Overview
Powerful real-time speech recognition
Transcribe your audio in real-time or via uploaded batch files using any of our available out-of-the-box language models, audio frequency options and transcription output features.
Value-add transcription features
Format and organize your transcripts as you need by using features such as speaker labels, smart formatting, keyword spotting, numeric redaction, word timestamps, confidence and alternatives.
Data control
Maintain control and ownership of your data with the assurance that your data is safe and secure. IBM will not collect, store or use your speech data without your explicit agreement and opt-in.
Differentiators
HansaWorld
HansaWorld, improves global customer service with Watson by implementing a virtual assistant to help employees and clients interact directly with HansaWorld’s ERP solutions. When a user is connected to the talkbot, Watson Speech to Text service converts the audio stream of their voice into text, which is then fed into Watson Assistant to analyze the content of the inquiry, and respond with an appropriate answer or action.
Lingmo International
Lingmo International used Watson Speech to Text service to boost translation accuracy by 85% and to train models 50% faster to deliver smart translation solutions to businesses and consumers across voice and text platforms.
MRS BPO, LLC
To augment its call-centers, MRS BPO used IBM Watson technology to create a voice virtual agent, Adam, that customers can chat with over the phone. Adam is a trailblazing conversational IVR that needs no human supervision in order to complete transactions, answer questions and redirect customers, with the help of Watson services.
