Move to an order management system that adds smart to fulfillment

In today's competitive climate, fast fulfillment is expected. It's on you to figure out how to do that profitably. You need an order management system that empowers you to meet both customer needs and your own.

IBM® Order Management is on the cutting edge of fulfillment technology, capable of sophisticated delivery routing using real-time inventory visibility behind the scenes, while being remarkably user-friendly.

Key features

OM workspace

Monitor your network and receive proactive alerts with a personalized dashboard

OM change capacity

Take immediate action to change daily store capacity

OM reassign

Reassign orders quickly and easily


OM edit workspace

Personalize the widgets in your workspace based on your job duties

Analysts recognize IBM as a leader in order management systems

IDC MarketScape, July 2018

IBM is a leader, Worldwide Distributed Order Orchestration for Enterprise Retailers.

IDC MarketScape, July 2018

IBM is a leader, Worldwide Distributed Order Orchestration for Midmarket Retailers.

The Forrester Wave, Sep 2018

IBM is a leader in Omnichannel Order Management Systems. 

IBM customers use order management solutions to manage all aspects of their omnichannel business

Eileen Fisher delivers consistent, high-quality customer experiences

Uses IBM Order Management to build a single pool of inventory across each channel, putting fulfillment at the heart of the customer experience.

Yoox Net-a-Porter Group delivers a luxury retail experience

Uses an intelligent order management system to get goods to customers when and where they want, fast. 

Fossil Group, Inc targets a unified approach to order management

Empowers customers to browse, buy, return and exchange products in whatever way is most convenient for them.

Explore order management products

IBM Order Management

Deliver a seamless omnichannel customer experience and optimize order fulfillment across every location in your network.

IBM Watson Order Optimizer

Improve profitability with intelligent order fulfillment.

IBM Store Engagement

Increase sales and improve customer service across multi-store environments.

AI-powered order management systems are transforming the industry

IBM Marketing and Commerce Community

Uniquely for members, by members. Freshly updated content: blogs, forums for discussion and collaboration, access to the latest white papers, webcasts, presentations and research.

Industry leaders’ guide to success in omnichannel order management

Review detailed advice from industry leaders and lessons on how to maximize omnichannel order management.

Watson Customer Engagement Partner ecosystem

Get more from your solutions.

How can IBM help your order management strategy?