IBM MQ for z/OS, 9.2 enhancements boost performance, flexibility, security, and manageability of this enterprise messaging solution

IBM United States Software Announcement 220-240
July 21, 2020

Table of contents
OverviewOverviewProgram numberProgram number
Key requirementsKey requirementsTechnical informationTechnical information
Planned availability datePlanned availability dateOrdering informationOrdering information
DescriptionDescriptionTerms and conditionsTerms and conditions
Statement of directionStatement of directionOrder nowOrder now


Overview

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IBM® MQ messaging middleware software simplifies and accelerates the integration of diverse applications and business data across multiple platforms. It uses message queues to facilitate the exchanges of information and offers a single messaging solution for cloud, mobile, Internet of Things (IoT), and on-premises environments. By connecting virtually everything from a simple pair of applications to the most complex business environments, MQ helps organizations improve business responsiveness, control costs, reduce risk, and gain near real-time insight from mobile, IoT, and sensor data.

IBM MQ for z/OS®, 9.2 connects applications, systems, and services in on-premises and hybrid cloud environments. MQ for z/OS, 9.2 enhancements, which are detailed in the Description section, include:

  • IBM zHyperWrite support for MQ log files
  • IBM z/OS Connect Enterprise Edition enhancements
  • Extended data set encryption support
  • Flexible channel security configuration options
  • Message-driven bean (MDB) problem resolution
  • Extended administration through REST APIs and Web user interface (UI)
  • Browse and publish support for REST Messaging API
  • Full support for IBM MQ Internet Pass-Thru (MQIPT)

MQ for z/OS, 9.2 is a long-term support release (LTSR) with all the capabilities that were delivered in the following continuous delivery (CD) and LTSR releases:

  • IBM MQ for z/OS, 9.1.5 (CD release)
  • IBM MQ for z/OS, 9.1.4 (CD release)
  • IBM MQ for z/OS, 9.1.3 (CD release)
  • IBM MQ for z/OS, 9.1.2 (CD release)
  • IBM MQ for z/OS, 9.1.1 (CD release)
  • IBM MQ for z/OS, 9.1 (LTSR)

MQ for z/OS, 9.2.0 is also available as a CD release, simplifying migration from any of the 9.1 CD releases, and making it easier to stay on a CD release path.

For more information, see the IBM MQ FAQ for Long Term Support and Continuous Delivery releases website.



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Key requirements

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MQ for z/OS, 9.2 runs on any IBM Z® server that supports IBM z/OS V2.3, or later, with enough storage to meet the combined requirements of the programming prerequisites for MQ for z/OS, including access methods and application programs.



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Planned availability date

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September 11, 2020



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Description

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MQ for z/OS, 9.2 includes the following.

  • zHyperWrite support for MQ log files

    To provide resilience at the disk I/O level, synchronous replication technologies such as IBM Metro Mirror, also known as Peer-to-Peer Remote Copy (PPRC), are often used to write persistent data into primary and secondary storage hardware. This enables disaster recovery should the primary storage suffer an unrecoverable failure, sacrificing a degree of throughput and response time as a result of the synchronous replication overhead.

    zHyperWrite technology significantly reduces that overhead. This is achieved by issuing parallel primary and secondary write operations at the media-manager (IBM Data Facility Storage Management Subsystem) level, replacing the approach of issuing the primary and secondary write operations in series.

    For persistent messaging, MQ performance is highly dependent on log writes being as fast as possible, and zHyperWrite can provide a significant improvement to MQ log throughput and transactional response times.

  • z/OS Connect Enterprise Edition enhancements

    z/OS Connect Enterprise Edition provides a framework that enables z/OS-based programs to participate fully in the API economy for mobile and cloud applications, without the need to make application changes. z/OS Connect Enterprise Edition is designed to enable users to easily build RESTful APIs to unlock access to IBM Z subsystems and data. These APIs are invoked using HTTP, with a JavaScript Object Notation (JSON) payload, without requiring new systems to understand or be aware of the specific interfaces to the subsystems.

    IBM MQ service provider for z/OS Connect Enterprise Edition enables existing services connected through MQ to be accessed through a RESTful front end. Systems need not be knowledgeable about MQ to use the MQ service provider to send and receive messages from an MQ queue or topic and can utilize request-and-reply type semantics.

    The MQ Service Provider component is now integrated with z/OS Connect Enterprise Edition. This simplifies deployment because users are no longer required to copy the latest version of MQ Service Provider into their z/OS Connect Enterprise Edition installation.

    z/OS Connect provides a build toolkit for creating service archive (SAR) files. For z/OS Connect Enterprise Edition V3.0.21, or later, build toolkit support is available for MQ. Organizations can generate a deployable SAR file for MQ as part of an automated DevOps pipeline.

    The z/OS Connect Enterprise Edition API toolkit is an Eclipse-based workstation tool that can be installed in IBM Explorer for z/OS to create services and REST APIs for accessing z/OS resources. For z/OS Connect Enterprise Edition V3.0.32, or later, the API toolkit support enables you to build MQ APIs.

  • Extended data set encryption support

    z/OS data set encryption enables a system administrator to define a policy for a z/OS data set such that the data set is encrypted on disk. Standard access methods encrypt the data on write operations and decrypt the data on read operations, so the encryption is transparent and changes to application programs are not required.

    MQ for z/OS, like other IBM middleware, requires explicit support to be added for some data set read and write operations. MQ for z/OS, 9.2 delivers the changes necessary for z/OS data set encryption to be enabled for active logs, page sets, and shared message data sets. This gives complete z/OS data set encryption support to all MQ topologies, including queue sharing groups. With this enhancement, persisted MQ data can be further protected by using z/OS data set encryption capabilities as part of a pervasive encryption strategy that can simplify compliance and protect reputation.

  • Flexible channel security configuration options

    MQ for z/OS, 9.2 supports the TLS 1.2 protocol to provide link-level security for message channels and IBM Message Queue Interface (MQI) channels. CipherSpec cryptographic algorithms are selected by configuration as part of the channel definition.

    Vulnerabilities in CipherSpecs can make their continued use undesirable. To remediate the problem, each message and MQI channel that uses a compromised CipherSpec must be manually reconfigured with a replacement. This can be a time-consuming process in large MQ environments.

    MQ for z/OS, 9.2 delivers a more flexible configuration option whereby the TLS client and server for a channel can dynamically negotiate the strongest available CipherSpec for TLS 1.2 during the TLS handshake. This feature can help reduce administrative overhead in support of stronger security by enabling CipherSpecs for TLS 1.2 to be deprecated without manually changing configurations.

  • MDB problem resolution

    MQ for z/OS, 9.2 enables MDBs that use the MQ Resource Adapter (RA) within IBM WebSphere® Liberty to pause when repeated failures are detected. This aligns with a similar capability in IBM WebSphere Application Server.

    This feature can be useful when there is a recurring issue caused by the message itself (referred to as a poisoned message) or interactions with downstream systems. Pausing the MDB enables the issue to be resolved before restarting the MDB, and prevents a needless consumption of resources.

  • Extended administration through REST APIs and Web UI

    Beginning with the early MQ V9.0 CD releases, there were incremental updates to provide MQ administration through a REST API. This capability is extended in MQ for z/OS, 9.2. Calls to the runmqsc interface that use the REST API enable parsable JSON input and output, which can enable smarter responses and the creation of better tooling.

    The web user interface has been updated for an improved user experience.

  • Browse and publish support for REST Messaging API

    MQ for z/OS, 9.2 enables the REST Messaging API interface to be used to browse existing MQ messages. This enables applications to read messages without destructively removing them from queues. Messages also can be published using REST.

    REST messaging performance has also been enhanced with connection pools. The MQ messaging REST API can cache and reuse connections to queue managers, which can increase messaging throughput and reduce the impact on messaging resources.

  • MQIPT is fully supported

    IBM MQ MQIPT SupportPac enables connections over the internet to reach MQ even through a firewall. This SupportPac is supported and enables organizations to run MQIPT within a demilitarized zone (DMZ) by enabling inbound and outbound MQ messages to pass through. There are also additional options for the way MQIPT passwords are stored.

    The MQIPT function is integrated in MQ for z/OS, 9.2. For organizations that have an increasing number of connections stretching beyond the enterprise, this helps to ensure that they can depend on continued MQIPT support. Organizations with MQ for z/OS entitlements can download this component from the IBM Fix Central website.

Accessibility by people with disabilities

Accessibility Compliance Reports (previously known as a VPAT) containing details on accessibility compliance to standards, including the Worldwide Consortium Web Content Accessibility Guidelines, European Standard EN 301 349, and US Section 508, can be found on the IBM Accessibility Conformance Report Request website.



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Statement of direction

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IBM intends to deliver the following within future releases:

  • MQ for z/OS support for the TLS 1.3 cryptographic protocol where it is available by the z/OS operating system.
  • Cessation of support for Secure Sockets Layer v3 (SSLv3) and TLS 1.0 in MQ. This means the MQ 9.2 LTSR will be the last to provide SSLv3 and TLS 1.0 support. The plan is to remove support in a future CD release after that.

Statements by IBM regarding its plans, directions, and intent are subject to change or withdrawal without notice at the sole discretion of IBM. Information regarding potential future products is intended to outline general product direction and should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for IBM products remain at the sole discretion of IBM.



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Hardware and software support services

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SmoothStart/installation services

IBM SmoothStart Services and Installation Services are not provided.



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Reference information

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For general product information about MQ for z/OS, see the IBM MQ for z/OS website.

For information about IBM MQ for z/OS Value Unit Edition 9.2, see Software Announcement 220-239, dated July 21, 2020.

For information about IBM MQ for Multiplatforms 9.2, IBM MQ on Cloud, and IBM MQ Appliance 9.2, see Software Announcement 220-238, dated July 21, 2020.



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Availability of national languages

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Description Availability date Language
IBM MQ for z/OS, 9.2 September 11, 2020 English, French, Japanese, Chinese

Translation information, if available, can be found at the Translation Reports website.



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Program number

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Program number VRM Program name
5655-MQ9 9.2 IBM MQ for z/OS


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Technical information

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Specified operating environment

Hardware requirements

MQ for z/OS, 9.2 runs on any IBM Z server that supports IBM z/OS V2.3, or later. It must have enough storage to meet the combined requirements of the programming prerequisites of MQ for z/OS, including access methods and application programs.

Software requirements

The Program Directory that is shipped with the product contains the latest level of information and includes authorized program analysis report (APAR) or program temporary fix (PTF) levels of supported products.

For additional information, see the IBM MQ System requirements website.

Planning information

Packaging

For MQ for z/OS, 9.2, the packaging includes the publication MQ for z/OS, V9.2 Licensed Program Specifications DVD (GC34-7385).



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Ordering information

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Ordering z/OS through the internet

Shopz provides an easy way to plan and order your z/OS packaged offering. It will analyze your current installation, determine the correct product migration, and present your new configuration based on z/OS. Additional products can also be added to your order (including determination of whether all product requisites are satisfied). Shopz is available all countries. For more details and availability, go to the Shopz website.

New licensees

Orders for new licenses can be placed now. Registered clients can access IBMLink for ordering information and charges. Shipment will not occur before the availability date. Unless a later date is specified, orders entered before the planned availability date will be assigned a schedule date of one week following availability.

Orders entered after the planned availability date will be assigned a schedule date for the week following order entry.

Shipment will begin on the planned availability date.

Orders that ship after the planned availability date will receive MQ for z/OS, 9.2. New users of MQ for z/OS, 9.2 should specify:

Type Model
5655 MQ9

Not applicable.

Parallel Sysplex License Charges (PSLC)

To order a basic license, specify the program number and the quantity of MSUs.

If there is more than one program copy in a Parallel Sysplex®, the charge for all copies is associated to one license by specifying the applicable PSLC license options and the quantity represented by the sum of the Service Units in Millions (MSUs) in the Parallel Sysplex. For all other program copies, specify the System Usage Registration No-Charge (SYSUSGREG NC) Identifier on the licenses.

Program name: IBM MQ for z/OS, 9.2

Program PID: 5655-MQ9

Entitlement identifier Description License option/Pricing metric
S017ZPX IBM MQ for z/OS, 9 Basic MLC, PSLC (ABCD)
Advanced Workload License Charges (AWLC)

To order a basic license, specify the program number and the quantity of MSUs.

If there is more than one program copy in a Parallel Sysplex, the charge for all copies is associated to one license by specifying the applicable AWLC license options and the quantity represented by the sum of the Service Units in Millions (MSUs) in the Parallel Sysplex. For all other program copies, specify the Workload Registration No-Charge (WLREG NC) Identifier on the licenses.

Program name: IBM MQ for z/OS, 9.2

Program PID: 5655-MQ9

Entitlement identifier Description License option/Pricing metric
S017ZPX IBM MQ for z/OS, 9 Basic MLC, AWLC
Advanced Entry Workload License Charges (AEWLC)

To order a basic license, specify the program number and the quantity of MSUs.

Program name: IBM MQ for z/OS, 9.2

Program PID: 5655-MQ9

Entitlement identifier Description License option/Pricing metric
S017ZPX IBM MQ for z/OS, 9 Basic MLC, AEWLC
Country Multiplex License Charges (CMLC)

To order a basic license, specify the program number and quantity of MSUs.

If there is more than one program copy in a Country Multiplex, the charge for all copies is associated to one license if all the copies are licensed to one client number within the multiplex. If there is more than one client number, the charge for all copies is prorated to one license for each client within the multiplex.

For each license being charged, specify the applicable CMLC license options and the prorated quantity of the Service Units in Millions (MSUs) for each client number within the multiplex. For all other program copies, specify the Workload Registration No-Charge (WLREG NC) Identifier on the licenses.

Program name: IBM MQ for z/OS, 9.2

Program PID: 5655-MQ9

Entitlement identifier Description License option/Pricing metric
S017ZPX IBM MQ for z/OS, 9 Basic MLC, CMLC
Solution Consumption License Charge (SCLC)

SCLC delivers a true metered usage model, where the million service units (MSUs) that are consumed are charged at the same per-MSU rate, regardless of hourly peaks and spikes. This can deliver exceptional levels of pricing predictability.

Combined with the extensive monitoring and statistics that are available on the z/OS platform, a per-MSU metric delivers unprecedented levels of price transparency. The cost per MSU can be compared with the processing work done per MSU to directly relate costs to business value.

There are two variations of SCLC for qualified new applications:

  • The SCLC pay-as-you-go option that offers a low priced, per-MSU model for software programs within the NewApp Solution, with no minimum financial commitment

  • The SCLC-committed MSU option that offers a saving of 20% over the pay-as-you-go price points, with a monthly minimum MSU commitment of just 25,000 MSUs

With SCLC, clients can now launch new applications to their end users with a predictable, transparent cost structure that relates directly to business value.

Program name: IBM MQ for z/OS, 9.2

Program PID: 5655-MQ9

Entitlement identifier Description License option/Pricing metric
S017ZPX IBM MQ for z/OS, 9 Basic MLC, SCLC
Variable Workload License Charges (VWLC)

To order a basic license, specify the program number and the quantity of MSUs.

If there is more than one program copy in a Parallel Sysplex, the charge for all copies is associated to one license by specifying the applicable Variable WLC license options and the quantity represented by the sum of the Service Units in Millions (MSUs) in the Parallel Sysplex. For all other program copies, specify the Workload Registration No-Charge (WLREG NC) Identifier on the licenses.

Program name: IBM MQ for z/OS, 9.2

Program PID: 5655-MQ9

Entitlement identifier Description License option/Pricing metric
S017ZPX IBM MQ for z/OS, 9 Basic MLC, Variable WLC
Entry Workload License Charges (EWLC)

To order a basic license, specify the program number and the quantity of MSUs.

Program name: IBM MQ for z/OS, 9.2

Program PID: 5655-MQ9

Entitlement identifier Description License option/Pricing metric
S017ZPX IBM MQ for z/OS, 9 Basic MLC, Entry WLC
IBM Z Usage License Charge

To order a basic license, specify the program number and the quantity of usage MSUs.

Charges will be based upon the usage in Millions of Service Units (MSUs). Usage reported from 0.01 to 0.25 MSUs will be rounded up to 0.25 MSUs. Usage reported

  • From 0.26 to 0.50 MSUs will be rounded up to 0.50 MSUs.
  • From 0.51 to 1.0 MSUs will be rounded up to 1.0 MSU.
  • Above 1.0 MSU, usage will be rounded to the nearest whole MSU.

For example, 2.4 MSUs would round to 2.0 MSUs for pricing, and 2.5 MSUs would round to 3.0 MSUs for pricing.

If there is more than one program copy on a stand-alone machine or in a Parallel Sysplex, or more than one program version in either environment, the charge for all copies is associated to one license of the highest program version by specifying the applicable Usage License Charge license options and quantity represented by the sum of the MSUs in the environment. For all other program copies, specify the System Usage Registration No-Charge (SYSUSGREG NC) Identifier on the licenses.

Program name: IBM MQ for z/OS, 9.2

Program PID: 5655-MQ9

Entitlement identifier Description License option/Pricing metric
S017ZPX IBM MQ for z/OS, 9 Basic MLC, ULC
Growth Opportunity License Charge (GOLC)

To order a basic license, specify the program number and the machine model.

Program name: IBM MQ for z/OS, 9.2

Program PID: 5655-MQ9

Entitlement identifier Description License option/Pricing metric
S017ZPX IBM MQ for z/OS, 9 Basic MLC, GOLC
IBM Z Entry License Charge (zELC)

To order zELC software, specify the program number and machine model.

Program name: IBM MQ for z/OS, 9.2

Program PID: 5655-MQ9

Entitlement identifier Description License option/Pricing metric
S017ZPX IBM MQ for z/OS, 9 Basic MLC, zELC
Selected Application License Charge (SALC)

To order a basic license, specify the program number and the quantity of usage MSUs.

Charges will be based upon the usage MSUs. Usage reported

  • From 0.01 to 1.0 MSUs will be rounded up to 1.0 MSU.
  • Above 1.0 MSU, usage will be rounded to the nearest whole MSU.

For example, 2.4 MSUs would round to 2.0 MSUs for pricing, and 2.5 MSUs would round to 3.0 MSUs for pricing.

If there is more than one program copy on a stand-alone machine or in a Parallel Sysplex, or more than one program version in either environment, the charge for all copies is associated to one license of the highest program version by specifying the applicable SALC license options and the quantity represented by the sum of the Service Units in Millions (MSUs) in the environment. For all other program copies, specify the System Usage Registration No-Charge (SYSUSGREG NC) Identifier on the licenses.

Program name: IBM MQ for z/OS, 9.2

Program PID: 5655-MQ9

Entitlement identifier Description License option/Pricing metric
S017ZPX IBM MQ for z/OS, 9 Basic MLC, SALC
Basic machine-readable material
Orderable Supply ID Language Description
S0182XT US English IBM MQ for z/OS, 9 CD
S018HZT US English IBM MQ for z/OS, 9.2 LTSR
Customization options

Not applicable.

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBMid).

BP Attachment for Announcement Letter 220-240
Publications

MQ for z/OS, 9.2 documentation is published in IBM Knowledge Center .

The following soft-copy publications are available in PDF format to download from the IBM Publications Center website:

Title Order number
IBM MQ for z/OS, V9.2 Long Term Support (LTS) Program Directory GI13-4449
IBM MQ for z/OS, V9.2.0 Continuous Delivery (CD) Program Directory GI13-4453
IBM MQ for z/OS, V9.2 Licensed Program Specifications GC34-7385

Follow the link to the IBM Publications Center and select your country > region > language. Select "Search for Publications" and use the Publication number field to enter the numeric order number (as shown in the table) you require.

Follow the link to the IBM Publications Center and select your country > region > language. Select "Search for Publications" and use the Publication number field to enter the numeric order number (as shown in the table) you require.

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the US) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.

To order a previous edition of a publication, use the correct suffix level for the version desired.

Subsequent updates (technical newsletters or revisions between releases) to the publications shipped with the product will be distributed to the user of record for as long as a license for this software remains in effect. A separate publication order or subscription is not needed.

Customized Offerings

Product deliverables are shipped only through CBPDO and ServerPac. These customized offerings are offered for internet delivery from Shopz. For more details on internet delivery, go to the Help section on the Shopz website.

IBM recommends internet delivery. However, if you still require physical media, you can choose DVD.

Many products can be ordered in ServerPac the month following their availability in CBPDO. z/OS can be ordered through CBPDO and ServerPac on the planned availability date. Many products will also be orderable in a Product ServerPac without also having to order the z/OS operating system or subsystem.

Shopz and CFSW will determine the eligibility based on product requisite checking. For more details on the product ServerPac, go to the Help section on the Shopz website.

Production of software product orders will begin on the planned availability date.

  • CBPDO shipments will begin one week after the planned availability date.
  • ServerPac shipments will begin two weeks after the planned availability date.



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Terms and conditions

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The terms for MQ for z/OS, 9.2, as previously announced in Software Announcement 216-206, dated April 19, 2016, and licensed under the IBM Customer Agreement are unaffected by this announcement, except for the following technical support.


Program technical support

MQ for z/OS, 9.2 follows the terms and conditions of the continuous delivery support model. These terms provide for technical support of a program product version or release to be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect.

This technical support allows clients to obtain assistance (by telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product and publications. Program services support also provides clients with access to versions, releases, and updates (continuous delivery releases, LTSRs, or fixes) of the program. Clients will be notified, through an announcement letter, of discontinuance of support with a six months' notice.

If clients require additional technical support from IBM, including an extension of support beyond the discontinuance date, they should contact their IBM representative or IBM Business Partner. This extension may be available for a fee.

MQ for z/OS, 9.2 is delivered as LTSR and CD orderable features in Shopz. The LTSR and CD offerings are functionally identical at version 9.2, but ensure you install the orderable feature for the future update path you wish to follow: CD function and maintenance updates or LTSR maintenance only updates.

LTSRs provide predictable support through iFixes and fixpacks for a minimum period of five years from the general availability date. A minimum three-year extension of support is available for an additional fee.

Defect support for a CD release is available for 12 months from the availability of the release or while it remains one of the 2 most recent CD releases, whichever is longer.

For additional information on the CD Lifecycle Policy, see the IBM Software Support Lifecycle Policy website.

IBM Operational Support Services - SoftwareXcel

For operating system software, the revised IBM Operational Support Services - SoftwareXcel offering will provide support for those operating systems and associated products.

This will ensure total support coverage for your enterprise needs, including IBM and selected non-IBM products. For complete lists of products supported under both the current and revised offering, go to the Supported product list website.

Other support

SoftwareXcel



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Statement of good security practices

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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a lawful, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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IBM Electronic Services

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Electronic Service Agent and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems clients. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, go to the IBM Electronic Service Agent website.

The IBM Electronic Support portal is a single internet entry point that replaces the multiple entry points traditionally used to access IBM internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled clients to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean intervention is not required to report errors.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit either through the internet (HTTPS or VPN) or modem to provide clients a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a client's system.

For additional information, go to the IBM Electronic Service Agent website.

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support Center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBMid entered during activation, you can view system and support information in the My Systems and Premium Search sections of the IBM Electronic Support page.

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBMid. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or go to the IBM Electronic Support website.



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Order now

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To order, contact the IBM Digital Sales Center, your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968). For more information, contact the IBM Digital Sales Center.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: askibm@ca.ibm.com

For IBM Business Partner: pwcs@us.ibm.com



IBM Digital Sales Offices
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Coppell, TX 75019-4642, US

The IBM Digital Sales Center, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

IBM, z/OS, IBM Z, AIX, WebSphere and Parallel Sysplex are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

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