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Petroleum Development Oman LLC

Make paper-based processes a thing of the past

Limited by paper-based back-office processes, PDO was looking to embrace a computer-aided facilities management (CAFM) solution. The business joined with Carillion Alawi LLC and IBM Business Partner Praxis Solutions to migrate its procurement and company-wide asset and real estate management processes to IBM® Maximo® software.

BRUNATA-METRONA

Achieving sustainable energy consumption with detailed usage data and intelligent real estate operations

BRUNATA-METRONA is on a mission to substantially improve energy efficiency in properties using digital technologies. By integrating its SAP® solutions to IBM® Power® Systems and IBM Storage, the company provides intelligent home automation capabilities that enhance customer satisfaction, help cut costs, and accelerate its own business processes.

ANTA Group

Global sportswear brand uses fine-grained retail insights to tune performance and boost sales

When it comes to sportswear, every customer has unique needs and preferences around style, size, and price. To empower customers across China to find their perfect fit, ANTA Group is working with IBM® Services™ to shape personalized, high-quality retail experiences in store, online and on mobile, supported by lean merchandising from SAP S/4HANA®.

City of Markham

Viral veracity — how to combat COVID-19 with AI and up-to-date answers

In an effort to help keep its community informed and safe during the COVID 19 pandemic, the City of Markham – Canada’s high-tech capital – became the first city in Canada to deploy the IBM Watson® Assistant for Citizens virtual agent, enabling users to receive up-to-date COVID-19 information online, by phone or by using the Access Markham mobile app.

Della Volpe delivers the goods on time, every time

Brazilian road cargo company turbocharges capabilities with IBM and SAP

Managing millions of deliveries each month demands robust planning and the ability to adapt quickly to changing customer needs. Road cargo specialist Della Volpe will enhance its core capabilities by deploying SAP Transportation Management with SAP S/4HANA® on IBM® Power® Systems and IBM Storage as an SAP S/4HANA Tailored Datacenter Integration. By implementing SAP S/4HANA with support from IBM, Della Volpe will increase system reliability, reduce its datacenter footprint, and cut operational costs.

Evolution Systems Pty. Ltd.

All the storage needed … with a little extra

To accommodate the shifting storage demands of its cloud services customers, IBM Business Partner Evolution updated its data centers with IBM FlashSystem® 7200 hardware, featuring the IBM® Storage Utility Offering. Now, the business can quickly and easily match its infrastructure to customer needs — all while boosting performance.

Indosat Ooredoo

Transforming the customer and agent experience by reinventing the contact center

With a vison to be Indonesia’s leading digital telecom player, Indosat Ooredoo was seeking to enhance customer experience and agent productivity by embedding digital in all customer interactions. Indosat Ooredoo collaborated with IBM to modernize its contact center using Salesforce solutions and IBM Garage™ methodology. This helped Indosat Ooredoo reduce the Average Handling Time (AHT) by 50% and Average Speed of Answer (ASA) by 90%.

Roman’s Pizza

Chat your way into delicious food, satisfied employees and happy customers

Overwhelmed by high volumes of customer queries, Roman’s Pizza joined with IBM Business Partner Ocular Technologies to launch Levi, a customer support chatbot. The solution, powered by IBM Watson® technology, allows consumers to more easily find the food they crave while helping customer service staff stay a little saner.

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