Business Challenge story
After Italian lawmakers passed the Insurance Deregulation Act in 2013, UnipolSai Assicurazioni S.p.A had the impetus it needed to move forward quickly on its strategic plan to engage clients through multichannel digital experiences.
UnipolSai deployed a new customer portal and agent portal built on the IBM Customer Experience Suite solution to offer targeted online information based on user profiles.
UnipolSai expects to better support its clients with self-service options and grow the business by funneling to agents the insights gleaned from multichannel, multibrand sources.
- Customer Experience & Growth
- Digital Experience Managed Hosted Withdrawn
- FSS: Insurance - Front Office - Data & Analytics
- FSS: Insurance - Front Office - Distribution Channel Management
- FSS: Insurance - Front Office - Sales & Customer Service
- Rational Analysis, Design & Construction
- WebSphere Application Server
- Workflow Management