Customer experience made easy
Don’t worry if you don’t know how to build your chat experience. We do the hard work for you. Our out-of-the-box chat interface is designed based on years of knowledge to help you make every interaction enjoyable.
Anyone can build an assistant
No technical experience? No worries. Anyone can build an assistant. The intuitive interface enables you to easily create dynamic customer interactions. Configure channels and human-agent handoffs to leading customer care platforms with ease in minutes.
Powered by NLU
Training your assistant to understand your customer in natural language is easy thanks to our AI technology. Industry-leading natural language understanding (NLU) provides training recommendations to build, run, and improve your assistant.
Connect to any system or channel
We understand you have your channels, systems, and apps in place. Preserve your investments and seamlessly connect Watson Assistant to messaging channels, voice channels (IVRs), market-leading customer service desks, or any other application across your organization.
Deploy anywhere, own your data
Deploying your assistant shouldn’t be dependent on your cloud provider, now or in the future. Whether it’s IBM, Amazon, Google or Microsoft, Watson Assistant runs in any cloud and on-premises environment.