Use cases

Customer support

Example screenshot of a refund dashboard showing refund requests by type and processing time

Customer support

Automate refund requests: minimize manual work with straight-through processing to improve productivity and meet fluctuating customer demands.

Accounts payable

Screenshot of IBM Automation platform loyalty program decision model

Accounts payable

Validate invoices: manage the increasing volume of invoices and streamline your validation process with decision automation. Detect errors more quickly to improve accuracy and apply changes as needed to reduce the amount of time to payment.

HR onboarding

Screenshot of IBM Automation platform HR onboarding app showing candidate details and hiring status

HR onboarding

Build and utilize low-code apps: use automation to manage the onboarding process from application through onboarding. Create and update applications quickly using low-code tools to simplify and update the onboarding process.

Remote work dispatch

Screenshot of a dashboard showing a workstream for requesting shared services help

Remote work dispatch

Simplify common tasks: business users can create lightweight workflows without coding to improve productivity and decrease the complexities and limitations of remote work.



Everything you need to meet your business automation requirements

Process analysis

Use existing data to dive deep and identify where automation can help create the greatest impact.

Task automation

Bring RPA and all other business automation capabilities together to enable digital labor.

Document processing

Classify documents and extract data using pretrained deep learning models to get more out of your data.

Workflow orchestration

Create and manage AI-directed workflows to automate business processes with BPM and case management.

Decision management

Combine business rules and machine learning to help make intelligent operational decisions.

Content services

Use AI to gain a better understanding and provide better governance over your enterprise content.

One platform

IBM Cloud Pak for Business Automation is part of the IBM Automation platform

Tap into shared automation services to get insight into how your processes run. Visualize hotspots and bottlenecks, pinpoint what to fix with event detection and use financial impact information to prioritize which issues to address first.

Process mining

Create a visual representation of the data flowing through your business and pinpoint bottlenecks in your operations.

Automation insights

Draw on advanced AI and analytics to create a baseline that you’ll use to track key performance indicators (KPIs) over time.

Robotic process automation

Use attended and unattended bots to build robust automations that augment the work done by your human workforce.


We offer software, services and consulting — for most any cloud. Choose what works for you.

Move forward on your own

Gain a more secure path to the cloud by buying only what you need from this or other IBM Cloud Pak containerized software solutions.

Move forward with some help

Work alongside our experts to assess your portfolio, implement quick agile change, and set the course for your automation future.

Move forward by letting us do it for you

Focus on innovation and keep existing resources in place by letting our experts manage your ongoing automation needs.

Next steps

Learn how to start your hyperautomation journey with IBM Cloud Pak for Business Automation today.

Explore the IBM Automation platform

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