IBM ServicePac services for IBM Power and IBM Storage products offer faster, more consistent access to IBM specialists, accelerating issue resolution and optimizing IT staff efficiency

IBM United States Services Announcement 621-022
November 2, 2021

Table of contents
OverviewOverviewDescriptionDescription
Key requirementsKey requirementsPricesPrices
Planned availability datePlanned availability dateCountry availabilityCountry availability


At a glance

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IBM® ServicePac® is designed to make services more easily obtainable as features of a product configuration, helping to ensure that you can more readily procure the necessary support services when you purchase the product. Through ServicePac services, you gain support for installing, managing, and repairing IBM Power® and IBM Storage products.



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Overview

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ServicePac services for Power and Storage products enable your organization to maintain your systems and devices through streamlined procurement of critical services. ServicePac services for Power and Storage products can provide:

  • Onsite hardware maintenance coverage that is 24 hours a day, every day of the week. IBM can add additional years of hardware maintenance coverage.
  • The capability to retain defective media, such as hard drives and flash drives, that are being replaced (dependent on machine).
  • Warranty service upgrades, and warranty and maintenance options.
  • IBM Enterprise Class Support (ECS) for Storage systems.

ECS has been enabled in the IBM configuration tools for selected Storage systems. The ECS service package helps ensure that you have the complete service solution you need to maximize your Storage product return on investment, minimize operational costs, and enhance your support experience by ensuring service consistency across multiple Storage products. This implementation simplifies the ordering of these services on new Storage systems:

  • Warranty service upgrade (24x7)
  • Machine setup support

Warranty service upgrades and machine setup support are contracted separately.

Note: The terms and conditions of the ServicePac services for Power and Storage products can vary depending on specific product, geography, and services offered.



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Key requirements

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Machine Setup Support Services: The Genie lift tool feature EB3Z and lift plate feature EB4Z are required to install and set up the supported machines. If a client has previously purchased these features, they will be available for use by the IBM Support Services Representative (SSR). If these features have not been previously purchased, they can be added to the configuration.

The following services are required for the duration of the proposed ECS:

  • IBM Warranty or IBM Hardware Maintenance (HWMA)


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Planned availability date

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November 2, 2021

Availability within a country is subject to local legal requirements.



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Description

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Storage

Ordering requisites:

  • Feature B0NQ and B0N1 requires:
    • Feature ALJ3 or ALK3 as a prerequisite for MTM 4662-6H2, 4662-UH6, 4662-12G, 4662-24G, and 4662-92G
  • Feature B0PF and B0PK requires:
    • Feature ALJ5 or ALK5 as a prerequisite for MTM 4662-6H2, 4662-UH6, 4662-12G, 4662-24G, and 4662-92G
  • Feature B0NQ requires:
    • Feature ALL3 or ALLR or ALLS or ALLT or ALLU or ALLV or ALLW or ALLX or ALLY or ALLZ as a prerequisite for MTM 4664-824, 4664-U7C, 4664-12G, 4664-24G, and 4664-92G
  • Feature B0PF requires:
    • Feature ALL5 or ALDG or ALDH or ALDJ or ALDK or ALDL or ALDM or ALDN or ALDP or ALDQ as a prerequisite for MTM 4664-824, 4664-U7C, 4664-12G, 4664-24G, and 4664-92G
  • Feature Code B0NQ requires:
    • Feature ALL3 or ALLR or ALLS or ALLT or ALLU or ALLV or ALLW or ALLX or ALLY or ALLZ as a prerequisite for MTM 4666-AG8, 4666-UG8, 4666-AFF, and 4666-A9F
  • Feature B0PF requires:
    • Feature ALL5 or ALDG or ALDH or ALDJ or ALDK or ALDL or ALDM or ALDN or ALDP or ALDQ as a prerequisite for MTM 4666-AG8, 4666-UG8, 4666-AFF, and 4666-A9F
Feature MTM Marketing description
B0PC 6661-EC1 2076-824 SP Warranty Service Upgrade 3Y 24x7 Same Day ORT
B0PC 6661-EC2 2076-U7C SP Warranty Service Upgrade 3Y 24x7 Same Day ORT
B0PC 6661-EC3 2076-12G SP Warranty Service Upgrade 3Y 24x7 Same Day ORT
B0PC 6661-EC4 2076-24G SP Warranty Service Upgrade 3Y 24x7 Same Day ORT
B0PC 6661-EC5 2076-92G SP Warranty Service Upgrade 3Y 24x7 Same Day ORT
B0NQ 6664-U12 4664-824 SP Hard Drive/Media Retention - Storage 3 years
B0NQ 6664-U13 4664-U7C SP Hard Drive/Media Retention - Storage 3 years
B0NQ 6664-U14 4664-12G SP Hard Drive/Media Retention - Storage 3 years
B0NQ 6664-U15 4664-24G SP Hard Drive/Media Retention - Storage 3 years
B0NQ 6664-U16 4664-92G SP Hard Drive/Media Retention - Storage 3 years
B0NQ 6664-U17 4662-6H2 SP Hard Drive/Media Retention - Storage 3 years
B0NQ 6664-U18 4662-UH6 SP Hard Drive/Media Retention - Storage 3 years
B0NQ 6664-U19 4662-12G SP Hard Drive/Media Retention - Storage 3 years
B0NQ 6664-U20 4662-24G SP Hard Drive/Media Retention - Storage 3 years
B0NQ 6664-U21 4662-92G SP Hard Drive/Media Retention - Storage 3 years
B0NQ 6664-U22 4666-AG8 SP Hard Drive/Media Retention - Storage 3 years
B0NQ 6664-U23 4666-UG8 SP Hard Drive/Media Retention - Storage 3 years
B0NQ 6664-U24 4666-AFF SP Hard Drive/Media Retention - Storage 3 years
B0NQ 6664-U25 4666-A9F SP Hard Drive/Media Retention - Storage 3 years
B0PF 6664-V12 4664-824 SP Hard Drive/Media Retention - Storage 5 years
B0PF 6664-V13 4664-U7C SP Hard Drive/Media Retention - Storage 5 years
B0PF 6664-V14 4664-12G SP Hard Drive/Media Retention - Storage 5 years
B0PF 6664-V15 4664-24G SP Hard Drive/Media Retention - Storage 5 years
B0PF 6664-V16 4664-92G SP Hard Drive/Media Retention - Storage 5 years
B0PF 6664-V17 4662-6H2 SP Hard Drive/Media Retention - Storage 5 years
B0PF 6664-V18 4662-UH6 SP Hard Drive/Media Retention - Storage 5 years
B0PF 6664-V19 4662-12G SP Hard Drive/Media Retention - Storage 5 years
B0PF 6664-V20 4662-24G SP Hard Drive/Media Retention - Storage 5 years
B0PF 6664-V21 4662-92G SP Hard Drive/Media Retention - Storage 5 years
B0PF 6664-V22 4666-AG8 SP Hard Drive/Media Retention - Storage 5 years
B0PF 6664-V23 4666-UG8 SP Hard Drive/Media Retention - Storage 5 years
B0PF 6664-V24 4666-AFF SP Hard Drive/Media Retention - Storage 5 years
B0PF 6664-V25 4666-A9F SP Hard Drive/Media Retention - Storage 5 years
B0SK 6668-EC1 2076-824 SP Machine Setup Support for Storage
B0SK 6668-EC2 2076-U7C SP Machine Setup Support for Storage
B0SK 6668-EC3 2076-12G SP Machine Setup Support for Storage
B0SK 6668-EC4 2076-24G SP Machine Setup Support for Storage
B0SK 6668-EC5 2076-92G SP Machine Setup Support for Storage
B1EC 6665-EC1 2076-824 SP Enterpise Class Support - Storage 3 years
B1EC 6665-EC2 2076-U7C SP Enterpise Class Support - Storage 3 years
B1EC 6665-EC3 2076-12G SP Enterpise Class Support - Storage 3 years
B1EC 6665-EC4 2076-24G SP Enterpise Class Support - Storage 3 years
B1EC 6665-EC5 2076-92G SP Enterpise Class Support - Storage 3 years

Power

Ordering requisites:

  • Feature B0VH requires one of the following features on the eligible hardware: EX23, EX33, EX43, EX53, EX63, EX73, EX83, EX93, EXA3, EXC3, EXF3, EXG3, EXH3, EXJ3, EXP3, EXQ3, EXS3, EXT3
  • Feature B0PR requires one of the following features on the eligible hardware: EX25, EX35, EX45, EX55, EX65, EX75, EX85, EX95, EXA5, EXC5, EXF5, EXG5, EXH5, EXJ5, EXP5, EXQ5, EXS5, EXT5

Feature MTM Marketing description
B0VH 6664-P54 9080-HEX SP Hard Drive/Media Retention - Power 3 years
B0PR 6664-Q15 9080-HEX SP Hard Drive/Media Retention - Power 5 years
B0VP 6668-T07 9040-MR9 SP Machine Setup Support for Power
B0VP 6668-T08 7316-TF5 SP Machine Setup Support for Power
B0VP 6668-T10 9009-22G SP Machine Setup Support for Power
B0VP 6668-T11 9009-41G SP Machine Setup Support for Power
B0VP 6668-T12 9009-42G SP Machine Setup Support for Power
B0VP 6668-T13 9223-22S SP Machine Setup Support for Power
B0VP 6668-T14 9223-42S SP Machine Setup Support for Power

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at the IBM Product accessibility information website.



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Prices

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For local charges, contact your IBM representative or IBM Business Partner.



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Country availability

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Country Planned availability date
IBM Americas - United States
United States November 2, 2021
Trademarks

IBM, ServicePac and Power are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

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IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

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