the customer is required to:
- Sign and abide by the terms of the Attachment for IBM System z Workload License Charges - (Z125-6516).
Sign and abide by the terms of the Attachment for IBM System z Workload License Charges - (JNTC-6516).
- Obtain the latest version of the Sub-Capacity Reporting Tool.
- Install any WLC product and IBM System z server Licensed Internal Code (LIC) service required for sub-capacity charging. Required service will be listed on the WLC website
- Collect SMF data as required by the Sub-Capacity Reporting Tool. Retain the collected SMF data for a period of not less than six months.
- Use the IBM provided Sub-Capacity Reporting Tool to process the collected SMF data. The Sub-Capacity Report produced by the tool is used to determine required license capacity for the WLC products. Required license capacity is determined based on the largest MSU value of a WLC product running concurrently in all LPARs during the reporting period. IBM reserves the right to request the system data that supports these product-defined capacity values for a period of up to six months after the data was collected.
- Provide an initial Sub-Capacity Report to begin to receive the benefits of less than full machine capacity charges. Sub-capacity charging will follow submission of a Sub-Capacity Report. There will be no retroactive application of sub-capacity charges.
- Submit Sub-Capacity Reports monthly.
- Submit Sub-Capacity Reports for all WLC products with complete data for the entire reporting period to the email address and by the date specified in the current IBM System z Workload License Charges Exhibit (Z125-6324) and on the System z Software Pricing website
-
Sub-Capacity Reports that reflect a changed product defined capacity will be considered to be orders placed by the customer without further action on the customer's part, and IBM is authorized to make any resulting billing increase or decrease. To place an order for a new license or to discontinue licenses, move licenses between machines, report a hardware model upgrade, or enable or disable product features, the customer must contact IBM or their IBM Business Partner.
- Configure the machine to send weekly Transmit System Availability Data (TSAD) to IBM via the IBM System z server Remote Support Facility (RSF). If the machine cannot connect via the RSF, provide this TSAD via an alternate means documented in the z/OS publication Planning for Workload License Charges at
For all local charges, contact your IBM representative.
Back to top
|
|
| Announcement countries |
|
All European, Middle Eastern, and African countries except Iran, Sudan, and Syria.
Trademarks
QMF, z10 and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.
IBM, DB2, z/OS, CICS, WebSphere, Redbooks, GDDM, Current, Parallel Sysplex, System z, zEnterprise, Global Technology Services, AIX and z/Architecture are registered trademarks of IBM Corporation in the United States, other countries, or both.
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Adobe is a trademark of Adobe Systems Incorporated in the United States, and/or other countries.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at:
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
