Conversational AI
The best customer experience starts right here
Using artificial intelligence and natural language processing (NLP), IBM Watson® Assistant provides customers with the best customer experience. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots. By learning from customer conversations, Watson Assistant automatically improves its ability to resolve issues the first time.
IBM Watson Assistant solves customer problems the first time (01:15)
Impact
Pays for itself
337%
Less than 6 months for payback on investment and delivers 337% in ROI according to Forrester TEI report.
More accurate
14.7%
Proven up to 14.7% more accurate than competitive solutions in a recent published study on machine learning.
Highly scalable
1,000+
Handles thousands of concurrent phone calls to support even the most demanding call center environments.
Deploy your assistant in minutes
Easy
Build a better customer experience without a degree in computer science. Get up and running in minutes by using a drag-and-drop interface to build dialog. Then customize your chatbot to fit your brand and embed it in your website with a simple copy and paste.
Put your best rep on every inquiry
Engaging
Watson Assistant converses as naturally as your best support agent. With best-in-class NLU, Watson Assistant understands colloquial speech patterns and surfaces dynamic rich media — video, image, audio — to automate the customer experience while engaging your customers.
Reduce customer friction
Efficient
Integrate with anything and answer more than FAQs. Watson Assistant searches across your organization for information to make each conversation better — and provides detailed analytics to give you a holistic view.
Scale while being secure
Enterprise-ready
Protect your data with IBM security, scalability, and flexibility. Support tens of millions of monthly conversations across your organization with a single product while safeguarding against customer data misuse.
Save more
Watson Assistant saves USD 23.9 million
Forrester interviewed four IBM clients who CRM streamlined business processes with conversational AI. See how these organizations improved customer satisfaction, empowered customer service agents and achieved a 337% ROI using virtual agents across their organization.
Testimonials
I think there have been massive benefits for everyone involved. It’s a win for customers; they get a more consistent, faster response. It’s good for us and our live agents and ultimately good for the industry.
Head of Digital Supply Chain Innovation, Financial Services
From the Total Economic Impact of Watson Assistant
The sooner you start, the sooner you get to a relevant call deflection number. Watson Assistant has a huge impact on that.
Product owner, automotive
From the Total Economic Impact of Watson Assistant
We were really looking for a scalable business model that can interact with our customers.
Senior product manager, software
From the Total Economic Impact of Watson Assistant