Overview
Give your customers what they need, wherever they are
Watson Assistant provides customers with fast, consistent and accurate answers across any application, device or channel. Using AI, Watson Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots.
Benefits
Increase customer satisfaction
Solve customer issues the first time using natural language understanding (NLU) to recognize, automate and improve responses.
Simplify customer service
Make it easy for customers to find the right answers by connecting to the data, systems and agents that have them.
Create great experiences at scale
Deliver the consistent, personalized experience customers expect with the reliability and security your business needs.
Features
Smarter customer service
AI that doesn’t give up
Looks for multiple ways to guide customers to the right answer: asking questions if a request is unclear, providing suggestions if still unsure and connecting to a human agent only when needed.
Find answers anywhere
Always have the right answer
Provides customers with the latest information from any existing content, including knowledge bases, external websites and internal documents.
Digital and voice integrations
Connect to your customer service and contact center platforms
See how Watson Assistant performs against AI market in our latest blog
Related stories
Learn more
Watson Assistant saves USD 23.9 million
See how organizations achieved a 337% ROI and lowered costs in this Forrester Total Economic Impact report.
Ready to take the next step in AI for Customer Service?