IBM Cloud. Designed to protect your data.

Protecting your data is mission critical to IBM Cloud. IBM services are designed to protect your proprietary content and data. Access to your data is strictly controlled and monitored in accordance with IBM’s internal privileged user monitoring and auditing programs.

Data protection

As IBM's long history of security and privacy leadership demonstrates, IBM understands that protecting privacy is essential to gaining trust. IBM was one of the first companies to appoint a Chief Privacy Officer to develop and publish a genetics privacy policy, to be certified under the APEC Cross Borders Privacy Rules system, and to sign the EU Data Protection Code of Conduct for Cloud Service Providers.

GDPR

As part of the European Union's new General Data Protection Regulation (GDPR), which will go into effect in May 2018, IBM is enhancing its ongoing commitment to privacy by design. IBM is working to embed data protection principles even more deeply into its business processes. This work will also strengthen controls already in place to limit access to personal data, including with respect to mobile applications that rely on default settings to prevent sharing of personal data.

Data location

With nearly 60 data centers across six continents, IBM offers a cloud architecture that enables you to know exactly where your data and applications are running in the IBM global data center network. IBM is fully committed to protecting the privacy of your data. While there is no single approach to privacy, IBM complies with the data privacy laws in all countries and territories in which we operate. IBM supports global cooperation to strengthen privacy protections.

Building security and privacy with IBM SaaS

Watch this video to learn how IBM Cloud is aligned with industry and country requirements and is continuously monitoring for updates. When applicable, IBM uses your contact information according to the IBM Privacy Policy, the IBM Software Products and SaaS Privacy Statement, the terms and conditions of your SaaS offering, and as needed to provide support and keep you informed on updates related to your services.

We’re here to help

Cloud support

All customers of IBM Cloud are provided with free technical support through the IBM Cloud community or Stack Overflow. In addition, different levels of support are provided to meet different customer needs, depending on production workflow complexity and regulatory requirements for your applications and data.

Professional and managed services

Deploy mission-critical applications on the IBM Cloud and tap into the expertise of thousands of IBM cloud specialists helping accelerate time to market with rapid deployment using automation beyond virtual machine provisioning. IBM supports key workloads; commerce, analytics, SAP, SAP HANA and Oracle. Managed services are built on a global infrastructure with integrated security services, hardened OS build, data isolation, security patching and incident response.

Security

When you partner with IBM, you gain access not only to a full stack of IBM Cloud security services, but also to a security team supporting more than 12,000 customers in 133 countries. As a proven leader in enterprise security, we hold more than 3,500 security patents. And by combining the security immune system with advanced cognitive computing, we let organizations like yours continue to innovate while reducing risk.

Compliance

IBM Cloud’s compliance and trust certifications are one more confirmation of our strong commitment to protecting your data and your cloud. Rest assured, when it comes to meeting the world’s global and regulated industry standards, we’ve done the work for you.