How do I start using IBM Cloud Mass Data Migration?

Use the IBM Cloud® catalog to submit your request. When your request has been processed, the next available device or devices are configured and sent to you based on your network and shipping information.

In what regions are IBM Cloud Mass Data Migration available?

IBM Cloud Mass Data Migration is currently available in the United States (US), European Union (EU), United Kingdom (UK), Australia, Brazil, Canada, Hong Kong, India, Japan, Mexico, Norway, Singapore and South Korea. Online ordering is available in most regions, with the exception of Brazil and India. For any region without online ordering, contact your IBM client representative to inquire about using the service.

Devices cannot be shipped across international borders. For example, a device cannot be ordered in one region and shipped to another region, with the exception of the European Union.

How much data can I transfer using IBM Cloud Mass Data Migration?

There’s virtually no limit to the amount of data you can transfer, whether it’s a few terabytes or many petabytes. Each device holds up to 120 TB of usable capacity at RAID-6, but you can use multiple devices to accommodate larger workloads. IBM Cloud Mass Data Migration also offers inline compression, which may further increase usable capacity depending on how compressible your data set is. The largest single object is limited to 10 TB in size.

How long does it take to transfer my data?

From the time a customer submits a Mass Data Migration request to when their data is accessible in their IBM Cloud Object Storage bucket, the turnaround time can be a matter of days. Transfer performance can be affected by many factors, like networking, bandwidth or the number of files transferred. For example, transferring millions of small files takes longer than the same amount of data contained in fewer, larger files.

How long can I have an IBM Cloud Mass Data Migration device?

You can keep a device onsite for up to 90 days before a member of the Mass Data Migration team will reach out to you or your IBM client representative. At that time, you may be asked to provide an estimated completion time frame or return the device to IBM. This is applicable to all regions.

Is IBM Cloud Object Storage the only supported offload destination?

Cloud Object Storage (COS) is currently the only supported offload destination. Additional expansion is under way. If you need to move your data elsewhere, please refer to our IBM Cloud Mass Data Migration guide documentation for instructions on alternative use cases and how to move data out of COS.

Can I use IBM Cloud Mass Data Migration to export my data out of the IBM Cloud?

IBM Cloud Mass Data Migration doesn’t support exporting data out of IBM Cloud at this time.

How does IBM Cloud Mass Data Migration secure my data?

All Mass Data Migration devices are housed in rugged and durable enclosures. These waterproof, shockproof cases are enabled with tamper-resistant Trusted Platform Module (TPM) to ensure round trip device and data security. Mass Data Migration encrypts all data with AES 256-bit encryption and provides a strong password to unlock the storage pool. All data transfer within IBM is done over Secure Sockets Layer (SSL). For additional protection, users shall encrypt their data before copying to the device.

Where can I find IBM Mass Data Migration use case documentation?

New use case and tutorial documentation is created periodically. You can find links to available migration guides under the “Learn” section in the left sidebar of the Mass Data Migration IBM Cloud Docs page.

Where can I find a complete FAQ list for Mass Data Migration?

A complete FAQ list can be found under the “Help” section in the Mass Data Migration IBM Cloud Docs page.