Watson Assistant

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Deliver fast, accurate information across any channel at the scale you and your customers need

Overview

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The smarter AI assistant for business

Watson Assistant is a conversation AI platform that helps you provide customers with fast, straightforward and accurate answers to their questions, across any application, device or channel. By automating responses to common inquiries, Watson Assistant reduces the burden on your agents and the risk of disruption during peak times. This lets your agents focus on complex use cases – not repetitive responses – and helps customers resolve issues day or night.

Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. Watson Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.

Why Watson Assistant?

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Deliver the experience customers expect

Provide fast, consistent responses across any channel by using the same underlying technology for voice and text-based interactions – not multiple point systems. Keep interactions intuitive and repeatable, using consistent features and capabilities to help customers resolve issues quickly and effectively.

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Get up and running quickly

Spend less time building and more time focused on your customers, using our intuitive, out-of-the-box user interface based on years of AI and customer service expertise. Configure channels and human-agent handoffs to leading customer care platforms and your existing telephony infrastructure with ease – all without the need for technical expertise.

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Reduce risk and speed resolutions

Automate responses to customer inquiries with greater speed and accuracy using industry-leading natural language understanding (NLU). Scale your customer service organization by handling common issues and continuously training your assistant to understand customer needs.

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Connect customers to the right information

Provide more relevant responses by connecting Watson Assistant to customer service and other applications that hold valuable data. Respond to customers on their channel of choice, from voice to web chat to messaging channels.

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Ensure security, resiliency and data privacy - anywhere

Maintain ownership of your data in a secure environment, whether in the cloud or on-premises. Run your assistant on any cloud provider, now or in the future - whether it’s IBM, Amazon, Google or Microsoft.

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Digital Integrations

Connect to your customer service platforms you use every day.

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Voice Integrations

Connect to your contact center platforms you use every day.

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Get results with
Watson Assistant

95% accuracy rate

Bradesco's AI assistant answers 283,000 questions a month across 62 products, with only 5% of calls requiring further assistance.

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99% decrease in response times

Autodesk improved their customer response times from 1.5 days to 5.4 minutes with a 24x7x365 AI assistant.

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1,000+ responses

Royal Bank of Scotland trained their AI assistant on 1,000 responses to over 200 queries helping customers find answers quickly and without human intervention.

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Watson Assistant saves USD $23.9 million

See how organizations achieved a 337% ROI and lowered costs in this Forrester Total Economic Impact report.

  
 
 
 

Download your free copy

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Download free Forrester report

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