Support plans: custom expertise for your business

Free support

Account type: Included with Lite,
Paygo and Subscription Accounts
Best for: Lite accounts,
non-production environments
High severity support: No
Client success manager: No
Language: English
Monthly price: English

Standard support

Account type: Included with Cloud
Dedicated and Local environments
Contact sales to upgrade your
Public Support.
Best for: Production environments
and limited business-critical
applications
High severity support: Yes
Client success manager: No
Language: English, Japanese
Monthly price: Starting at USD200
per month

Premium support

Account type: Contact sales to
upgrade from your environment’s
current support.
Best for: Mission-critical
environments with strategic
business dependence
High severity support: Yes
Client success manager: Yes
Language: English, Japanese
Monthly price: Starting at
USD10,000 per month

Create a support ticket in 3 easy steps

Step 1

To report an issue, log in and open
a support ticket
.

If you are unable to log into your
account, create a
ticket.

Step 2

Indicate the support severity.

Step 3

To upgrade your account to paid
Standard or Premium support,
contact us.

Free support resources and communities

IBM Cloud has a number of different free support resources and communities.
Connect, learn, share and use our products to their full potential for your
applications.

IBM Cloud central documentation
and learning hub

Community answers to thousands
of questions

Code, videos and other chatter on
hundreds of repositories

IBM Cloud active community of
developers trading ideas and
answers