For any stage of your projects

IBM® Collaboration services can help your organization improve ROI from your software investments. Use our advisory, deep technical and tailored services to realize greater value. IBM services experts have proven technical knowledge, industry skills and delivery experience gained from thousands of engagements worldwide. Each engagement is focused to provide cost effective and risk-reduced ways to quickly meet your business goals.

Success stories

Retail

A wholesale distributor in the US improves company collaboration, lowers its total cost of ownership and improves its disaster-recovery capability when it engages IBM Collaboration Services to implement IBM Connections Cloud S1 software as a service for advanced collaboration features.

Manufacturing

A manufacturer of bowling products in the US avoids paying for servers it doesn’t need. They experience a seamless, non intrusive migration when it enlists IBM Cloud Services and IBM Collaboration Services to migrate more than 300 users to a new SoftLayer environment hosting the IBM SmartCloud Notes and IBM Connections Cloud S1 solutions.

Industrial Products

A global cosmetics company in South Korea enhances enterprise-wide communication and collaboration, facilitates resource sharing and eliminates intra-company barriers when it engages IBM Premier Business Partner KMSLab and IBM Collaboration Services. They implemented a suite of IBM Collaboration Solutions software, supported on IBM Power Systems servers and on a SoftLayer infrastructure from IBM Cloud Services.

Insurance Services

A life insurer in India improves the efficiency of business processes, communications and customer services and reduces network traffic, server load and the number of calls placed for IT support when it engages IBM Collaboration Services. They implemented a faster and more consistent communications system based on a suite of IBM Collaboration Solutions software.

Collaboration services

IBM Domino Applications on Cloud

  • Service:
    • Hosting for Domino Applications on Cloud
    • Management of Domino Applications on Cloud
    • Predictable and self-manageable costs charged per database 
  • Value:
    • Reduced TCO
    • Reduced dependence on in-house Domino skills
    • Utilize flexibility, scalability and security provided by IBM Cloud 

Essentials Cloud Hosting & Managed Services

  • Service:
    • Private Cloud Hosting & Managed services
    • Available for any IBM Collaboration software
    • Reliability of IBM Cloud & People Expertise
  • Value:
    • Offers a compelling TCO model
    • Reduced dependence on in-house skills
    • Expand as you need

Business Value Workshop

  • Service:
    • No cost 1/2 day workshop
    • Environment assessment
    • Business needs evaluation 
  • Value:
    • Identify value drivers
    • Usage and adoption growth
    • Business driven success

Verse Readiness

  • Service:
    • 5 day workshop
    • Environment assessment
    • Requirement validation
  • Value:
    • Business readiness
    • Understanding of cloud
    • Integration for business continuity

Content Migration Workshop

  • Service:
    • No cost 1/2 day workshop
    • Environment assessment
    • Data relevance analysis
  • Value:
    • POC readiness
    • Business migration value
    • Plan for accelerated migration

Connections Migration

  • Service:
    • IBM tool driven migration
    • Data repository reposition
    • Data moved to Cloud or on premises
  • Value:
    • Transitioned data
    • IBM migration experience 
    • Re-purposed value data

Move your mail to IBM Verse

  • Service:
    • Migrate from IBM Notes
    • Migrate from non-IBM mail
    • Use of existing templates
  • Value:
    • Faster movement
    • IBM migration experience 
    • Cost effective value delivery

Move your mail to Smart Cloud Notes

  • Service:
    • IBM Notes to Smart Cloud Notes
    • Non-IBM mail to Smart Cloud Notes
    • Use of existing templates
  • Value:
    • Faster movement
    • IBM migration experience
    • Cost effective value delivery

E-Learning Library for IBM Connections Cloud with Verse

  • Service:
    • Training videos for Verse
    • Training videos for Connections Cloud
    • Pre-built and customizable content
  • Value:
    • Reduced support costs
    • Improved adoption
    • Improved productivity

IBM Collaboration Solutions Ask The Experts

  • Service:
    • Access IBM worldwide expertise  
    • Q&A format 
    • Time bound response 
  • Value:
    • Improved productivity 
    • De-risk skills gap 
    • Improved performance

Add Engagement Metrics to Connections

  • Service:
    • Individual social engagement metrics 
    • Organization social engagement metrics 
    • Monitor and drive future performance 
  • Value:
    • Improved adoption
    • Greater social engagement
    • Improved productivity

Quick Start Your Connections Cloud Adoption

  • Service:
    • Well spaced adoption workshops
    • Admin as well as user training 
    • Remotely delivered 
  • Value:
    • Economical pricing 
    • Quick win use cases
    • Flexible delivery schedule

Improve adoption through Community Managers

  • Service:
    • Enablement workshops 
    • Launch and re-launch communities 
    • Tactics to improve participation
  • Value:
    • Improved adoption
    • Engage users through communities 
    • Improved collaboration

Improve video collaboration with Connections

  • Service:
    • Joint solution IBM & Kaltura 
    • Video editing within Connections forums, wikis, activities, profiles, etc.
    • Customizable video search
  • Value:
    • Capitalize your existing investments 
    • Improved organizational collaboration 
    • Improved outcomes with video engagement

Improve social engagement with Connections

  • Service:
    • An app that provides in context connections update & access
    • Easy switching between other apps and connections
    • Customize UI to match organizational branding
  • Value:
    • Improved adoption of Connections
    • Improved user engagement
    • Improved employee productivity

Social Q&A with Connections

  • Service:
    • An app that identifies experts to field questions to.
    • Provides ability to access knowledge and expertise effectively
    • Establishes robust expert profiles for the business intellectual property
  • Value:
    • Increase workplace productivity
    • Get questions answered by the right experts
    • Increase employee engagement and retention

Guided user on-boarding to Connections

  • Service:
    • An app that guides users through on-boarding process
    • Helps users in building their Social network
    • Aides in shortening learning curve
  • Value:
    • Increase workplace productivity
    • Improve Connections adoption
    • Increase employee engagement and retention

IBM Connections Engagement Center Quickstart

  • Service:
    • Extend Connections with IBM Connections Engagement Center
    • Incorporate Intranet capabilities into Connections 
    • Utilize Web content management better
  • Value:
    • Integrated social and intranet 
    • Improved user experience
    • Improved multimedia content management 

Innovation Management with Connections

  • Service:
    • Joint solution IBM & HYPE
    • Innovation management workflow 
    • End-to-end idea to innovation process
  • Value:
    • Drive growth through innovation
    • Improved value of social collaboration
    • Innovation campaign metrics

Enhanced Project Management with Connections

  • Service:
    • Joint solution IBM & Trilog group
    • Full project life cycle management
    • Integration with MS Project
  • Value:
    • Best of social and project management tools 
    • Social tools for project communications 
    • Engaged team

Expertise location app for Connections

  • Service:
    • An app that simplifies finding experts
    • Utilizes profiles & data within connections
    • Use mobile devices to access
  • Value:
    • Capitalize your existing investments 
    • Improved organizational collaboration 
    • Improved processes

Premium Support for Connections Cloud and Verse

  • Service:
    • Enhanced service levels 
    • Individualized and VIP support 
    • Adoption services
  • Value:
    • Improved ROI from software subscription
    • Proactive support processes 
    • Improved adoption

Priority Support service for Connections Cloud

  • Service:
    • Faster problem response: Quick access to IBM support experts 
    • Expert troubleshooting support by phone 24 x 5 
    • Simplified offering no longer includes Account management services
  • Value:
    • Enhanced service levels
    • Improved response time
    • Expedited issue resolution

IBM WISPR

  • Service:
    • Reliable & entry level Email platform
    • L3 support provided by IBM
    • White Label Solution
  • Value:
    • Flexible On-Premise and Cloud options 
    • Pay per use charged per Mailbox
    • Build new revenue models

IBM Cloud Email Statistics

  • Service:
    • Analytics dashboard for Cloud Email Customers
    • Variety of data insights about usage & Collab.
    • Choose to access just data or complete dashboard
  • Value:
    • Multi-device access through browser
    • Insights to plan future collaboration needs
    • Capitalize existing investments 

Extend Support beyond End of Service

  • Service:
    • Support beyond End of Service 
    • 6 to 12 months of support 
    • Migration guidance
  • Value:
    • Business continuity 
    • Smoother transition 
    • Capitalize existing investments

Accelerated Value Program

  • Service:
    • Assigned account manager 
    • prioritized response to support issues
    • Tailored programs and regular on-site meetings and reviews
  • Value:
    • Improved operational stability 
    • Reduced burdon on in-house team
    • Minimal business impact of problems