Now we can use a document to start a process and the IBM Case Manager workflow modeling capabilities put control in the hands of the business. Updating a business process rule, for example can be completed in three days instead of three months.

—Albert Pena,Vice President of bank operations,Union Bank

Business Challenge story

Union Bank, N.A. wanted to further increase responsiveness and reduce costs by continuing to evolve its ECM strategy begun in 1994 to eliminate paper-intensive manual processes.

Transformation

The bank teamed with IBM Business Partner Pyramid Solutions, Inc. to extend existing IBM® FileNet® content management solutions with IBM Case Manager software.

Benefits

By enabling business-driven use-case modeling and fostering reusability, Union Bank speeds deployment of process improvements, enterprise-wide

Solution Category

  • IBM Hybrid Cloud
  • Watson Customer Engagement
  • Hybrid Cloud Integration
  • Middleware
  • Solution Components

    • Case Manager
    • FileNet Content Manager
    • FileNet Image Services (Loz)