More self service:
service desk

Service desk software has moved beyond ticket creation and status updates. As users become more mobile and global, organizations need to manage new IT support services, while controlling costs.

Today’s service desk software provides advanced, customizable tools to unify assets and ease change management. Increased self-service capabilities improve user access to applications, workflows and communications.

With automated processes, service desk software can reduce risk and improve service levels for better productivity.

Service desk software helps you simplify with one solution for many needs.

Data centers

Virtualized and cloud environments


IBM Control Desk:
Automate across platforms, channels and endpoints

IBM Control Desk is advanced service desk software that delivers optimized, automated service management to help reduce costs and increase agility.

The IBM Control Desk solution offers flexibility and depth of features, including simplified IT asset management and service automation.

Customize quickly as needs change

Configure with ease to match your business needs. Choose on-premises, cloud or hybrid deployment—and seamlessly change your delivery model, as needed.

Automate user-friendly self service

Empower your business users and increase satisfaction levels. As they enjoy more self service, your ticket volume decreases.

Manage change and assets smarter

Move beyond tickets and status updates, and automate service desk management across all your endpoints, with smart change management tools.

IBM Control Desk addresses today’s complex service desk needs. Read the Info-Tech Research Group report, “Vendor Landscape: Enterprise Service Desk Software,” to learn why Info-Tech named IBM a “champion” in its evaluation of enterprise service desk software.

Case studies

Cognizant Technologies

IBM knows what it’s doing, and that’s the reason we chose IBM Control Desk. We’ve achieved an 80 percent reduction in ticket volumes and a 40 percent improvement in mean-time-to-resolution rates with IBM Control Desk.

–Jaideep Chatterjee, Director for AVM Center of Excellence, Cognizant Technologies


Reduction in ticket volumes

Try IBM Control Desk at no charge

Take advantage of our complimentary 30-day trial offer today. Explore and evaluate your own fully functional service desk software from IBM. This is the real, hosted, feature-loaded product.

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