Support Plans

All customers of Bluemix are provided with free technical support through the Bluemix community or Stack Overflow. In addition, different levels of support are provided to meet different customer needs. Refer to the following table to choose between the free, basic, standard, and premium support levels. This is only for Bluemix PaaS. Please contact us to inquire about Bluemix IaaS support.

Plan Free Basic Standard Premium
Recommended for Non-production workloads where traditional severities and response times are not critical. Non-production workloads where traditional severities and response times are not critical. Enviroments with a limited number of business-critical applications. Mission-critical environments with a strategic dependence on Bluemix
Account/Enviroment Included with Bluemix trial accounts Included with Bluemix Pay-As-You-Go and Subscription Accounts Included with Bluemix Dedicated and Local Environments.

Contact Sales to upgrade your Bluemix Public Support
Contact Sales to upgrade from your environment's included support
Language English English English English
High Severity Support
Monthly Price Free Free $200 USD/month or 10% of your Bluemix Public charges (whichever is greater). $10,000 USD/month or 10% of your Bluemix Public charges (whichever is greater).
Assigned Client
Success Manager

8 hours per week included

Free

Recommended for: Non-production workloads where traditional severities and response times are not critical.
Account/Enviroment: Included with Bluemix trial accounts
Language: English
High Severity Support:
Monthly Price: Free
Assigned Client Success Manager:

Basic

Recommended for: Non-production workloads where traditional severities and response times are not critical.
Account/Enviroment: Included with Bluemix Pay-As-You-Go and Subscription Accounts
Language: English
High Severity Support:
Monthly Price: Free
Assigned Client Success Manager:

Standard

Recommended for: Enviroments with a limited number of business-critical applications.
Account/Enviroment: Included with Bluemix Dedicated and Local Environments. Contact Sales to upgrade your Bluemix Public Support
Language: English
High Severity Support:
Monthly Price: $200 USD/month or 10% of your Bluemix Public charges (whichever is greater).
Assigned Client Success Manager:

Premium

Recommended for: Mission-critical environments with a strategic dependence on Bluemix.
Account/Enviroment: Contact Sales to upgrade from your environment's included support
Language: English
High Severity Support:
Monthly Price: $10,000 USD/month or 10% of your Bluemix Public charges (whichever is greater).
Assigned Client Success Manager: 8 hours per week included

Additional Support Options

If you experience problems with IBM® Bluemix®, you have several support options, such as getting help through a forum, or opening a support ticket.

Technical Support

Free support is available in the Bluemix Developers Community.

Log in to Bluemix to create a support ticket. Log In

The support policies for Platform and Infrastructure Services are available in the Bluemix Console and provide details of available support options, as well as information on access, support business hours, severity classification, and support resources and limitations.

Explore our technical documentation for IBM Bluemix services and IBM Bluemix infrastructure

Monitor Bluemix status

Account
Registration, ID, and Billing

If you're able to log in with your IBM ID, visit the Client Success Portal to view or open a support ticket.

If you are unable to log in, visit the Bluemix Support Page to submit your issue.

Sign up for a Bluemix trial today

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