What's your potential ROI?

IBM Watson Discovery with NLP technology can help improve productivity and lower costs of previous tools.

How it’s used


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Better evaluate insurance risk

Analyze volumes of insurance documents at once to accelerate risk reviews, reduce manual error and increase productivity. Insurance underwriting experts can delegate time-consuming, manual tasks to AI and get risk-informed, data-driven insurance policy recommendations in near real-time. Not only can this approach reduce the duration of the underwriting lifecycle, but it can also improve customer experiences.

Claims management processing

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Settle claims faster

Experts in insurance claims can use AI solutions to adjust, appraise, examine and investigate claims faster by drawing insights from multiple natural-language information sources. This results in faster claims resolution and settlements, delighting customers.

Risk and fraud management

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Spot patterns and detect fraud

Use AI to help improve fraud detection by noting potential markers of fraudulent claims. Risk managers, auditors and actuaries can use hidden trends and patterns in information to help prevent loss before making payouts to claimants.

Client service

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Empower agents with faster answers

With AI technology, customer service representatives and insurance agents can analyze current and previous customer service situations from databases and documents to identify resolution patterns and gain faster resolution times.

Client stories

Meiji Yasuda Life Insurance Co.

Using AI tools to analyze unstructured data, the insurer has seen a 90% reduction in work involving text data reading and analysis, and has eliminated nearly 1,500 hours of work annually.

Featured offering

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See IBM Watson Discovery's AI capabilities in action and create your own AI application with use cases in insurance.