Overview
What is Watson Speech to Text?
IBM Watson® Speech to Text technology enables fast and accurate speech transcription in multiple languages for a variety of use cases, including but not limited to customer self-service, agent assistance and speech analytics. Get started fast with our advanced machine learning models out-of-the-box or customize them for your use case.
Now available as AI for IBM partners
IBM Watson Speech to Text is now available as a containerized library for IBM partners to embed AI technology in their commercial applications.
Need a virtual assistant for voice and speech channels?
See how Watson Assistant delivers conversational AI, across both digital and voice channels, for fast and friendly customer care.
Use cases
Customer self-service
Customer self-service
Answer common call center queries using a Watson-powered virtual assistant on the phone.
Call analytics
Call analytics
Improve call center performance by mining conversation logs to quickly and accurately identify emerging call patterns, customer complaints, sentiment, non-compliant behavior and more.
Agent assist
Agent assist
Boost agent productivity and success with real time assistance during calls using AI-powered document and intranet search.
As the agent is speaking with a customer, Watson listens in on the conversation, transcribes the audio, searches for relevant content within documentation, and feeds the answer back to the agent within seconds.
Benefits
More accurate AI
Our best-in-class AI, embedded within Watson Speech to Text, truly understands your customers.
Customizable for your business
Train Watson Speech to Text on your unique domain language and specific audio characteristics.
Protects your data
Use Watson Speech to Text with confidence under the world-class data governance practices of IBM.
Truly runs anywhere
Built to support global languages and deployable on any cloud — public, private, hybrid, multicloud, or on-premises.
Feature highlights
What sets Watson Speech to Text apart?
Automatic speech recognition
Enable your voice applications using neural technologies for speech recognition powered by IBM Watson.
Model training options
Improve speech recognition accuracy for your use case with language and acoustic training options.
Optimized for customer care
Activate your voice application with speech models tuned for the customer care domain.
Related products
Watson Text to Speech
Improve customer engagement by interacting with users in their own language using any written text.
Watson Assistant
Solve customer issues the first time using an AI virtual assistant across any application, device, or channel.
Watson Speech Libraries for Embed
Infuse powerful natural language AI into commercial applications with a containerized library designed to empower IBM partners with greater flexibility.