It became evident to us very quickly that we needed visibility into our own network as well as to external events.

Security Manager, Regional US Bank

Business challenge

The bank’s need for an advanced solution that could detect insider threats was revealed when its existing managed security services provider misidentified an attack as a “high” external network threat.


The original investigation consumed 3 hours and produced 300 alerts,100 emails, 3 phone calls—and no resolution. Using IBM® QRadar® SIEM, IBM Business Partner CarbonHelix security professionals were able to identify the cause in 5 minutes as a non-threat resulting from a common network configuration problem caused by an unscheduled network change.


  • 5 minute investigation to resolve cause of security attack, compared to 3 hours
  • 360-degree view of network, internally and externally, with IBM QRadar and CarbonHelix
  • Improved security posture with a more advanced managed SIEM solution


Solution category

  • Security Solutions
  • Solution components