Electronic Request for Services (eRFS) automates the RFS process with IBM providing our clients better visibility into requests, improved process efficiency and faster response times.

eRFS Features and Benefits

Standardized and consistent process for managing RFS

  • Single interface into and with IBM
  • Managed, flexible workflow across the entire RFS process
  • Automated email notification at key steps in the process
  • Enhanced transparency
  • Instant access to RFS status
  • Customizable, real-time reporting
  • History log that tracks status changes and records by whom and when actions were taken
  • Greater governance and audit readiness
  • Document repository
  • Secure, IBM-hosted solution
  • User access controls managed by IBM

Please contact me for more information

Amber Ostrej

IBM Digital Commerce Consultant


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Or call me at 1-470-891-2074