IT operations management – ITOM

Empower your IT operations to identify, isolate and resolve problems before they impact your business services

Three ways ITOM solutions benefit your business

Ensure the success of your IT operations

As an IT operations manager, you need to make sure that all of your key application services are always available to your customers and performing as expected, while driving efficiency on all levels.

Gain full control of your IT infrastructure

As part of an IT operations team, take complete ownership of issues in your operations environment by leveraging automation tools that can help you efficiently triage and resolve outage situations.

Resolve problems faster

Reducing mean time to recover (MTTR) issues is critical to your business services. IBM Netcool Operations Insights provides analytic-based tools that allow you to conduct transaction-level analysis for greater operational agility.

Explore Resources

Insights for more proactive operations

Discover how cognitive capabilities have revolutionized service management.

Six years running

IBM named a leader in 2016 Gartner Magic Quadrant for Operations Support Systems.

Total Economic Impact study

Read how organizations using IBM Netcool Operations Insight received an ROI of 126 percent.

Putting the Ops in DevOps for Dummies

Learn how to optimize operational insights into application and infrastructure behaviors.

Analytics assessment

See how your organization rates for using analytics to manage IT operations.

ITOM from IBM can help you:

Line graph with points to represent IT operations efficiency

Improve operational efficiency
Leverage real-time analytics to help identify, isolate and resolve problems faster.

Icon of a line graph to represent using data to optimize IT operations performance

Maximize operational effectiveness
Gain cognitive insight into the health and performance of your applications and associated IT and network infrastructures across local, hybrid and cloud environments.

Tools Icon to represent using event analytics to increase IT operations reliability

Increase operational reliability and agility
Use event-driven guidance, automation and notification to prompt the right activity to fix the most important issues.

Bar chart icon to represent reducing costs with streamlined operations management

Reduce cost
Achieve a single view and central consolidation point for events and problem reports from throughout your operations environment.

Claranet uses event analytics for better IT event management insights

Advanced event analytics allows Claranet to reduce the number of trouble tickets and focus more time and resources on addressing our customers’ most important business-critical issues.

—Jason Taylor, Senior Systems Engineer, Claranet Group Ltd

ITOM solutions from IBM

Screen shot from Netcool Operations Insight product

Netcool Operations Insights
Use real-time and historical analytics to identify, isolate and resolve problems before they impact your business.

Screen shot from  IBM Operations Analytics – Log Analysis product

IBM Operations Analytics
Turn terabytes of big operational data into understandable and actionable insights for quicker problem solving and better service.

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IBM Cloud Event Management
Restore service and resolve operations incidents quickly from the cloud.

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