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Why automate workflows?

Digitizing your workflows focuses on the orchestration or sequencing of activities required to operate a business, whether as a straight-through or human-assisted process, or as case management. Digitized workflows enable business professionals to participate directly in designing business solutions, rather than forcing them to write requirements and hand those requirements over to IT.

Icon representing ability automated workflows at scale have to expertly manage cases and exceptions

Automate at scale

Do more with less by deploying “hands off” processing, while expertly managing cases and exceptions.

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Create consistent customer experiences

Deliver consistent, transparent experiences with a framework for creating standardized workflows that can be reused across the organization.

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Achieve flexible workflow styles

Seamlessly blend structured processes and unstructured case management into a seamless workflow to ensure smooth operations.

IBM Business Process Manager

IBM Business Process Manager allows organizations to model, create and optimize critical business processes with speed and agility. It includes tooling and runtime for process design and execution, along with capabilities for monitoring and optimizing work that’s executed within the platform. It’s specifically designed to enable process owners and business users to engage directly in the improvement of their business processes.

Software editions of IBM Business Process Manager

IBM Business Process Manager

This solution is designed for multi-project improvement programs that focus on workflow and productivity.

IBM Business Process Manager on Cloud

This subscription-based BPM cloud service offers low startup costs and fast return on investment.

IBM Business Process Manager Express

This entry-point solution is ideal for initiating BPM projects, providing an easy-to-use interface with a process execution, monitoring and optimization engine.

Try IBM Business Process Manager on Cloud

Implement process improvements quickly in a full-lifecycle BPM environment that includes development, test and production — with tooling and run time for process design, execution, monitoring and optimization — all as a platform as a service hosted on the IBM Cloud.

IBM Case Manager

IBM Case Manager simplifies the design and deployment of customized case management solutions that enhance your capacity to resolve complex cases by providing persistent access to information, workflow, tasks and analytics. IBM Case Manager empowers your case workers to make complex, real-time decisions based on constantly changing information with an interface that delivers a seamless and consistent experience quickly — anywhere. IBM Case Manager discovers difficult-to-find correlations and critical insights buried in silos of unstructured data. Integration with third-party cloud applications provides a superior ability to collaborate.

IBM Case Manager is a solution platform for all content-related work. It helps people achieve better business outcomes by delivering the right content at the right time in order to make the right decision.

Additional case management offerings

IBM Case Foundation

Build workflow solutions for content and case-centric processes with an integrated task and BPM platform.

IBM Case Manager on Cloud

Engage people with business content, provide contextual insight through real-time analytics and enhance teamwork through collaboration tools and flexible workflow.

IBM Case Manager for Investigations

Resolve cases faster and with greater efficiency by empowering investigators with analytics and other tools to help them capture and access key case information anywhere.

Why IBM?

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Your cloud or the IBM Cloud?

Take advantage of quick and simple set up with either IBM Business Process Manager on Cloud or one of IBM’s on-premises solutions.

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Collaborate to optimize

You can improve collaboration between your IT and business teams with the built-in visibility and analytics within the unified model-driven environment.

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A price and package for nearly every budget

Start small on your BPM projects with IBM’s subscription-based consumption model you can grow over time and scale smoothly from initial project to an enterprise-wide program.

Extend the value of workflow automation

The true power of automation is in connecting your workflows with other tasks, business rules and content — within your organization. A comprehensive, integrated platform for achieving your digital business automation objectives, IBM’s digital business automation platform can help your organization unlock its fullest potential.

Image representing the ability to orchestrate and monitor your RPA bots using the tasks automation capability of the IBM automation platform

Orchestrate and monitor your RPA bots
(Workflow + Tasks)

End-to-end processes can often include multiple RPA bots that automate specific repetitive human tasks within the process. Using workflow automation with RPA allows you to orchestrate multiple bots and better handle exceptions.

Image representing the ability to accelerate change management using the business-decisions automation capability of the IBM automation platform

Accelerate change management
(Workflow + Decisions)

Decouple business rules from business process and workflow applications, enabling business rules to be changed as needed without having to redeploy the entire application.

Image representing the ability to initiate business processes using the content automation capability of the IBM automation platform

Use content to initiate business processes
(Workflow + Content)

Content-driven workflows can be automatically initiated by actionable events, based upon defined rules for the document class within the central content repository.

Improve customer satisfaction and patient care with workflow automation

Barclays Bank, UK

Barclays increased its customer satisfaction around automated, multichannel services to a Net Promoter Score (NPS) of 70 and rolled out new automated multichannel customer processes 88 percent faster, using IBM Business Process Manager.
 

Molina Healthcare

Molina Healthcare provided better care with 50 percent faster access to medical information, using IBM Case Manager.

Learn more about workflow automation

Try IBM Business Process Manager on Cloud

Sign up for your 30-day complimentary trial of IBM Business Process Manager on Cloud.

IBM Case Manager webcast

Learn how IBM Case Manager provides the platform to create cognitive business solutions for knowledge-intensive businesses and how to retain your institutional knowledge of the best service outcomes.

Improve customer interactions with IBM Case Manager and IBM Datacap

Learn how you can improve customer interactions. You’re in the driver’s seat as the demonstration visually explains step by step how customer information is captured, stored and managed.

Need to talk to an expert?

IBM offers a scalable platform for rapidly prototyping solutions that automate and augment critical business processes, decisions and content. IBM’s ecosystem and industry expertise can help you start quickly and scale to enterprise-wide deployment, without the fragmentation of product and skills common to other solution providers.

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Call 877-426-3774 (Priority code: Hybrid Cloud)

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