IBM Business Process Manager V8.5.5 adds case handling and enhanced mobile UIs and IBM Business Monitor V8.5.5 provides more powerful analytics
IBM United States Software Announcement 214-141April 25, 2014
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| At a glance |
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IBM® Business Process Manager
IBM Business Process Manager (IBM BPM) V8.5.5 is an update to the IBM comprehensive and consumable BPM platform that provides visibility and management of your business processes.
New features built into IBM BPM V8.5.5 Advanced include:
- Basic case-management capabilities that enable knowledge workers to drive business outcomes by using a combination of structured workflows, ad-hoc tasks, and document processing.
- A new Case Designer that extends the unified design experience, that is built upon the centralized IBM Process Center repository to simplify the development and deployment of process and basic case applications.
- Embedded content repository that is restricted to support the basic case management documents and folders. The restricted use content repository can be extended to support unlimited content management use cases with IBM Enterprise Content Management (ECM).
- Expanded Process Portal to allow knowledge workers to easily interact with cases, folders, and documents.
The basic case management feature is enabled by ordering a separate license. Refer to the Ordering information section.
New features available in all editions of IBM BPM V8.5.5 include:
- New design capabilities for creating responsive user interfaces that can be designed once and run on any device form factor (phone, tablet, or desktop), to support mobile-ready process applications.
IBM Business Monitor
IBM Business Monitor V8.5.5 is an update to the IBM BPM comprehensive, operational, intelligence solution that offers visibility into real-time, end-to-end business operations, transactions, and processes to help optimize processes and increase efficiency.
Business Monitor V8.5.5 includes:
- Simplified, event infrastructure that is optimized for performance
- Support for the IBM BPM V8.5.5 operating environment
- Powerful, new visualizations of data that are based on Cognos® BI V10.2.1
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
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| Overview |
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IBM Business Process Manager V8.5.5
IBM Business Process Manager (IBM BPM) V8.5.5 is a comprehensive platform that offers enhanced visibility and management of your business processes. It includes tooling and runtime for process design and execution, along with capabilities for monitoring and optimizing work executed within the platform. It is specifically designed to enable process owners and business users to engage directly in the improvement of their business processes. This collaboration between business and IT enables superior time to value and improved user productivity as compared to traditional methods of development.
A highly integrated environment that scales smoothly and easily from initial project to enterprise-wide program, IBM BPM V8.5.5 is designed for easy deployment and ready to use immediately or as an easily customizable configuration.
IBM BPM V8.5.5 offers basic case management as a built-in feature of IBM BPM Advanced. IBM BPM Advanced V8.5.5 embeds basic case management capabilities that are derived from IBM Case Manager technology. These capabilities allow you to exploit your existing IBM BPM investments and skills, and simplify the implementation and management of process-oriented solutions that require basic case handling. IBM BPM Advanced continues to support other process-oriented work patterns, including straight-through processing and user-oriented workflow. The basic case management feature is enabled by ordering a separate license. Refer to the Ordering information section.
IBM BPM Advanced V8.5.5 includes an embedded content repository that is restricted to support the basic case management documents and folders. The restricted use content repository can be extended to support unlimited content management use cases with IBM ECM.
Also in IBM BPM V8.5.5, mobile-optimized UIs can now be created with new WYSIWYG tooling that enables the design of responsive Process Coaches. These coach UIs are targeted for multiple mobile device form factors: small (phone), medium (tablet) and large (desktop). User interactions on mobile devices can also be optimized by taking advantage of new client-side services that are downloaded and cached on the device.
Business Monitor V8.5.5
Business Monitor V8.5.5 delivers comprehensive, operational intelligence capabilities that offer business users and managers visibility into real-time, end-to-end business operations, transactions, and processes to help increase revenue, lower costs, and improve service. The monitoring capabilities of Business Monitor, which complement those of IBM BPM, enhance the ability to have visibility into key business transactions that execute in multiple systems across the enterprise.
Business Monitor provides customizable dashboards that calculate and display key performance indicators (KPIs) and metrics that are derived from business transactions, processes, business activity data, and business events. Business users can view dashboards through lightweight web interfaces, mobile devices, and corporate portals, and they can drill into specific transaction and process instances.
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| Key prerequisites |
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IBM BPM V8.5.5 and IBM Business Monitor V8.5.5 require a:
- Workstation with a supported operating system
- Supported database server
- Supported web browser
For details, refer to the Hardware requirements and Software requirements sections.
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| Planned availability date |
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- June 13, 2014: Electronic distribution for US English and national languages
- July 11, 2014: Media packs for US English and national languages
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| Description |
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IBM BPM V8.5.5
IBM BPM V8.5.5 offers basic case management as a built-in feature of IBM BPM Advanced. IBM BPM Advanced V8.5.5 embeds basic case management capabilities that are derived from IBM Case Manager technology. These capabilities allow you to exploit your existing IBM BPM investments and skills, and simplify the implementation and management of process-oriented solutions that require basic case handling. IBM BPM Advanced continues to support other process-oriented work patterns including straight-through processing and user-oriented workflow. The basic case management feature is enabled by ordering a separate license. Refer to the Ordering information section.
IBM BPM Advanced v8.5.5 includes an embedded content repository that is restricted to support the basic case management documents and folders. The restricted use content repository can be extended to support unlimited content management use cases with IBM ECM. (For full use of content and case management capabilities, including content-centric workflow, IBM recommends IBM Case Manager. Case Manager provides comprehensive case and content management capabilities to deliver solutions that identify the right information, present it in the right context, and engage people with the right information to drive business outcomes.)
Note: If you are interested in licensing full IBM ECM capabilities for use with IBM BPM, or if you are interested in licensing IBM BPM for use with IBM Case Manager, contact your IBM representative or IBM Business Partner for special ordering information.
Also in IBM BPM V8.5.5, mobile-optimized UIs can now be created with new WYSIWYG tooling that enables the design of responsive Process Coaches. These coach UIs are targeted for multiple mobile device form factors: small (phone), medium (tablet) and large (desktop). User interactions on mobile devices can also be optimized by taking advantage of new client-side services that are downloaded and cached on the device.
Programs packaged with IBM BPM V8.5.5
- WebSphere® Application Server Network Deployment V8.5.5
IBM BPM V8.5.5 runs on WebSphere Application Server Network Deployment V8.5.5, which enables near-continuous availability, advanced management, and automated performance optimization. IBM BPM inherits these capabilities and delivers a high-availability and highly scalable environment for your process applications.
- IBM DB2® Workgroup Server Edition
DB2 Workgroup Server Edition offers increased, data-protection capabilities, scalability, and performance for all its database-intensive operations, which, based on DB2 technology, are designed to manage data more effectively and efficiently. Greater availability is delivered through enhancements such as online automated database reorganization. In addition, the increased scalability and the ability to take advantage of the latest in server technology helps deliver increased performance of backup and recovery processes.
Note: DB2 Express® Edition is included as a default database server in all IBM BPM V8.5.5 editions. DB2 Workgroup Server Edition is also packaged with IBM BPM Standard V8.5.5 and IBM BPM Advanced V8.5.5 for optional use. - IBM Worklight® Enterprise Edition for Non-production Environment
Worklight enables you to develop rich, cross-platform applications that can access the full capabilities of a wide range of mobile devices. Worklight can help reduce time to market, cost, and complexity of development, while enabling an optimized customer and employee-user experience across multiple environments.
Note: Worklight Enterprise Edition for Non-production Environment is packaged with IBM BPM Standard V8.5.5 and IBM BPM Advanced V8.5.5 for optional use.
Business Monitor V8.5.5
Business Monitor V8.0 introduced key new features that included the ability to automatically generate dashboards for any monitor model and greatly simplifying the authoring experience for defining end-to-end monitoring where event sources span systems and products.
Business Monitor V8.5.5 is an update to Version 8.0.1 and helps you:
- Enable operational environment currency. Business Monitor V8.5.5 utilizes more current versions of supporting products. It includes:
- Support for DB2 Enterprise Server Edition V10.5, DB2 Workgroup Server Edition V10.5, and DB2 Express Edition V10.5
- Support for Cognos Business Intelligence V10.2.1
- Support for WebSphere Application Server V8.5.5
- Simplified event infrastructure that is optimized for performance.
Business Monitor V8.5.5 offers improved event handling performance with the Dynamic Event Framework (DEF), an alternative to the Common Event Infrastructure (CEI). While the CEI framework remains available and supported, the DEF handled events more efficiently resulting in better performance.
- Access powerful new visualizations of data.
Based on Cognos Business Intelligence V10.2.1, the Monitor user has access to new and innovative chart types as well as more interactive versions of existing charts. IBM Rapidly Adaptive Visualization Engine (RAVE) visualizations enhance the Cognos Active Report consumption experience across consumption environments that include mobile devices. Report authors benefit from an improved authoring experience when RAVE visualizations are used. Enhanced flexibility provides the opportunity to customize charts to meet business-specific needs.
- Deliver faster time to value with simplified installation and configuration.
Business Monitor V8.5.5 provides function that helps improve and simplify installation.
In addition, Business Monitor V8.5.5 (and earlier versions) helps you:
- Discover and monitor SAP processes. Mine SAP business events to discover actual processes and act in real time to business challenges:
- View SAP transaction sequences as processes without process orchestration.
- Simply turn on the SAP Business Events as needed and it is completely non-intrusive to SAP.
- Understand and document the actual SAP processes that are being used to prepare for process innovation, detect business challenges as they happen and address issues before they become problems.
- Enable insight where and when you need it. Business Monitor V8.5.5 supports the new Cognos Mobile application for iPad to view Business Monitor reports from iPad mobile devices.
IBM BPM V8.5.5 and Business Monitor V8.5.5 include and run on WebSphere Application Server Network Deployment V8. WebSphere Application Server Network Deployment V8 provides near-continuous availability, advanced management, and automated performance optimization for its applications. IBM BPM inherits these capabilities and provides a high availability and highly scalable environment for your process applications.
IBM BPM V8.5.5 and IBM Business Monitor V8.5.5 also include DB2 Workgroup Server Edition. DB2 Workgroup Server Edition offers increased data protection capabilities, scalability, and performance for all its database-intensive operations, which, based on DB2 technology, are designed to manage data more effectively and efficiently. Greater availability is delivered through enhancements such as online, automated database reorganization. In addition, the increased scalability and the ability to take advantage of the latest in server technology helps deliver increased performance of backup and recovery processes.
Accessibility by people with disabilities
Features of the products that support use by people with disabilities include:
- Using assistive technologies such as screen readers and screen magnifier software
- Customizing display attributes such as color, contrast, and font size
- Operating the system by using only the keyboard
A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM website
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| Reference information |
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For additional information on IBM BPM V8.5, refer to Software Announcement 213-023, dated April 23, 2013.
For additional information on IBM BPM V8.0.1 and Business Monitor V8.0.1, refer to Software Announcement 212-394, dated October 02, 2012.
For more information on IBM Case Manager V5.2, refer to Software Announcement 213-322, dated September 10, 2013.
For additional information on Cognos Business Intelligence V10.2.1, refer to Software Announcement 213-262, dated June 11, 2013.
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| Availability of national languages |
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IBM BPM V8.5.5
Availability
Description Language date
IBM Business Process Multilingual June 13, 2014
Manager V8.5.5 (Chinese - Simplified,
(electronic download) Chinese - Traditional,
Czech, English - US,
French, German,
Hungarian, Italian,
Japanese, Korean,
Polish,
Portuguese-Brazilian,
Romanian, Russian,
Spanish)
Availability
Description Language date
IBM Business Process Multilingual July 11, 2014
Manager V8.5.5 (Chinese - Simplified,
(media pack) Chinese - Traditional,
Czech, English - US,
French, German,
Hungarian, Italian,
Japanese, Korean,
Polish,
Portuguese-Brazilian,
Romanian, Russian,
Spanish)
On June 13, 2014, the online version of the IBM BPM V8.5.5 information center will be available at
Business Monitor V8.5.5
Availability
Description Language date
IBM Business Multilingual June 13, 2014
Monitor V8.5.5 (Arabic,
(electronic download) Chinese - Simplified,
Chinese - Traditional,
Czech, Danish,
English - US, Finnish,
French, German,
Greek, Hebrew,
Hungarian, Italian,
Japanese, Korean,
Norwegian, Polish,
Portuguese-Brazilian,
Romanian, Russian,
Spanish, Swedish,
Turkish)
IBM Business Multilingual July 11, 2014
Monitor V8.5.5 (Arabic,
(media pack) Chinese - Simplified,
Chinese - Traditional,
Czech, Danish,
English - US, Finnish,
French, German,
Greek, Hebrew,
Hungarian, Italian,
Japanese, Korean,
Norwegian, Polish,
Portuguese-Brazilian,
Romanian, Russian,
Spanish, Swedish,
Turkish)
On June 13, 2014, the online version of the IBM Business Monitor V8.5.5 information center will be available at
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| Program number |
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Program Program number VRM name 5725-C94 8.5.5 IBM Business Process Manager Advanced 5725-C95 8.5.5 IBM Business Process Manager Standard 5725-C96 8.5.5 IBM Business Process Manager Express 5725-C97 8.5.5 IBM Business Process Manager Tools and Add-ons 5724-M24 8.5.5 IBM Business Monitor
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| Education support |
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Education is a key component to ensuring software success. IBM creates a comprehensive portfolio of education material to help clients successfully deploy IBM software products to their maximum potential. The IBM education team is committed to providing the highest quality education content available to help your organization prosper in today's competitive marketplace.
The IBM education team works closely with IBM product developers and IBM services organizations to ensure that the courses we offer provide the most current technical and product information. Our courses place an emphasis on the advanced knowledge and insight that only these sources can provide. We draw from a deep pool of IBM technical experience in the development of our courses, and pass that knowledge on to our students. Our courses emphasize hands on labs to develop comprehensive skills in using the product to solve business problems. The education offerings from IBM Training span the spectrum of skill needs, from introductory product overviews to advanced programming and product administration courses.
Role-based, training paths can be found at
The delivery of IBM education is provided by IBM Global Training Partners.
For more information about available education offerings, search on the product name at
For building skills for a smarter planet, visit
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| Offering Information |
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Product information is available via the Offering Information website
Also, visit the Passport Advantage® website
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| Publications |
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IBM BPM and Business Monitor documentation is available in IBM Knowledge Center, which can be viewed from a web browser with Internet access. Local documentation can be downloaded from the IBM BPM Library page at
On June 13, 2014, the IBM BPM and Business Monitor documentation will be available in IBM Knowledge Center at
Portions of the documentation for IBM BPM and Business Monitor may be translated and available within 30 days of product availability.
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| Technical information |
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Specified operating environment
Hardware requirements
For details, refer to the Software requirements section.
Software requirements
IBM BPM V8.5.5
IBM BPM Advanced and Standard
- Operating systems for IBM Process Server and IBM Process Center
- AIX® V6.1 TL4 and V7.1 (POWER®)
- SUSE Linux™ Enterprise Server (SLES) 10 SP3, SLES 11 SP1 (x86-64 and System z®), SLES 11 SP2 (POWER)
- RedHat Enterprise Linux Server (RHEL) 5 update 6, and RHEL 6 (x86-64, POWER, and System z)
- Solaris 10, 11 (SPARC64)
- Microsoft™ Windows™ Server 2008 (deprecated) and Server 2008 R2, Server 2012 (x86-64)
- Microsoft Windows 7, 8 for application design, development, and testing use, not for production (x86-64)
- Database servers
- DB2 Enterprise Server Edition V9.7 FP4, V10.1 FP1, and V10.5
- DB2 Express Edition V9.7 FP4 V10.1 FP1, and V10.5
- DB2 for z/OS®, V9.1, and V10.1
- DB2 Workgroup Server Edition V10.5
- DB2 pureScale® Feature V9.8 FP4, V10.1, and V10.5
- Oracle Database 11g R1 (11.1.0.7) and 11g R2 (11.2.0.2) Enterprise and Standard Editions
- Oracle Database RAC and Data Guard 11g R1 (11.1.0.7) and 11g R2 (11.2.0.2)
- Microsoft SQL Server Enterprise Edition 2008 (deprecated), 2008 R2, and 2012
- Browsers (server and desktop)
- Microsoft Internet Explorer 8 (deprecated), 9, and 10
- Mozilla Firefox 17 and later versions
- Mozilla Firefox ESR 17 and later versions
- Google Chrome 20 and later versions
- Apple Safari 6 on Mac OS X and later
- Browsers (mobile)
- Apple Safari on iPad with iOS 6.1 and later
Visit the following websites for a current list of hardware and software requirements
- IBM BPM Advanced
- IBM BPM Standard
IBM BPM Express
- Operating systems for IBM Process Server and IBM Process Center
- SLES 10 SP3 and SLES 11 SP1 (x86-64)
- RHEL 5 update 6 and RHEL 6 (x86-64)
- Microsoft Windows Server 2008 (deprecated), Server 2008 R2, and Server 2012 (x86-64)
- Microsoft Windows 7 and 8 for application design, development, and testing use, not for production (x86-64)
- Database servers
- DB2 Enterprise Server Edition V9.7 FP4, V10.1 FP1, and V10.5
- DB2 Express Edition V9.7 FP4, V10.1 FP1, and V10.5
- DB2 Workgroup Server Edition V10.5
- Oracle Database 11g R1 (11.1.0.7) and 11g R2 (11.2.0.2) Enterprise and Standard Editions
- Microsoft SQL Server Enterprise Edition 2008 (deprecated), 2008 R2, and 2012
- Browsers (server and desktop)
- Microsoft Internet Explorer 8 (deprecated), 9, and 10
- Mozilla Firefox 17 and later versions
- Mozilla Firefox ESR 17 and later versions
- Google Chrome 20 and later versions
- Apple Safari 6 on Mac OS X and later
- Browsers (mobile)
- Apple Safari on iPad with iOS 6.1 and later
Visit the following website for a current list of hardware and software requirements
IBM Process Designer
- Operating systems
- Microsoft Windows 7 and 8 (x86-32 and x86-64 (toleration))
- Microsoft Windows Server 2008 (deprecated), Server 2008 R2, and Server 2012 (x86-32 and x86-64 (toleration))
- Browsers
- Microsoft Internet Explorer 8 (deprecated), 9, and 10
- Mozilla Firefox 17 and later versions
- Mozilla Firefox ESR 17 and later versions
- Google Chrome 20 and later versions
Visit the following website for a current list of hardware and software requirements
IBM Integration Designer
- Operating systems
- SLES 10 SP3 and SLES 11 SP1 (x86-64)
- RHEL 5 update 6 and RHEL 6 (x86-64)
- Microsoft Windows 7 and 8 (x86-64)
- Microsoft Windows Server 2008 (deprecated), Server 2008 R2, and Server 2012 (x86-64)
- Database servers
- DB2 Express Edition V9.7 FP4, V10.1 FP1, and V10.5
- Browsers
- Microsoft Internet Explorer 8 (deprecated), 9, and 10
- Mozilla Firefox 17 and later versions
- Mozilla Firefox ESR 17 and later versions
- Google Chrome 20 and later versions
Visit the following website for a current list of hardware and software requirements
IBM BPM Tools and Add-ons
Visit the following website for a current list of hardware and software requirements
Business Monitor
- Operating systems
- AIX V6.1 TL4 and V7.1 (POWER)
- SLES 10 SP3, SLES 11 SP1 (x86-64 and System z), and SLES 11 SP2 (POWER)
- RHEL 5 update 6 and RHEL 6 (x86-64, POWER, and System z)
- Solaris 10 and 11 (SPARC64)
- Microsoft Windows Server 2008 (deprecated), Server 2008 R2, and Server 2012 (x86-64)
- Microsoft Windows 7 and 8 for application design, development, and testing use, not for production (x86-64)
- Database servers
- DB2 Enterprise Server Edition V9.7 FP4, V10.1 FP1, and V10.5
- DB2 Express Edition V9.7 FP4, V10.1 FP1, and V10.5
- DB2 for z/OS, V9.1, and V10.1
- DB2 Workgroup Server Edition V10.5
- DB2 pureScale Feature V9.8 FP4, V10.1, and V10.5
- Oracle Database 11g R1 (11.1.0.7) and 11g R2 (11.2.0.2) Enterprise and Standard Editions
- Oracle Database RAC and Data Guard 11g R1 (11.1.0.7) and 11g R2 (11.2.0.2)
- Microsoft SQL Server Enterprise Edition 2008 (deprecated), 2008 R2, and 2012
- Browsers
- Microsoft Internet Explorer 8 (deprecated), 9, and 10
- Mozilla Firefox 17 and later versions
- Mozilla Firefox ESR 17 and later versions
- Google Chrome 20 and later versions
- Apple Safari 6 on Mac and later
- Apple Safari on iPad with iOS 6.1 and later versions
Visit the following website for a current list of hardware and software requirements for Business Monitor
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Companion products
IBM products enabled for event monitoring
Business Monitor can be used to monitor any package of information flowing from an application or system that is formatted using XML or JMS.
The following products are enabled to emit events specifically for Business Monitor:
- IBM BPM V7.5, or later
- WebSphere Process Server V7.0, or later
- Operational Decision Management V7.5, or later
- WebSphere Enterprise Service Bus V7.0, or later
- WebSphere Message Broker V7.0, or later
- WebSphere ILOG® JRules BRMS V7.1 with Support Pac LB01
- WebSphere MQ Workflow V3.6 with Service Pack 6, or later
- WebSphere MQ File Transfer Edition V7.0.3, or later
- WebSphere Adapters V6.2, or later
- WebSphere Business Events V7.0, or later
- WebSphere Sensor Events V7.0, or later
- WebSphere DataPower® XI50 or XI50B
- Sterling Control Center 5.3, or later
- CICS® Transaction Server for z/OS, V4.1, or later
- IMS™ V11, or later
- FileNet® Business Process Manager V5.0, or later
IBM Electronic Support
The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge. Read about the Electronic Support portfolio of tools
Access the IBM Support Portal
Access the online Service Request tool
Planning information
Direct customer support
Direct customer support is provided by IBM Operational Support Services - SoftwareXcel. This fee service enhances your productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services - SoftwareXcel helps answer questions pertaining to usage and suspected software defects for eligible products.
Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).
For technical support or assistance, contact your IBM representative, IBM Business Partner, or visit
Packaging
IBM BPM is distributed via electronic download and a set of physical media packs consisting of multiple DVDs and CD-ROMs.
Business Monitor is distributed via electronic download and a single physical media pack consisting of multiple DVDs and CD-ROMs.
Security, auditability, and control
IBM BPM and Business Monitor use the security and auditability features of the host hardware or software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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| Software Services |
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can utilize the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
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| Ordering information |
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.
For more information about IBM Software Value Plus, visit
To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit
IBM Business Process Manager V8.5.5
Product group: Application Integration Middleware
Product category: Application Connectivity
Product
Identifier
Description
(PID)
IBM Business Process Manager Advanced 5725-C94
IBM Business Process Manager Standard 5725-C95
IBM Business Process Manager Express 5725-C96
IBM Business Process Manager Tools and Add-ons 5725-C97
IBM Business Monitor V8.5.5
Product group: Application Integration Middleware
Product category: Application Connectivity
Product
Identifier
Description
(PID)
IBM Business Monitor 5724-M24
Passport Advantage
IBM BPM V8.5.5
IBM Business Process Manager Advanced
Part
Program name/Description number
IBM Process Server Advanced (5725-C94)
Lic + SW S&S 12 Mo per Processor Value Unit D0ILWLL
Annual SW S&S Rnwl per PVU E0BR0LL
SW S&S Reinstate 12 Mo per PVU D0ILXLL
IBM Process Server Advanced - Basic Case
Management Feature (5725-C94)
Lic + SW S&S 12 Mo per Processor Value Unit D15B9LL
Annual SW S&S Rnwl per PVU E0JPHLL
SW S&S Reinstate 12 Mo per PVU D15BALL
IBM Process Center Advanced (5725-C94)
Lic + SW S&S 12 Mo per PVU D0ILDLL
Annual SW S&S Rnwl per PVU E0BQTLL
SW S&S Reinstate 12 Mo per PVU D0ILELL
IBM Process Center Advanced - Basic Case
Management Feature (5725-C94)
Lic + SW S&S 12 Mo per Processor Value Unit D15BHLL
Annual SW S&S Rnwl per PVU E0JPJLL
SW S&S Reinstate 12 Mo per PVU D15BILL
IBM Process Designer (5725-C97)
Lic + SW S&S 12 Mo per Authorized User D0IMVLL
Annual SW S&S Rnwl per Authorized User E0BRFLL
SW S&S Reinstate 12 Mo per Authorized User D0IMWLL
IBM Integration Designer (5725-C97)
Lic + SW S&S 12 Mo per Authorized User D0INXLL
Annual SW S&S Rnwl per Authorized User E0BRLLL
SW S&S Reinstate 12 Mo per Authorized User D0INYLL
IBM Business Process Manager Standard
Part
Program name/Description number
IBM Process Server Standard (5725-C95)
Lic + SW S&S 12 Mo per PVU D0ILJLL
Annual SW S&S Rnwl per PVU E0BQVLL
SW S&S Reinstate 12 Mo per PVU D0ILKLL
IBM Process Center Standard (5725-C95)
Lic + SW S&S 12 Mo per PVU D0IM6LL
Annual SW S&S Rnwl per PVU E0BR4LL
SW S&S Reinstate 12 Mo per PVU D0IM7LL
IBM Process Designer (5725-C97)
Lic + SW S&S 12 Mo per Authorized User D0IMVLL
Annual SW S&S Rnwl per Authorized User E0BRFLL
SW S&S Reinstate 12 Mo per Authorized User D0IMWLL
IBM Business Process Manager Express
Part
Program name/Description number
IBM Process Server Express (5725-C96)
Lic + SW S&S 12 Mo per PVU D0ILSLL
Annual SW S&S Rnwl per PVU E0BQYLL
SW S&S Reinstate 12 Mo per PVU D0ILTLL
IBM Process Center Express (5725-C96)
Lic + SW S&S 12 Mo per PVU D0IM2LL
Annual SW S&S Rnwl per PVU E0BR2LL
SW S&S Reinstate 12 Mo per PVU D0IM3LL
IBM Process Designer (5725-C97)
Lic + SW S&S 12 Mo per Authorized User D0IMVLL
Annual SW S&S Rnwl per Authorized User E0BRFLL
SW S&S Reinstate 12 Mo per Authorized User D0IMWLL
Process Server is offered with unrestricted licenses and "for non-production use" licenses. Unrestricted licenses can be used in both production and non-production environments, as needed. Non-production licenses are restricted for use in development, test and staging environments only. In order to remove non-production usage restrictions on Process Server, it is possible to trade up from non-production licenses to unrestricted licenses.
Part
Program name/Description number
IBM Process Server Advanced for Non-Production use (5725-C94)
Lic + SW S&S 12 Mo per PVU D0P66LL
Annual SW S&S Rnwl per PVU E0DLULL
SW S&S Reinstate 12 Mo per PVU D0P67LL
IBM Process Server Advanced for Non-Production use -
Basic Case Management Feature (5725-C94)
Lic + SW S&S 12 Mo per Processor Value Unit D15BNLL
Annual SW S&S Rnwl per PVU E0JPLLL
SW S&S Reinstate 12 Mo per PVU D15BPLL
IBM Process Server Standard for Non-Production use (5725-C95)
Lic + SW S&S 12 Mo per PVU D0P6ELL
Annual SW S&S Rnwl per PVU E0DLXLL
SW S&S Reinstate 12 Mo per PVU D0P6FLL
IBM Process Server Express for Non-Production use (5725-C96)
Lic + SW S&S 12 Mo per PVU D0P6PLL
Annual SW S&S Rnwl per PVU E0DM1LL
SW S&S Reinstate 12 Mo per PVU D0P6QLL
IBM Business Monitor V8.5.5 (5724-M24)
New part numbers have been added to support the Non-Production environment for Business Monitor.
Part
Program name/Description number
IBM Business Monitor
Lic + SW S&S 12 Mo per PVU D56KQLL
Annual SW S&S Rnwl per PVU E029TLL
SW S&S Reinstate 12 Mo per PVU D56KULL
IBM Business Monitor for Non-Production Environment
Lic + SW S&S 12 Mo per PVU D151SLL
Annual SW S&S Rnwl per PVU E0JLILL
SW S&S Reinstate 12 Mo per PVU D151TLL
IBM Business Monitor for Non-Production Environment
for Linux on System z
Lic + SW S&S 12 Mo per PVU D151ULL
Annual SW S&S Rnwl per PVU E0JLJLL
SW S&S Reinstate 12 Mo per PVU D151VLL
Passport Advantage trade-up
IBM BPM V8.5.5
You must have previously acquired licenses for the following precursor products to be eligible to acquire equivalent licenses of the trade-up products.
IBM BPM
IBM Process Server is offered with unrestricted licenses and for non-production use licenses. Unrestricted licenses can be used in both production and non-production environments, as needed. Non-production licenses are restricted for use in development, test, and staging environments only. In order to remove non-production usage restrictions on Process Server, you may to trade up from non-production licenses to unrestricted licenses.
Trade-up
Precursor product Trade-up product part number
IBM Process Server IBM Process Server D0PZHLL
Express for Standard for
Non-Production Environment Non-Production Environment
License and S&S 12 Mo License and S&S 12 mo
Per PVU Per PVU
IBM Process Server IBM Process Server D0PZILL
Express Standard
for Non-Production for Non-Production
System z Environment Linux on System z
License and S&S 12 Mo License and S&S 12 mo
Per PVU Per PVU
IBM Process Server IBM Process Server D0PZ9LL
Standard for Advanced for
Non-Production Environment Non-Production Environment
License and S&S 12 Mo License and S&S 12 mo
Per PVU Per PVU
IBM Process Server Advanced IBM Process Server Advanced D0P6BLL
for Non-Production use Linux for System z
Linux for System z License and S&S 12 mo
License and S&S 12 Mo Per PVU
Per PVU
IBM Process Server IBM Process Server D0PZALL
Standard Advanced
for Non-Production for Non-Production
for Linux on System z for Linux on System z
License and S&S 12 Mo License and S&S 12 mo
Per PVU Per PVU
Trade-up
Precursor product Trade-up product part number
IBM Process Server Advanced IBM Process Server Advanced D0P68LL
for Non-Production use License and SW S&S 12 Mo
License and SW S&S 12 Mo per PVU
per PVU
IBM Process Server Standard IBM Process Server Standard D0P6GLL
for Non-Production use License and SW S&S 12 Mo
License and SW S&S 12 Mo per PVU
per PVU
IBM Process Server Express IBM Process Server Express D0P6RLL
for Non-Production use License and SW S&S 12 Mo
License and SW S&S 12 Mo per PVU
per PVU
IBM Process Server Standard IBM Process Server Standard D0P6LLL
for Non-Production use License and SW S&S 12 Mo
Linux for System z per PVU
License and SW S&S 12 Mo
per PVU
IBM Process Server Express IBM Process Server Express D0P6WLL
for Non-Production use For System z environment
in System z environment License and SW S&S 12 Mo
License and SW S&S 12 Mo per PVU
per PVU
Trade-up
Precursor product Trade-up product part number
IBM Process Server Express IBM Process Server Standard D0ILLLL
License and SW S&S 12 Mo License and SW S&S 12 Mo
per PVU per PVU
IBM Process Center Express IBM Process Center Standard D0IM8LL
License and SW S&S 12 Mo License and SW S&S 12 Mo
per PVU per PVU
IBM Process Server Standard IBM Process Server Advanced D0ILYLL
License + SW S&S 12 Mo License + SW S&S 12 Mo
Per PVU Per PVU
IBM Process Center Standard IBM Process Center Advanced D0ILFLL
License + SW S&S 12 Mo License + SW S&S 12 Mo
Per PVU Per PVU
IBM Process Server Express IBM Process Server Standard D0ILRLL
for System z for Linux on System z
License + SW S&S 12 Mo License + SW S&S 12 Mo
Per PVU Per PVU
IBM Process Center Express IBM Process Center Standard D0IMQLL
for System z for Linux on System z
License + SW S&S 12 Mo License + SW S&S 12 Mo
Per PVU Per PVU
IBM Process Server Standard IBM Process Server Advanced D0IM1LL
for Linux on System z for Linux on System z
License + SW S&S 12 Mo License + SW S&S 12 Mo
Per PVU Per PVU
IBM Process Center Standard IBM Process Center Advanced D0ILILL
for Linux on System z for Linux on System z
License + SW S&S 12 Mo License + SW S&S 12 Mo
Per PVU Per PVU
IBM Business Monitor V8.5.5
Trade-up
Precursor product Trade-up product part number
IBM Business Monitor for IBM Business Monitor for D151XLL
Non-Production Environment License and SW S&S 12 Mo
License and SW S&S 12 Mo per PVU
per PVU
IBM Business Monitor for IBM Business Monitor for D151WLL
Non-Production Environment for Linux on System z
for Linux on System z License and SW S&S 12 Mo
License and SW S&S 12 Mo per PVU
per PVU
You must have previously acquired licenses for the following precursor products to be eligible to acquire equivalent licenses of the trade-up products.
Consult your IBM representative or IBM Business Partner if you have any questions.
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
IBM Business Process Manager V8.5.5
Media packs description Part number IBM Process Server Advanced V8.5.5 ML MPK BA186ML IBM BPM Advanced V8.5.5 ML MPK BA187ML IBM BPM Standard V8.5.5 ML MPK BA188ML IBM BPM Express V8.5.5 ML MPK BA189ML IBM Integration Designer V8.5.5 ML MP MPK BA18AML
IBM Business Monitor V8.5.5
Media packs description Part number IBM Business Monitor V8.5.5, ML MP AF0DFML
Cross-platform product for use on System z Integrated Facility for Linux (IFL) engines
Order the part numbers that follow when the product is intended to run on the Linux operating system on System z IFL engines. If the product is not intended to run on the Linux operating system on System z IFL engines, order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization on as the other set in this announcement.
IBM BPM V8.5.5
IBM Business Process Manager Advanced
Part
Program name/Description number
IBM Process Server Advanced
for Linux on System z (5725-C94)
Lic + SW S&S 12 Mo per PVU D0ILZLL
Annual SW S&S Rnwl per PVU E0BR1LL
SW S&S Reinstate 12 Mo per PVU D0IM0LL
IBM Process Server Advanced - Basic Case
Management Feature for Linux on System z (5725-C94)
Lic + SW S&S 12 Mo per Processor Value Unit D15BDLL
Annual SW S&S Rnwl per PVU E0JPILL
SW S&S Reinstate 12 Mo per PVU D15BELL
IBM Process Center Advanced
for Linux on System z (5725-C94)
Lic + SW S&S 12 Mo per PVU D0ILGLL
Annual SW S&S Rnwl per PVU E0BQULL
SW S&S Reinstate 12 Mo per PVU D0ILHLL
IBM Process Center Advanced - Basic Case
Management Feature for Linux on System z (5725-C94)
Lic + SW S&S 12 Mo per Processor Value Unit D15BKLL
Annual SW S&S Rnwl per PVU E0JPKLL
SW S&S Reinstate 12 Mo per PVU D15BLLL
IBM Process Designer for System z (5725-C97)
Lic + SW S&S 12 Mo per Authorized User D0IMXLL
Annual SW S&S Rnwl per Authorized User E0BRGLL
SW S&S Reinstate 12 Mo per Authorized User D0IMYLL
IBM Integration Designer for System z (5725-C97)
Lic + SW S&S 12 Mo per Authorized User D0INZLL
Annual SW S&S Rnwl per Authorized User E0BRMLL
SW S&S Reinstate 12 Mo per Authorized User D0IP0LL
IBM Business Process Manager Standard
Part
Program name/Description number
IBM Process Server Standard
for Linux on System z (5725-C95)
Lic + SW S&S 12 Mo per PVU D0ILPLL
Annual SW S&S Rnwl per PVU E0BQXLL
SW S&S Reinstate 12 Mo per PVU D0ILQLL
IBM Process Center Standard
for Linux on System z (5725-C95)
Lic + SW S&S 12 Mo per PVU D0IMNLL
Annual SW S&S Rnwl per PVU E0BRCLL
SW S&S Reinstate 12 Mo per PVU D0IMPLL
IBM Process Designer for System z (5725-C97)
Lic + SW S&S 12 Mo per Authorized User D0IMXLL
Annual SW S&S Rnwl per Authorized User E0BRGLL
SW S&S Reinstate 12 Mo per Authorized User D0IMYLL
IBM Business Process Manager Express
Part
Program name/Description number
IBM Process Server Express for System z (5725-C96)
Lic + SW S&S 12 Mo per PVU D0ILULL
Annual SW S&S Rnwl per PVU E0BQZLL
SW S&S Reinstate 12 Mo per PVU D0ILVLL
IBM Process Center Express for System z (5725-C96)
Lic + SW S&S 12 Mo per PVU D0IM4LL
Annual SW S&S Rnwl per PVU E0BR3LL
SW S&S Reinstate 12 Mo per PVU D0IM5LL
IBM Process Designer for System z (5725-C97)
Lic + SW S&S 12 Mo per Authorized User D0IMXLL
Annual SW S&S Rnwl per Authorized User E0BRGLL
SW S&S Reinstate 12 Mo per Authorized User D0IMYLL
Process Server is offered with unrestricted licenses and "for non-production use" licenses. Unrestricted licenses can be used in both production and non-production environments, as needed. Non-production licenses are restricted for use in development, test and staging environments only. In order to remove non-production usage restrictions on Process Server, it is possible to trade up from non-production licenses to unrestricted licenses.
Part
Program name/Description number
IBM Process Server Advanced for Non-Production use
for Linux on System z (5725-C94)
Lic + SW S&S 12 Mo per PVU D0P69LL
Annual SW S&S Rnwl per PVU E0DLVLL
SW S&S Reinstate 12 Mo per PVU D0P6ALL
IBM Process Server Advanced for Non-Production use -
Basic Case Management Feature for Linux on
System z (5725-C94)
Lic + SW S&S 12 Mo per Processor Value Unit D15BRLL
Annual SW S&S Rnwl per PVU E0JPMLL
SW S&S Reinstate 12 Mo per PVU D15BSLL
IBM Process Server Standard for Non-Production use
for Linux on System z (5725-C95)
Lic + SW S&S 12 Mo per PVU D0P6JLL
Annual SW S&S Rnwl per PVU E0DLZLL
SW S&S Reinstate 12 Mo per PVU D0P6KLL
IBM Process Server Express for Non-Production use
for System z (5725-C96)
Lic + SW S&S 12 Mo per PVU D0P6ULL
Annual SW S&S Rnwl per PVU E0DM3LL
SW S&S Reinstate 12 Mo per PVU D0P6VLL
IBM Business Monitor V8.5.5
Part
Program name/Description number
IBM Business Monitor for Linux on System z (5724-M24)
Lic + SW S&S 12 Mo per PVU D04MBLL
Annual SW S&S Rnwl per PVU E055LLL
SW S&S Reinstate 12 Mo per PVU D04MCLL
Cross-platform product for use on System z
Order the part numbers that follow when the product is used for either the development of code that will be deployed on System z servers or when the product will be communicating or transferring data between a distributed server and a System z server. Otherwise order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.
Part
Program name/Description number
IBM Business Monitor for System z
License + SW subscription and support 12 months D60QNLL
Annual SW subscription and support renewal 12 months E03NSLL
SW subscription and support reinstatement 12 months D60QPLL
Charge metric
Part number
Program name or PID number Charge metric
IBM Business Process Manager 5725-C94 Processor Value Unit
Advanced (PVU)
IBM Business Process Manager 5725-C95 Processor Value Unit
Standard (PVU)
IBM Business Process Manager 5725-C96 Processor Value Unit
Express (PVU)
IBM Business Process Manager 5725-C97 Authorized User
Tools and Add-ons Application Instance
IBM Business Monitor 5724-M24 Processor value unit
(PVU)
Authorized User
Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User given access to the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.
Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.
Processor Value Unit (PVU)
PVU is a unit of measure by which the program can be licensed. The number of PVU entitlements required is based on the processor technology (defined within the PVU table by processor value, brand, type, and model number at the website below) and the number of processors made available to the program. IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip. A dual-core processor chip, for example, has two processor cores. The PVU table can be found at
Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (refer to the web page below). If using full capacity licensing, licensee must obtain PVU entitlements sufficient to cover all activated processor cores* in the physical hardware environment made available to or managed by the program, except for those servers from which the program has been permanently removed. If using virtualization capacity licensing, licensee must obtain entitlements sufficient to cover all activated processor cores made available to or managed by the program, as defined according to the Virtualization Capacity License Counting Rules at
* An activated processor core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.
Notes :
- Some programs may require licenses for the program and what is being managed. In that case, the following applies. In addition to the entitlements required for the program directly, licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.
- Some programs may be licensed on a managed basis only. In that case, the following applies. Instead of the entitlements required for the program directly, licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.
- A few programs on an exception basis may be licensed on a referenced basis. In that case, the following applies. Rather than obtaining entitlements for the activated processor cores available to the program, licensee must obtain PVU entitlements for this program sufficient to cover the environment made available to the referenced program as if the program itself were executing everywhere the referenced program was executing, independent of the basis on which the referenced program is licensed.
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| Terms and conditions |
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
This product is only available via Passport Advantage.
Licensing
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
License Information number
IBM Business Process Manager V8.5.5
License ID Document Name
L-APIG-9EGF6V IBM Process Server Advanced V8.5.5
L-APIG-9J9BXP IBM Process Server Advanced - Basic Case
Management Feature V8.5.5
L-APIG-9EGF5T IBM Process Center Advanced V8.5.5
L-APIG-9J9BYN IBM Process Center Advanced - Basic Case
Management Feature V8.5.5
L-APIG-9EGE28 IBM Process Designer V8.5.5
(for use with IBM Business Process
Manager Advanced)
L-APIG-9EGFNS IBM Process Server Standard V8.5.5
L-APIG-9EGFLM IBM Process Center Standard V8.5.5
L-APIG-9EGFKH IBM Process Designer V8.5.5
(for use with IBM Business Process
Manager Standard)
L-APIG-9EGGK4 IBM Process Server Express V8.5.5
L-APIG-9EGGJF IBM Process Center Express V8.5.5
L-APIG-9EGGHN IBM Process Designer V8.5.5
(for use with IBM Business Process
Manager Express)
L-ECHN-9E5U6Y IBM Integration Designer V8.5.5
IBM Business Monitor V8.5.5
License ID Document Name L-DJEN-9G3HQ9 IBM Business Monitor V8.5.5
The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies
Yes
Limited warranty
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Other terms
Volume orders (IVO)
No
Passport Advantage applies
Yes, and through the Passport Advantage website at
Usage restriction
Yes
For additional information, refer to the License Information document that is available on the IBM Software License Agreement website
Software Subscription and Support applies
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
IBM Operational Support Services - SoftwareXcel
No
Other support
Passport Advantage
System i® Software Maintenance applies
No
Variable charges apply
No
Educational allowance available
Not applicable.
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| Statement of good security practices |
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.
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Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
Passport Advantage
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available at
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.
For more financing information, visit
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| Order now |
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
For IBM Business Partner: pwcs@us.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada
L3R 2Z1
Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
IBM Software Value Plus
These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.
Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, visit
For questions regarding Software Value Plus, visit
Trademarks
IMS is a trademark of IBM Corporation in the United States, other countries, or both.
IBM, Cognos, WebSphere, DB2, Express, Worklight, Passport Advantage, AIX, POWER, System z, z/OS, pureScale, ILOG, DataPower, CICS, FileNet, System i and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
