The IBM® Voice Agent with Watson™ is now generally available and will enhance your call center operations.
The IBM® Voice Agent with Watson™ is now generally available! You can create a cognitive voice agent built on Watson services that customers can call and speak to over the phone. With Watson artificial intelligence at its backbone, your voice agent can communicate in a conversational manner, handling complex interactions and solving customer calls within the voice agent.
This release introduces the following new features:
- Add redundant Watson service locations for disaster recovery.
- Edit advanced configuration options to customize how your voice agents transfer calls, play prerecorded messages to callers, and interact with Watson services.
- Configure the number of maximum concurrent connections in your Standard service plan.
- Connect your voice agents to SIP trunking providers like NetFoundry, Twilio, AT&T, and other service providers or peer with Voice Agent with Watson.
To get started, see the Voice Agent with Watson documentation.