IT operations analytics involves collecting IT data from different sources, examining that data in a broader context, and proactively identifying problems in advance of their occurrence. With the right ITOA solution, you can detect patterns early to predict issues before they arise.
Turn terabytes of big data from your IT operations into relevant and actionable insights for quicker problem solving and better service. With ITOA, you can extract insight from key operational data types, such as log files, performance metrics, events and trouble tickets, so you can:
Proactively avoid outages.
Achieve faster mean time to repair (MTTR).
Realize cost savings through greater operational efficiency.
Consolidated Communications prevents all major incidents
“IBM [Operations] Analytics helped detect 100 percent of the major incidents that occurred, including salient features, and helped us eliminate manual thresholds which will result in a cost avoidance of USD 300,000 annually.”
— Chris Smith, Director, Tools and Automation, Consolidated Communications Holdings, Inc.