Bay Area Rapid Transit
If any part of BART’s transit system fails on a weekday, 400,000 San Francisco Bay Area passengers’ plans are in peril. These passengers expect nothing less than 100-percent on-time performance every day. BART’s maintenance reliability information system is mission-critical, and is used by supervisors and engineers to monitor the status of cars in 44 stations and over 100 miles of track in four counties. However, the system wasn't mobile, while most of BART’s workforce is. Mobile system management was needed to provide better response to maintenance issues and to improve customer service.