Conversational AI that’s easy to use and fast to deploy
Watson Assistant is more than an FAQ bot that can only address a small fraction of customer requests. It is designed with everything a business or customer experience user needs to create a complete virtual agent, without the need for expertise in AI, data science, or technical knowledge. Get started today – no coding skills required.
Get up and running quickly
Watson Assistant includes tools and capabilities that help even non-technical users build a virtual assistant quickly, like our out-of-the-box chat widget.
Visual skill builder
Through our drag-and-drop editor, easily design conversations based on how a customer would discuss an issue without writing a single line of code.
Instead of building chatbots from scratch, Watson Assistant uses machine learning to mine your existing chatlogs for recurring topics.
Leverage predefined content covering common industries and topics, from banking and retail to general customer support.
Natural language understanding (NLU)
Enable greater accuracy in customer inquiries from day one using our pretrained, best-in-class NLU models.
Easy to customize
Tailor your assistant to fit your brand with the ability to configure everything from the webchat’s color to the voice assistant’s language, dialect and tone.
Learns on its own
Optimize with autolearning
Improve the customer experience without the need for manual intervention. Watson Assistant learns from common conversational paths and choices - and improves over time.
Asks the right questions
Reduce frustration by asking customers for context when their questions or response isn’t clear.
Stays on target
Keep track of digressions
Easily manage multiple topics during a customer interaction, to separate the main goal from conversational asides.
Connects to your business
Optimize your assistant with integrations
Customer service integration
Easily connect your chatbot platform to existing CRM systems to route customers to the information and individuals they need.
Search skill with Watson Discovery
Find up-to-date answers in any existing content, from knowledge bases to websites.
Voice, SMS, SIP and IVR integration
Resolve customer phone calls without dial trees, long queues, or human agent interventions.
We found Watson Assistant to be easy to use and very scalable. The interface allows anyone to create a chatbot, while also enabling our developers to leverage the full power of Watson.