The biggest benefit of being in the cloud is there’s no barrier to it—when we want to extend our business, we can start implementing quickly.

—Peter Milne, B2B Integration Manager, RS Components,

Business Challenge story

When customers shop online, they increasingly expect to see exactly when their orders will be delivered—but communicating with suppliers via email made this difficult for RS Components to achieve.

Transformation

RS Components embraced an automated approach to partner integration in the cloud—enabling it to feed up-to-date supplier information on product availability and shipping dates to its e-commerce site.

Benefits

Today, RS Components communicates supplier delivery information to customers seamlessly via the digital channel—helping online shoppers to order with confidence.

  • Watson Customer Engagement