Union Bank, N.A. wanted to further increase responsiveness and reduce costs by continuing to evolve its ECM strategy begun in 1994 to eliminate paper-intensive manual processes.
The bank teamed with IBM Business Partner Pyramid Solutions, Inc. to extend existing IBM® FileNet® content management solutions with IBM Case Manager software.
By enabling business-driven use-case modeling and fostering reusability, Union Bank speeds deployment of process improvements, enterprise-wide
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