Learn how Watson Assistant improved customer experience and lowered costs in this Forrester TEI report.
Overview
Give your customers what they need, wherever they are
Watson Assistant provides customers with fast, consistent and accurate answers across any application, device or channel. Using AI, Watson Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots.
Impact
More accurate
14.7%
Proven up to 14.7% more accurate than competitive solutions in a recent published study.
Highly scalable
1,000+
Handles thousands of concurrent phone calls to support even the most demanding customer care environments.
Pays for itself
337%
Delivers clear return on investment over 3 years according to Forrester TEI report.
Features
AI that doesn’t give up
Looks for multiple ways to guide customers to the right answer: asking questions if a request is unclear, providing suggestions if still unsure and connecting to a human agent only when needed.
Customer care and telephone integrations
Connect to the customer service and contact center platforms you use every day.
Client stories
Learn more
Watson Assistant saves USD 23.9 million
See how organizations achieved a 337% ROI and lowered costs in this Forrester Total Economic Impact report.
