Learning About the Value of Dynamic Service Assurance from a Pandemic

2 min read

Network traffic patterns have been transformed by the huge shift in users’ behavior.

For the last several years, IBM has been evolving operational systems support (OSS) solutions to operate in near real-time and reflecting on the state of the Communications Service Provider (CSP) network. We’re making it possible for network operations teams to trust their tools in the emerging world of highly dynamic virtual networks so they can better accommodate changes in load and traffic patterns.

Recent events have shown us that as network professionals, we aren’t the only ones that can upend the network literally overnight. 

I spend a lot of time with telecommunications companies all over the world, and during March and April of this year, every one of them watched as network traffic patterns were transformed by the huge shift in their users’ behavior in response to the COVID-19 social distancing activities.

IBM Cloud Pak for Network Automation addresses the increase in voice network traffic

Suddenly, everything is different. Almost all business network traffic is now residential traffic, and most of the providers I have spoken to see a big increase in voice as a fraction of their network load. Being able to monitor these changes in near real-time and share those insights with relevant engineers and decision-makers (so that quick action can be taken) has been critical.

As we developed IBM Cloud Pak for Network Automation, we strived to build a balanced solution where automated, scalable orchestration of network services was matched with dynamic real-time Service Assurance. We knew that service orchestration and automated network flexibility would challenge network operations.

There is no going back. We are living through a time that has shown us that internal and external events can change almost everything, almost overnight. It’s time to look to management and support systems that are flexible and effective enough to keep up with a world that can change in an instant.

Transform your network with IBM

IBM Cloud Pak for Network Automation is an AI-powered, telco cloud platform that enables the automation of network operations so CSPs can transform their networks, evolve to zero-touch operations, reduce OPEX, and deliver services faster.

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