Learn how Watson Assistant improves customer experiences, empowers live agents and lowers costs in this Forrester TEI report.
Overview
Give customers the answers they need quickly, easily and across any channel
IBM Watson Assistant is an AI-powered virtual agent that provides customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and natural language processing, Watson Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots.
Impact
More accurate
14.7%
Proven up to 14.7% more accurate than competitive solutions in a recent published study on machine learning.
Highly scalable
1,000+
Handles thousands of concurrent phone calls to support even the most demanding call center environments.
Pays for itself
337%
Delivers clear return on investment over 3 years according to Forrester TEI report.
Features
AI that doesn’t give up
Looks for multiple ways to guide customers to the right answer: asking questions if a request is unclear, providing suggestions if still unsure and connecting to a human agent only when needed.
Customer care and telephone integrations
Connects to the CRM and contact center platforms you use every day in your call center.
Client stories
Learn more
Watson Assistant saves USD 23.9 million
Forrester interviewed four IBM clients who streamlined business processes with conversational AI. See how these organizations improved customer satisfaction, empowered customer service agents and achieved a 337% ROI using virtual agents across their organization.
