REA needed to streamline and scale their product catalogue and pricing structure. They needed a partner with expertise to help them scale their business globally.
In just twelve months, REA migrated from multiple systems with manual contracting to a fully integrated end-to-end lead-to-cash company.
Roll out new engagement solutionsincluding a mobile first and customer-facing self-service portal
Allows customersto purchase, upgrade and renew products on-the-go
Visibility across their multiple brandsin Hong Kong, Singapore and Malaysia
Business challenge story
Scale the business globally
REA Group Limited, a multinational digital advertising company specializing in property and headquartered in Melbourne, Australia, needed to streamline and scale their product catalogue and pricing structure. With the complexity that comes from managing five brands, across three countries, with multiple business units and approximately 750 products, REA’s team needed a single selling hub to create a seamless global property advertising engine.
Delivering greater impact for clients
REA worked with IBM Bluewolf to implement Salesforce Sales Cloud to standardize their sales process, CPQ Cloud to generate complex quotes quickly and efficiently, and Anypoint Platform to integrate data from its legacy systems. Every employee can now access real-time data to understand how products are performing, and proactively refine them, improving the company’s ability to deliver impact for their advertisers.
REA is rolling out new engagement solutions, including a mobile first, customer-facing self-service portal that allows customers to purchase, upgrade and renew products on-the-go. Visibility across their multiple brands in Hong Kong, Singapore, Malaysia, and the Indonesia market pending, means regional leaders can easily access the information they need to accurately report on advertising pipeline and revenue.
REA Group Limited
REA Group Ltd and its subsidiary companies, known as the REA Group, make up a global online real estate advertising company headquartered in Melbourne, Australia. The REA Group is public company listed on the Australian Stock Exchange and is majority owned by News Corp Australia, a subsidiary of News Corp. The company now operates property websites in 10 countries that are used by more than 19,000 agents and have approximately 8.8 million unique visitors per month.
Take the Next Step
- Bluewolf, an IBM Company is a leading Salesforce consulting agency that empowers companies of all sizes and industries to connect customer experience to value. To learn more about services from Bluewolf, please visit: bluewolf.com
Trends and Insights
- The Status of Salesforce Report
- Beneath the Surface of Digital Transformation: Why Leaders Modernize Enterprise Applications
To learn more about IBM Services, please contact your IBM representative or IBM Business Partner, or visit the following website: ibm.com/services