Engaging an expert partner like IBM has made a tremendous difference to the success of this ambitious project.

—Benjamin Tarte, ERP Director, Royal Canin,

Business Challenge story

Pet food specialist Royal Canin saw an opportunity to further improve customer service, create an ERP that would automate internal controls and enable a digital transformation for online sales channels.


To enable a fast worldwide rollout, the company joined forces with IBM to replace fragmented IT systems and processes with a standardized global platform built on Microsoft Dynamics NAV.


Process standardization in one global solution enhances capabilities and efficiency, and enables internal-control compliance. The solution also gives an opportunity to launch new e-commerce channels.

Solution Category

  • Global Business Services
  • Solution Components

    • IBM Global Business Services
    • GBS AD&I - EA - Microsoft
    • GBS BCS EA - Microsoft
    • GBS AD&I - Application Development & Management