Now available as AI for IBM partners

IBM Watson Speech to Text is now available as a containerized library for IBM partners to embed AI technology in their commercial applications.

Need a virtual assistant for voice and speech channels?

See how Watson Assistant delivers conversational AI, across both digital and voice  channels, for fast and friendly customer care.

Use cases

Customer self-service

Abstract image of person connected to voice, documents, and Watson

Customer self-service

Answer common call center queries using a Watson-powered virtual assistant on the phone.

Call analytics

Abstract image of person analyzing customer service data

Call analytics

Improve call center performance by mining conversation logs to quickly and accurately identify emerging call patterns, customer complaints, sentiment, non-compliant behavior and more.

Agent assist

Abstract image of customer service agent connected to customer, search data, and Watson

Agent assist

Boost agent productivity and success with real time assistance during calls using AI-powered document and intranet search.
As the agent is speaking with a customer, Watson listens in on the conversation, transcribes the audio, searches for relevant content within documentation, and feeds the answer back to the agent within seconds.


More accurate AI

Icon representing more accurate AI

Our best-in-class AI, embedded within Watson Speech to Text, truly understands your customers.

Customizable for your business

Icon representing customizable for your business

Train Watson Speech to Text on your unique domain language and specific audio characteristics.

Protects your data

Icon representing rotects your data

Use Watson Speech to Text with confidence under the world-class data governance practices of IBM.

Truly runs anywhere

Icon representing truly runs anywhere

Built to support global languages and deployable on any cloud — public, private, hybrid, multicloud, or on-premises.

Feature highlights

What sets Watson Speech to Text apart?

Related products

Watson Text to Speech

Improve customer engagement by interacting with users in their own language using any written text.

Watson Assistant

Solve customer issues the first time using an AI virtual assistant across any application, device, or channel.

Watson Speech Libraries for Embed

Infuse powerful natural language AI into commercial applications with a containerized library designed to empower IBM partners with greater flexibility.

See Watson Speech to Text capabilities in action