IBM was able to offer an excellent team that captured all our goals precisely and presented realistic solution approaches. IBM Global Business Services provided a detailed response based on intensive experience.

Heinrich Polle, Head of Premium Collections, R+V Versicherung AG

Business Challenge story

Insurance company R+V Versicherung AG is building what it calls the “Insurance of the Future.” Existing business management solutions were not capable of providing a global, enterprise-wide view of finances and workflow processes.


Working with IBM Global Business Services, R+V Versicherung implemented an integrated suite of SAP applications, both for specialist insurance workflows and for general business and financial management.


Standard and mass-market collection processes will soon be automated, allowing complex contractual and customer functions to be handled more cost-effectively. The solution provides greater flexibility and responsiveness to future market developments and regulatory requirements. R+V saves about €12 million annually in operational process costs. Optimized debt collection procedures can help generate approximately €12 million in revenues a year.

  • Other
  • Solution Components

    • GBS BCS - EA SAP : Core ERP Central Component - ECC
    • GBS BCS EA - SAP
    • IBM-SAP Alliance
    • SAP ERP
    • SAP NetWeaver Business Warehouse