“IBM gives us confidence in the availability and reliability of our IT environment, and we know that our users have the support they need at all times.”

—Rajesh Mishra,Senior Vice President of Corporate Processes and IT, Rajesh Mishra, Senior Vice President of Corporate Processes and IT,

Business Challenge

With more than 11,000 employees at 94 locations across India, leading commercial vehicle manufacturer VECV needs seamless, responsive technical support to ensure high-availability IT operations. To ensure high-availability IT operations and drive user productivity across its locations throughout India, VECV sought comprehensive support from one trusted IT provider.


IBM created an integrated Infrastructure Services support contract that includes IBM® Hardware Warranty and Maintenance Services to keep VECV’s multi-vendor IT infrastructure operating at peak levels. IBM developed a governance structure to help VECV manage vendors more effectively. Finally, the IBM Digital Workplace Services solution empowers VECV employees to use the mobile devices of their choice in the workplace, provides centralized help desk support and offers time-saving self-service capabilities.

Business Benefits

  • Reduced IT downtime with multifaceted support
  • Gain visibility of more than 8,000 assets across company locations
  • Simplifies support with infrastructure and enhanced end user experience from IBM
  • Boosts availability and business continuity for its IT operations  


  • IBM Global Technology Services