With more than 11,000 employees at 94 locations across India, leading commercial vehicle manufacturer VECV needs seamless, responsive technical support to ensure high-availability IT operations. To ensure high-availability IT operations and drive user productivity across its locations throughout India, VECV sought comprehensive support from one trusted IT provider.
IBM created an integrated Infrastructure Services support contract that includes IBM® Hardware Warranty and Maintenance Services to keep VECV’s multi-vendor IT infrastructure operating at peak levels. IBM developed a governance structure to help VECV manage vendors more effectively. Finally, the IBM Digital Workplace Services solution empowers VECV employees to use the mobile devices of their choice in the workplace, provides centralized help desk support and offers time-saving self-service capabilities.
- Reduced IT downtime with multifaceted support
- Gain visibility of more than 8,000 assets across company locations
- Simplifies support with infrastructure and enhanced end user experience from IBM
- Boosts availability and business continuity for its IT operations