What is IT operations management?

IT operations management (ITOM) solutions from IBM can boost operational effectiveness, efficiency and reliability by accelerating your overall operations management lifecycle. You can get a consolidated view into the health and performance of applications and their associated IT infrastructures — with actionable insights. Armed with real-time cognitive analytics, you can predict, diagnose and resolve issues before they impact business services.

Optimize operational insights into application and infrastructure behaviors. Get the best practices for technology trends and processes that impact your IT operations. 

Netcool solution extends value on cloud

Modernize and simplify cloud operations management with IBM Netcool® Operations and learn that you can also run Netcool operations on IBM Cloud Private deployments.

ITOM from IBM can help you:

Use cases

Ensure the success of your IT operations

As an IT operations manager, you can ensure that all your key application services are always available to your customers and performing as expected, while driving efficiency on all levels.

Gain full control of your IT infrastructure

As part of an IT operations team, you can take complete ownership of issues in your operations environment by leveraging automation tools that can help you efficiently triage and resolve outage situations.

Resolve problems faster

Reducing mean time to recover (MTTR) issues is critical to your business services. IBM Netcool Operations Insight provides analytic-based tools that allow you to conduct transaction-level analysis for greater operational agility.

Featured offerings

IBM Netcool Operations Insight
Market-leading event management powered by AI and machine learning capabilities to significantly reduce system noise and incidents while providing visibility and control over your highly dynamic environments.

IBM Operations Analytics
Turn terabytes of big operational data into understandable and actionable insights for quicker problem solving and better service.

IBM Cloud Event Management
Restore service and resolve operations incidents quickly from the cloud.

IBM Cloud Management for hybrid deployment
Gain insights for smarter management and business decisions across cloud, hybrid and traditional environments.

Eni manages a complex, geographically dispersed IT environment with Netcool

We have reduced our mean-time-to-repair by 15 percent; we have reduced our operational effort in time by 10 percent; and we have reduced by 30 percent the number of open tickets.

—Maria Greppi, Network Operation Center Manager, Eni S.p.A.

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