IBM SmartCloud for Social Business delivers new social, mobile, and email capabilities to help improve collaboration and productivity in the cloudIBM United States Software Announcement 213-312
August 27, 2013
|Table of contents|
|At a glance|
IBM SmartCloud® for Social Business is introducing enhancements and new features that are designed to:
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
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IBM SmartCloud for Social Business provides one-click access to business-grade file sharing, social networking, communities, online meetings, instant messaging, email, and calendar. The power of IBM SmartCloud for Social Business is that it is designed to help companies collaborate and work with anyone inside or outside their company's firewall. Customers can purchase these capabilities in SmartCloud Engage bundles or purchase individual services - allowing them to adopt cloud in a way that matches their business need.
New capabilities added to IBM SmartCloud Engage Advanced and IBM SmartCloud Engage Standard, IBM SmartCloud Connections, IBM SmartCloud Notes® , and enhancements to IBM SmartCloud Docs deliver options designed to help achieve productivity and collaboration in the cloud.
SmartCloud Notes is designed to help businesses benefit from cloud to flexibly scale their email needs as well as help reduce costs associated with managing on-premises infrastructure. New capabilities added provide administrators with more configuration options and improve the end user experience.
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|Planned availability date|
August 27, 2013: Electronic availability
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IBM SmartCloud for Social Business provides an intuitive set of cloud-delivered online technologies for businesses that combines social networking and online collaboration, messaging, and web conference tools. With IBM SmartCloud for Social Business, companies benefit from essential and effective collaboration tools that help simplify and improve daily business interactions between customers, partners, and colleagues. The power of IBM SmartCloud for Social Business is that it is designed to give companies the ability to collaborate and work with others inside and outside the firewall.
IBM SmartCloud Engage and Connections enhancements
IBM SmartCloud Engage and Connections provides file storage and sharing, instant messaging, and business social networking capabilities designed to help find and collaborate with business contacts, help enhance activities for task management, and share knowledge in communities. IBM SmartCloud Engage also enables users to participate in on-demand web meetings.
New capabilities include:
IBM SmartCloud Notes enhancements
IBM SmartCloud Notes is available via a web browser or an IBM Notes client in the IBM SmartCloud for Social Business cloud. SmartCloud Notes is designed to help businesses benefit from cloud to flexibly scale their email needs as well as help reduce costs associated with managing on-premises infrastructure.
IBM SmartCloud Notes builds on the foundation and success of IBM SmartCloud for Social Business by adding:
IBM SmartCloud Notes contains user interface improvements in the browser for both administrators and end users. Administration improvements are in areas such as user provisioning, options for spam delivery and settings to enable a new and different address picker for end users.
Browser users experience a new and improved user interface based on the recently released IBM Notes and Domino® 9.0 on-premises software. You also get optional support for a customized browser mail experience (requires an IBM services engagement to analyze and approve customer updates to the Domino Extension Forms File).
End users who change their browser password will now see that synchronize with the service for use with their IBM Notes client.
With an emphasis on building a strong and competitive offering for either hybrid or fully hosted configurations, SmartCloud Notes allows businesses to easily tap the benefits of cloud-based messaging and collaboration while reducing the cost and complexity of managing an on-premises infrastructure.
Note: In Japan, the product and sub-product names are: IBM SmarterCloud for Social Business, IBM SmarterCloud Engage, IBM SmarterCloud Connections, IBM SmarterCloud Notes , IBM SmarterCloud iNotes® , IBM SmarterCloud Meetings, IBM SmarterCloud Events, and IBM Audio Conferencing Services for SmarterCloud Meetings.
Accessibility by people with disabilities
A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM website
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Program VRM Program name number 5725-F82 1.0.0 IBM SmartCloud Social Business
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Product information is available via the Offering Information website
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No publications are shipped with this product.
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Licensed function title Product group Product category IBM SmartCloud Docs SmartCloud SmartCloud Social Connections Business
Program name PID Charge unit number description IBM SmartCloud Docs 5725-F82 Per Authorized User
Charge metrics definitions
Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User accessing the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User an may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.
Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.
IBM SmartCloud Social Business
Part description Part number IBM SmartCloud Docs SmartCloud Social Busine Per D0QBKLL Authorized User Monthly Subscription w/ Spt . SmartCloud Social Busine Per D0QBMLL Authorized User Overage . SmartCloud Social Busine Per D0QBLLL Authorized User Partial Month Charge .
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|Terms and conditions|
The terms and conditions for IBM Smart Cloud Notes as previously announced in Software Announcement 212-269, dated August 14, 2012 are unchanged.
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|IBM Electronic Services|
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Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent . In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to
The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.
Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.
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More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.
Customized support: Using the IBM ID entered during activation, customers can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at
My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.
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The charges are unchanged by this announcement.
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Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.
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