IT operations management – ITOM

Empower your IT operations to rapidly identify, isolate and resolve problems before they impact your business services

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Three ways ITOM solutions benefit your business

Ensure the success of your IT operations

As an IT operations manager, you need to make sure that all of your key application services are always available to your customers and performing as expected, while driving efficiency on all levels.

Gain full control of your IT infrastructure

As part of an IT operations team, take complete ownership of issues in your operations environment by leveraging automation tools that can help you efficiently triage and resolve outage situations

Resolve problems faster

Reducing mean time to recover (MTTR) issues is critical to your business services. IBM Netcool® Operations Insights provides analytic-based tools that allow you to conduct transaction-level analysis for greater operational agility.


New insights into big data

In this white paper from Enterprise Management Associates (EMA), explore how analytics is delivering new insights into operational big data.

Why ITOM from IBM?

Understanding the health of your IT and network environment is critical to your business. Being able to rapidly identify, prioritise and resolve events which impact your infrastructure before they adversely affect your business can often make the difference between success and failure.

IT operations management (ITOM) solutions can help you improve operational agility with real-time analytics, accelerate problem identification and resolution with search analytics, and improve operational efficiency with historical analytics.

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ITOM can help you:

Maximise operational effectiveness.
Gain cognitive insight into the health and performance of your applications and associated IT and network infrastructures across local, hybrid and cloud environments.

Improve operational efficiency.
Leverage real-time analytics to help identify, isolate and resolve problems faster.

Increase operational reliability and agility.
Use event-driven guidance, automation and notification to prompt the right activity to fix the most important issues.

Reduce cost.
Achieve a single view and central consolidation point for events and problem reports from throughout your operations environment.

IBM named a leader in 2016 Gartner Magic Quadrant for Operational Support Systems

ITOM offerings from IBM

Netcool Operations Insights

Use real-time and historical analytics to identify, isolate and resolve problems before they impact your business.

IBM Runbook Automation

Create and execute runbooks for faster, more repeatable and consistent problem resolution.

IBM Alert Notification

Receive instant notifications of problem occurrences in your IT operations, by email, SMS and voice message.

IBM Operations Analytics – Log Analysis

Analyse all your operational data types to better identify, isolate and resolve problems.

See how Netcool Operations Insights can help your business

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Talk to an expert:
0800 206 1195 (Priority Code 109HG03W)