IBM really helped us understand how we could better leverage our SAP technologies to deliver on our commitment to consumers.

Stephenie Howard, Director of Performance Management and Strategy, CenterPoint Energy,

Business Challenge story

Today, consumers expect maximum efficiency and transparency from their energy providers. How could CenterPoint Energy ensure this for five million customers?

Transformation

By joining forces with IBM and SAP, CenterPoint launched Customer Vision Platform, an innovative tool which offers predictive analytics capabilities that help transform the customer experience.

Benefits

Authenticates and identifies customers faster, saving up to 25 seconds per call. Increases agent occupancy rates by 90 percent. Decreases agent handle time by 30 percent with IBM and SAP HANA.

  • Other
    • GBS BCS EA - SAP
    • IBM Global Business Services
    • IBM-SAP Alliance
    • SAP CRM
    • SAP HANA