Omnichannel customer service

Learn about the benefits and challenges of omnichannel operations in customer service and which strategies are needed to ensure your approach for omnichannel customer service is successful.

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Push notifications

Learn how push notifications work, and how to leverage this channel to increase marketed opt-ins, reach more targeted recipients, or support data security.

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Serverless

Serverless is a cloud execution model that enables a simpler, more cost-effective way to build and operate cloud-native applications.

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Help desk

Discover what constitutes a help desk today and how a help desk can benefit your business in the long run.

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IaaS versus PaaS versus SaaS

Understand and compare the three most popular cloud computing service models

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Network Operations Center

Explore the ways network operations centers help organizations maintain optimal performance and how AI plays a role in delivering more reliable network service.

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Customer retention

Explore the benefits of customer retention and the best strategies for ensuring customers remain loyal.

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Service Desk

Learn why IT service desks are vital for today’s organizations—where employees, customers and IT staff need to be fully productive, from anywhere.

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Database Schema

Learn how database schema create definition and organization of data within a relational database.

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