How can IBM help improve your process and operations?

IBM services experts have solid technical knowledge, industry skills and delivery experience gained from thousands of engagements worldwide. Use IBM’s expertise and time-tested methods through its portfolio of service offerings below.

Collaboration services address business needs across several key categories

Business Essentials

Deployment services

Migration services

Managed and hosting services

Business Accelerators

Adoption services

Social apps

Business Innovation

Innovation services

Innovation apps

Business Investment

Premium support

Cloud email services

Featured services

IBM Domino Applications on Cloud

This subscription service offers a solution hosted by IBM for IBM® Domino® apps over IBM Cloud. The service offers a structured and planned migration process, avoiding business disruptions.

IBM WISPR for Service Providers

IBM webmail for internet service providers and resellers (WISPR) is an entry-level email platform designed to be utilized by telco’s and large Communications Service Providers (CSP’s) to allow them to enter the cloud and software as a service (SaaS) market and generate new revenue streams. IBM provides service providers both IBM Cloud and on-premises installable package for WISPR and charges a nominal monthly subscription fee based on the number of production mailboxes provisioned. This subscription fee provides entitlement to leverage the platform, updates, enhancements and Level 3 support.

IBM WISPR for Enterprise

WISPR is a born-in-the-cloud email platform that’s designed to handle enterprise workloads. WISPR offers flexible deployment models on-premises, as well as in the cloud. Enterprises can access the service for a nominal monthly fee based on the number of production mailboxes provisioned. This subscription fee provides entitlement to leverage the platform, updates, enhancements and support.

IBM Cloud Email Statistics

IBM Cloud Email Statistics is a SaaS offering, providing customers with a variety of data insights on the long-term use of their IBM Cloud email services, including IBM Verse® and Smart Cloud Notes (SCN), through an intuitive, graphical dashboard.

Explore services by category

IBM Domino Applications on Cloud

Service:

  • Hosting for Domino Applications on Cloud
  • Management of Domino Applications on Cloud
  • Predictable and self-manageable costs charged per database

Value:

  • Reduce total cost of ownership (TCO)
  • Reduce dependence on in-house Domino skills
  • Utilize flexibility, scalability and security provided by IBM Cloud 

Related Products:

  • Domino

IBM Essentials cloud hosting and managed services

Service:

  • Private cloud hosting and managed services
  • Available for any IBM Collaboration software
  • Reliability of IBM Cloud and people expertise

Value:

  • Offers a compelling TCO model
  • Reduced dependence on in-house skills
  • Expand as you need

Related Products:

  • Domino, IBM Connections™, IBM Sametime®, Verse

Business Value Workshop

Service:

  • No cost half-day workshop
  • Environment assessment
  • Business needs evaluation 

Value:

  • Value driver identification
  • Usage and adoption growth
  • Business-driven success

Related Products:

  • Connections, Verse

Verse Readiness

Service:

  • Five-day workshop
  • Environment assessment
  • Requirement validation

Value:

  • Business readiness
  • Understanding of cloud
  • Integration for business continuity

Related Products

  • Connections, Verse

Content Migration Workshop

Service:

  • No cost half-day workshop
  • Environment assessment
  • Data relevance analysis

Value:

  • Proof-of-concept (POC) readiness
  • Business migration value
  • Plan for accelerated migration

Related Products

  • Connections, Connections Cloud

Migrating to IBM Connections

Service:

  • Proven methodology for ensuring successful efficient migrations
  • Migration specialists with deep skills
  • Support for many back end systems moves to Connections or Connections Cloud

Value:

  • Consolidate team on one platform for improved collaboration
  • Retain important content and interactions while migrating
  • Use proven tooling for effective migrations

Related Products

  • Connections, Connections Cloud

Move your mail to IBM Verse

Service:

  • Migrate from IBM Notes®
  • Migrate from other email providers
  • Use existing templates

Value:

  • Faster movement
  • Reduced risk of failure
  • Cost-effective value delivery

Related Products

  • Verse

Move your mail to IBM SmartCloud Notes

Service:

  • IBM Notes to IBM SmartCloud® Notes
  • Other provider emails to SmartCloud Notes
  • Use of existing templates

Value:

  • Faster movement
  • Reduced risk of failure
  • Cost-effective value delivery

Related Products:

  • SmartCloud Notes

Collaboration Software Continuous Learning Center

Service:

  • Video Reference Library for Connections, Connections Cloud, Verse and Sametime
  • Guided Learning Paths, Skill Tracks and support for peer-to-peer coaching
  • Available in English, French, Spanish and German

Value:

  • Reduced support costs
  • Improved adoption
  • Improved productivity

Related Products

  • Connections, Connections Cloud, Verse, Sametime

IBM Collaboration Solutions — Ask the experts

Service:

  • Access IBM worldwide expertise  
  • Q&A format 
  • Time-bound response

Value:

  • Improved productivity 
  • De-risk skills gap 
  • Improved performance

Related Products

  • Connections, Notes, Domino, Sametime, on-prem Verse

Jumpstart your Connections Cloud adoption

Service:

  • Well-spaced adoption workshops
  • Admin, as well as user training
  • Remotely delivered 

Value:

  • Economical pricing 
  • Quick win use cases
  • Flexible delivery schedule

Related Products

  • Connections Cloud

Improve adoption through community managers

Service:

  • Enablement workshops 
  • Launch and relaunch communities
  • Improve participation with tactics

Value:

  • Improved adoption
  • Engaged users through communities
  • Improved collaboration

Related Products

  • Connections, Connections Cloud

Access Connections content from any web app

Service:

  • Update Connections status from corporate web apps
  • Monitor Connections updates while working in other apps
  • Share links and content to Connections seamlessly

Value:

  • Improve Connections adoption by making content available in different contexts
  • Ensure relevant updates shared promptly into Connections
  • Simply sharing to Connections from other web apps

Related Products

  • Connections

IBM Connections Social Q&A

Service:

  • Identifies experts and routes questions to them.
  • Stores questions and accepted answers for quick reuse
  • Leverages content and responses to it from your enterprise data to infer expertise

Value:

  • Increase response time for questions
  • Create a repository for common questions and answers
  • Foster knowledge sharing across the organization

Related Products

  • IBM Connections
  • Expertise 360°
  • Expertise Locator

Work with external users easily and securely

Service:

  • Simplify the process for internal users to invite external users to join a community·     
  • Enable external users to quickly change their passwords·     
  • Identify external users at a glance

Value:

  • Improve collaboration between internal and external users
  • Register external users with no admin intervention·     
  • Manage access to internal content securely

Related Products

  • IBM Connections

Expertise 360

Service:

  • Mines enterprise data to uncover expertise
  • Streamlines access to experts
  • Provides flexible client options

Value:

  • Leverage enterprise data to uncover expertise
  • Reduce the time required to identify key organizational experts
  • Route questions intelligently to the appropriate experts and persist the answers for easy reuse

Related Products

  • Connections
  • Expertise Locator
  • Social Q&A

IBM Connections Engagement Center Quickstart

Service:

  • Extend connections with the IBM Connections Engagement Center
  • Incorporate intranet capabilities into Connections
  • Better utilize web content management

Value:

  • Integrated social and intranet
  • Improved user experience
  • Improved multimedia content management

Related Products

  • Connections Engagement Center

Innovation management with Connections

Service:

  • Joint solution: IBM and HYPE Innovation
  • Innovation management workflow
  • End-to-end idea to innovation process

Value:

  • Drive growth through innovation
  • Improve value of social collaboration
  • Access innovation campaign metrics

Related Products

  • Connections

Enhanced Project Management with Connections

Service:

  • Joint solution: IBM and Trilog Group
  • Full project lifecycle management
  • Integration with MS Project

Value:

  • Among the best social and project management tools
  • Social tools for project communications
  • Engaged team

Related Products

  • Connections

Expertise location app for Connections

Service:

  • Simplifies finding experts
  • Utilizes profiles and data within Connections
  • Access using mobile devices

Value:

  • Capitalize on your existing investments
  • Improve organizational collaboration
  • Improve processes

Related Products

  • Connections

Premium support for Connections Cloud and Verse

Service:

  • Enhanced service levels
  • Individualized and VIP support
  • Adoption services

Value:

  • Improved ROI from software subscription
  • Proactive support processes
  • Improved adoption

Related Products

  • Connections Cloud

Priority support service for Connections Cloud

Service:

  • Faster problem response: Quick access to IBM support experts
  • Expert troubleshooting support by phone 24x5
  • Simplified offering that no longer includes account management services

Value:

  • Enhanced service levels
  • Improved response time
  • Expedited issue resolution

Related Products

  • Connections Cloud

IBM WISPR

Service:

  • Reliable, entry-level email platform
  • Level 3 support provided by IBM
  • White label solution

Value:

  • Flexible, on-premises and cloud options
  • Pay per use charged per mailbox
  • Able to build new revenue models

Related Products

  • WISPR

IBM Cloud Email Statistics

Service:

  • Analytics dashboard for cloud email customers
  • Variety of data insights about usage and collaboration
  • Able to choose to access just data or complete dashboard

Value:

  • Multi-device access through browser
  • Insights to plan future collaboration needs
  • Ability to capitalize on existing investments

Related Products

  • Verse, SmartCloud Notes

Extend support beyond end of service

Service:

  • Support beyond end of service
  • Six to 12 months of support
  • Migration guidance

Value:

  • Business continuity
  • Smoother transition
  • Ability to capitalize on existing investments

Related Products

  • Connections, Domino, Sametime

Accelerated Value Program

Service:

  • Assigned account manager
  • Prioritized response to support issues
  • Tailored programs and regular on-site meetings and reviews

Value:

  • Improved operational stability
  • Reduced burden on in-house team
  • Minimal business impact of problems

Related Products

  • Connections, Domino, Sametime, Verse (On Prem)

Success stories

Business essentials

A publicly traded, diversified energy company chose the IBM Essentials management program to manage and maintain its HR system based on Domino. As part of the four-year engagement, IBM Collaboration Services monitors and manages the HR system in a private cloud environment, providing Level 2 and Level 3 support.

Business accelerators

A major manufacturer in Europe chose social business apps from IBM Collaboration Services to improve the adoption of IBM Connections software. The apps help extend Connections to easily on-board new users, as well as improve collaboration with external users.

Business innovation

A major life sciences organization in Europe that wanted to improve its speed of innovation chose to implement Expertise Locator, a social business app from IBM Collaboration Services. The app makes finding and collaborating with experts in the organization easy. IBM Expertise Locator extends the capabilities of Connections to manage expertise.

Business investment

A publicly listed independent provider of claims management solutions for insurance companies wanted a highly reliable email service when responding to catastrophic events, such as Hurricane Harvey and Hurricane Irma.  It chose to equip its 800 plus US field personnel with IBM WISPR. WISPR offers a simple, cost-effective platform to quickly provision hundreds of mailboxes, allowing customers to mobilize internal employees and contractors to swiftly respond to natural disaster events.

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