IBM Power Expert Care offers a 2-year option and 4-year option for services and support for the IBM Power E1080 Enterprise server

IBM Europe Hardware Announcement ZG22-0003
February 8, 2022

Table of contents
OverviewOverviewTechnical informationTechnical information
Key requirementsKey requirementsTerms and conditionsTerms and conditions
Planned availability datePlanned availability datePricesPrices
Product numberProduct numberRegional availabilityRegional availability
PublicationsPublications


At a glance

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IBM® Power® Expert Care is a service approach that integrates and prepackages hardware and software support services into a tiered support model. Now, IBM adds a 2-year option and a 4-year option to acquire this standardized support for the IBM Power E1080 Enterprise server.

There are two tier service levels: Advanced and Premium. Clients can select the tier that better fits their needs. Each tier provides a group of selected hardware and software services to support the Power E1080.


IBM Hardware Maintenance Services - committed maintenance

Committed maintenance enables hardware maintenance services to be included as optional add-ons to Power Expert Care Advanced or Premium for the Power E1080.

Committed maintenance can help reduce the cost of downtime by providing a committed time frame to call back, arrive on site, or provide repair for an issue. Committed maintenance can also help reduce the loss of revenue, repair costs, and loss of consumer confidence and shareholder trust by helping ensure clients' products are protected by committed maintenance.



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Overview

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When it comes to maintaining your systems and devices, you want to procure critical services as easily as possible. With the Power Expert Care service tiers, you have easy access to IT services that can help you avoid longer procurement and contracting processes by enabling the procurement of your chosen tier during the product purchase transaction.

There are two tiers of Power Expert Care:

Power Expert Care Advanced

Hardware Maintenance Support is provided with 24x7 coverage, same-day onsite response.

  • Software Support and Services (SWMA) is a prerequisite and must be aligned with the same number of years selected for Power Expert Care Advanced tier.
  • IBM Proactive Support for Enterprise the Power E1080 is a prerequisite and must be aligned with the same number of years selected for Power Expert Care Advanced tier.

Note: Committed maintenance can help reduce downtime by providing a committed time frame for call back, arrival onsite, and repair. Committed maintenance is recommended to be included in addition to the Power Expert Care Advanced tier.

Power Expert Care Premium

Hardware Maintenance Support is provided with 24x7 coverage, same-day onsite response.

  • SWMA is a prerequisite and must be aligned with the same number of years selected for Power Expert Care Premium tier.
  • Proactive Support for the Power E1080 is a prerequisite and must be aligned with the same number of years selected for Power Expert Care Premium tier.

Power Expert Care Premium includes:

  • IBM Global Total Microcode Support (GTMS)

    GTMS supports microcode, firmware, and BIOS levels, not including any beta versions, for which you have a license for the Power E1080 and its internal disks. The services include Microcode Support Analysis and Microcode Support Update Services once a year. The Power E1080 must be configured in a way that IBM Data Collection Tool can connect to it and retrieve Microcode information.

    GTMS -- Microcode Support Analysis and Update Services

    IBM performs an annual analysis and verifies whether the recorded Microcode levels of the Power E1080 are up to date. Once the Microcode Support Analysis is complete, IBM electronically delivers a Microcode Support Plan and implements updates of the Microcode levels, as applicable.

  • Media Retention (MR)

    MR services enable you to retain defective IBM flash memory or media when replacement is required during a service repair call. IBM provides a replacement part, and the defective part will be left at your facility for disposal. This option enables you to safely secure your sensitive data and ensure privacy for your customers.

  • IBM Enterprise Accelerated Value Program (eAVP)

    The eAVP program makes available specific deliverables to enhance user experience. These deliverables include security attributes, follow-on monitoring, and full stack hardware and software system security health checks. Health checks consist of the following tasks:

    • Review and document the existing production configuration of all server hardware, core OS, storage, and software deployed in the Power E1080. A report will be generated on current versus recommended levels of these components. Critical items will be called out for client review and remediation.
    • If you have configured system administration tools, eAVP can provide health check analysis and tracking of important components, such as:

      • Data activity
      • Application activity and trends compared to system performance and availability
      • User and system security and firewall log review, as well as file system activity review

Note: Committed maintenance can help reduce downtime by providing a committed time frame for call back, arrival onsite, and repair. Committed maintenance is recommended to be included in addition to the Power Expert Care Premium tier.



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Key requirements

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  • SWMA coverage is a prerequisite and must be aligned with the same number of years selected for the Power Expert Care Advanced tier or Power Expert Care Premium tier.
  • Proactive Support for the Power E1080 is a prerequisite and must be aligned with the same number of years selected for the Power Expert Care Advanced tier or Power Expert Care Premium tier.



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Planned availability date

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February 8, 2022

Availability within a country is subject to local legal requirements.



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Product number

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The following are newly announced features on the specific models of the IBM Power Systems 9080 machine type:

Planned Availability Date February 8, 2022

New Feature

                                                  Machine Model   Feature
Description                                       type    number  number


2 YEAR, IBM POWER® EXPERT CARE ADVANCED, 48HR
COMMITTED FIX                                     9080    HEX     EX22 




4 YEAR, IBM POWER EXPERT CARE ADVANCED, 48HR
COMMITTED FIX                                     9080    HEX     EX24 




2 YEAR, IBM POWER EXPERT CARE ADVANCED, 72HR
COMMITTED FIX                                     9080    HEX     EX32 




4 YEAR, IBM POWER EXPERT CARE ADVANCED, 72HR
COMMITTED FIX                                     9080    HEX     EX34 




2 YEAR, IBM POWER EXPERT CARE PREMIUM, 48HR
COMMITTED FIX                                     9080    HEX     EX42 




4 YEAR, IBM POWER EXPERT CARE PREMIUM, 48HR
COMMITTED FIX                                     9080    HEX     EX44 




2 YEAR, IBM POWER EXPERT CARE PREMIUM, 72HR
COMMITTED FIX                                     9080    HEX     EX52 



4 YEAR, IBM POWER EXPERT CARE PREMIUM, 72HR
COMMITTED FIX                                     9080    HEX     EX54 




2 YEAR, IBM POWER EXPERT CARE ADVANCED, 6HR
COMMITTED FIX                                     9080    HEX     EX62 
4 YEAR, IBM POWER EXPERT CARE ADVANCED, 6HR
COMMITTED FIX                                     9080    HEX     EX64 
2 YEAR, IBM POWER EXPERT CARE PREMIUM, 6HR
COMMITTED FIX                                     9080    HEX     EX72 
4 YEAR, IBM POWER EXPERT CARE PREMIUM, 6HR
COMMITTED FIX                                     9080    HEX     EX74 
2 YEAR, IBM POWER EXPERT CARE ADVANCED, 8HR
COMMITTED FIX                                     9080    HEX     EX82 
4 YEAR, IBM POWER EXPERT CARE ADVANCED, 8HR
COMMITTED FIX                                     9080    HEX     EX84 
2 YEAR, IBM POWER EXPERT CARE PREMIUM, 8HR
COMMITTED FIX                                     9080    HEX     EX92 
4 YEAR, IBM POWER EXPERT CARE PREMIUM, 8HR
COMMITTED FIX                                     9080    HEX     EX94 



2 YEAR, ADVANCED EXPERT CARE                      9080    HEX     EXA2 



4 YEAR, ADVANCED EXPERT CARE                      9080    HEX     EXA4 



2 YEAR, IBM POWER EXPERT CARE ADVANCED, 1HR
COMMITTED CONTACT                                 9080    HEX     EXC2 



4 YEAR, IBM POWER EXPERT CARE ADVANCED, 1HR
COMMITTED CONTACT                                 9080    HEX     EXC4 



2 YEAR, IBM POWER EXPERT CARE ADVANCED, 24HR
COMMITTED FIX                                     9080    HEX     EXF2 



4 YEAR, IBM POWER EXPERT CARE ADVANCED, 24HR
COMMITTED FIX                                     9080    HEX     EXF4 



2 YEAR, IBM POWER EXPERT CARE PREMIUM, 24HR
COMMITTED FIX                                     9080    HEX     EXG2 



4 YEAR, IBM POWER EXPERT CARE PREMIUM, 24HR
COMMITTED FIX                                     9080    HEX     EXG4 



2 YEAR, IBM POWER EXPERT CARE ADVANCED, 12HR
COMMITTED FIX                                     9080    HEX     EXH2 

4 YEAR, IBM POWER EXPERT CARE ADVANCED, 12HR
COMMITTED FIX                                     9080    HEX     EXH4 

2 YEAR, IBM POWER EXPERT CARE PREMIUM, 12HR
COMMITTED FIX                                     9080    HEX     EXJ2 

4 YEAR, IBM POWER EXPERT CARE PREMIUM, 12HR
COMMITTED FIX                                     9080    HEX     EXJ4 



2 YEAR, PREMIUM EXPERT CARE                       9080    HEX     EXP2 



4 YEAR, PREMIUM EXPERT CARE                       9080    HEX     EXP4 



2 YEAR, IBM POWER EXPERT CARE PREMIUM, 1HR
COMMITTED CONTACT                                 9080    HEX     EXQ2 



4 YEAR, IBM POWER EXPERT CARE PREMIUM, 1HR
COMMITTED CONTACT                                 9080    HEX     EXQ4 



2 YEAR, IBM POWER EXPERT CARE ADVANCED, 4HR
COMMITTED ON-SITE                                 9080    HEX     EXS2 

4 YEAR, IBM POWER EXPERT CARE ADVANCED, 4HR
COMMITTED ON-SITE                                 9080    HEX     EXS4 

2 YEAR, IBM POWER EXPERT CARE PREMIUM, 4HR
COMMITTED ON-SITE                                 9080    HEX     EXT2 

4 YEAR, IBM POWER EXPERT CARE PREMIUM, 4HR
COMMITTED ON-SITE                                 9080    HEX     EXT4 




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Publications

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No publications are shipped with the announced products.

To access the IBM Publications Center Portal, go to the IBM Publications Center website.

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, which can currently be downloaded.


National language support

Not applicable



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Services

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IBM Systems Lab Services

Systems Lab Services offers infrastructure services to help build hybrid cloud and enterprise IT solutions. From servers to storage systems and software, Systems Lab Services can help deploy the building blocks of a next-generation IT infrastructure to empower a client's business. Systems Lab Services consultants can perform infrastructure services for clients online or onsite, offering deep technical expertise, valuable tools, and successful methodologies. Systems Lab Services is designed to help clients solve business challenges, gain new skills, and apply best practices.

Systems Lab Services offers a wide range of infrastructure services for IBM Power servers, IBM Storage systems, IBM Z®, and IBM LinuxONE. Systems Lab Services has a global presence and can deploy experienced consultants online or onsite around the world.

For assistance, contact Systems Lab Services at ibmsls@us.ibm.com.

To learn more, see the IBM Systems Lab Services website.

IBM Consulting

As transformation continues across every industry, businesses need a single partner to map their enterprise-wide business strategy and technology infrastructure. IBM Consulting is the business partner to help accelerate change across an organization. IBM specialists can help businesses succeed through finding collaborative ways of working that forge connections across people, technologies, and partner ecosystems. IBM Consulting brings together the business expertise and an ecosystem of technologies that help solve some of the biggest problems faced by organizations. With methods that get results faster, an integrated approach that is grounded in an open and flexible hybrid cloud architecture, and incorporating technology from IBM Research® and IBM Watson® AI, IBM Consulting enables businesses to lead change with confidence and deliver continuous improvement across a business and its bottom line.

For additional information, see the IBM Consulting website.

IBM Technology Support Services (TSS)

Get preventive maintenance, onsite and remote support, and gain actionable insights into critical business applications and IT systems. Speed developer innovation with support for over 240 open-source packages. Leverage powerful IBM analytics and AI-enabled tools to enable client teams to manage IT problems before they become emergencies.

TSS offers extensive IT maintenance and support services that cover more than one niche of a client’s environment. TSS covers products from IBM and OEMs, including servers, storage, network, appliances, and software, to help clients ensure high availability across their data center and hybrid cloud environment.

For details on available services, see the Technology support for hybrid cloud environments website.

IBM TechU

Improve your knowledge in hybrid cloud and AI solutions. TechU provides the most recent content so that you can learn, engage, and increase your skills with IBM Technology specialists.

A one-year, renewable digital TechU membership provides access to IBM Systems online education to help address your technical enablement needs for existing and new projects.

Submit questions or comments to techuid@us.ibm.com.

For additional details, see the IBM TechU website.

IBM Expert Labs

Expert Labs can help clients accelerate their projects and optimize value by leveraging their deep technical skills and knowledge. With more than 20 years of industry experience, these specialists know how to overcome the biggest challenges to deliver business results that can have an immediate impact.

Expert Labs' deep alignment with IBM product development allows for a strategic advantage as they are often the first in line to get access to new products, features, and early visibility into roadmaps. This connection with the development enables them to deliver First of a Kind implementations to address unique needs or expand a client's business with a flexible approach that works best for their organization.

For additional information, see the IBM Expert Labs website.

IBM Security® Expert Labs

With extensive consultative expertise on IBM Security software solutions, Security Expert Labs helps clients and partners modernize the security of their applications, data, and workforce. With an extensive portfolio of consulting and learning services, Expert Labs provides project-based and premier support service subscriptions.

These services can help clients deploy and integrate IBM Security software, extend their team resources, and help guide and accelerate successful hybrid cloud solutions, including critical strategies such as zero trust. Remote and on-premises software deployment assistance is available for IBM Cloud Pak® for Security, IBM Security QRadar®/QRoC, IBM Security SOAR/Resilient®, IBM i2®, IBM Security Verify, IBM Security Guardium®, and IBM Security MaaS360®.

For more information, contact Security Expert Labs at sel@us.ibm.com.

For additional information, see the IBM Security Expert Labs website.



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IBM support

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For installation and technical support information, see the IBM Support Portal.



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Additional support

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IBM Garage™

IBM Garage is a framework for accelerating digital transformation. It helps you generate innovative ideas and equips you with the practices, technologies, and expertise to turn those ideas into business value in weeks. When you work with IBM Garage you bring pain points into focus. You empower your team to take manageable risks, adopt leading technologies, speed up solution development, and measure the value of everything you do. IBM Garage has experts and services to address a broad array of use cases, including capabilities for business transformation, hybrid cloud, analytics and AI, infrastructure systems, security, and more. To learn more, see the IBM Garage for Systems website.



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Technical information

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Specified operating environment

Hardware requirements

IBM Power E1080 Enterprise server

Planning information

Cable orders

Not applicable

Security, auditability, and control

The client is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.



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Terms and conditions

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Not applicable



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Prices

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For all local charges, contact your IBM representative.



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Regional availability

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Europe: Aland Islands, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holy See (Vatican City State), Hungary, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, and United Kingdom

Middle East and Africa: Egypt, Ghana, Kenya, Morocco, Nigeria, Pakistan, Saudi Arabia, South Africa, Tunisia, Turkey, and United Arab Emirates

Trademarks

IBM Garage is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Power, IBM Z, POWER, IBM Research, IBM Watson, IBM Security, IBM Cloud Pak, QRadar, Resilient, i2, Guardium and MaaS360 are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

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