Business challenge

Prudential Financial, Inc. wanted to define the various connections between employee health and business performance and identify opportunities to improve both.

Transformation

Utilizing the IBM Health Insights (formerly IBM Advantage Suite®)  solution and analytics consulting services from Watson Health, the company analyzed employee data to see how health and lifestyle risk factors affected productivity, absenteeism and more.

Results

Helped to pinpoint opportunities

to assist employees in improving health

Helped to define connections

between employee health and business performance

Helped to empower business leaders

in promoting a culture of health

Business challenge story

The need

Prudential, a financial services leader with offices around the globe, sought to engage and empower its business leaders in promoting a culture of health across the organization. To understand how health and talent are interconnected, Prudential first needed to identify and collect relevant employee satisfaction data.

Transformation story

The approach

Prudential decided to focus on five key dimensions of health and wellness — physical, emotional, social, spiritual and financial.

A team comprising of Prudential employees and Watson Health analytic consultants used the Health Insights solution to develop custom risk profiles for business groups and other organizations within Prudential. The goal for these risk profiles was threefold:

  • To track the prevalence of health and lifestyle risk factors among each group over time, compared to the company overall
  • To evaluate the impact of presenteeism and disability
  • To emphasize measures of supervisor support

The team used the Health Insights solution to integrate response data from an employee opinion survey, a work limitation survey and custom health risk assessments (HRAs) to define correlations between various measures of health with various measures of employee satisfaction. HRA data was also integrated with basic eligibility data to calculate rates of turnover and retention among employees with certain risk factors.

Results story

The outcome

Thanks to the insights gained from working with Health Insights and the Watson Health analytics consulting team, Prudential determined that employee health and well-being are indeed integral to business success, and therefore should be a companywide priority.

Financial stress was linked with:

  • Lower productivity (120 percent more hours lost per employee)
  • Higher absenteeism (two more self-reported missed work days per employee)
  • Greater incidence of short-term disability (69 percent more cases per 100 and 70 percent more days lost per 100)

Favorable supervisor support of employee health initiatives was connected to:

  • Higher job satisfaction: 94 percent greater rate of affirmative job satisfaction
  • Higher productivity: 57 percent fewer hours lost per employee
  • Lower job stress: 86 percent greater rate of employees without job stress
  • Fewer days lost to disability: 53 percent fewer cases per 100 and 63 percent fewer days lost per 100

As a result of these findings, Prudential established new programs, benefits and offerings promoting financial health, as well as a dedicated financial health task force. Prudential will be rolling out a new financial health platform to its employees, including an assessment tool, educational materials and other resources.

As a further reflection of Prudential’s pervasive culture of health, the annual HRA completion rate is consistently above 75 percent. The company’s health and wellness team now routinely engages with business group leaders and other stakeholders on how best to address any concerns identified through the risk profile reporting.

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About Prudential Financial, Inc.

Prudential Financial, Inc., a financial services leader with offices around the globe, sought to engage and empower its business leaders in promoting a culture of health across the organization. To understand how health and talent are interconnected, Prudential first needed to identify and collect relevant employee satisfaction data.

About IBM Watson Health
For more than a century, IBM has been creating innovations that matter. And with Watson Health, we are committed to help build smarter health ecosystems. This means working with you to help you achieve simpler processes, better care insights, faster breakthroughs, and improved experiences for people around the world. Our core strengths combined — deep industry expertise in health, data and analytics, actionable insights, and our reputation for trust and security — can enable us to deliver support for our clients. Together with our clients and partners, IBM is putting smart to work. For more information, visit https://www.ibm.com/watson-health

Solution component

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