With IBM Content Navigator we’re addressing that business problem of making sure that end users in the field could get the information that they needed.

—Tavis Agnew,Records and Information Management Leader,Pembina Pipelines

Business Challenge story

Pembina Pipelines has hundreds of field workers who needed fast, easy access to critical content at any location, any time, on any device. They previously had to request documents from managers by phone or email.With the insight of ensuring his ECM projects created business value, Tavis Agnew, Records and Information Management Leader, Pembina Pipelines worked closely with the field team to learn their needs, challenges and desired outcomes as his starting point for this ECM project. He learned that the team needed access to their documents by facility or pipe segment in the field via their mobile devices. Engaging RKO Solutions, an ECM solutions company, the team created a master plan that would integrate Pembina’s GIS system with IBM Content Navigator.

Transformation

With the insight of ensuring his ECM projects created business value, Tavis Agnew, Records and Information Management Leader, Pembina Pipelines worked closely with the field team to learn their needs, challenges and desired outcomes as his starting point for this ECM project. He learned that the team needed access to their documents by facility or pipe segment in the field via their mobile devices. Engaging RKO Solutions, an ECM solutions company, the team created a master plan that would integrate Pembina’s GIS system with IBM Content Navigator.

Benefits

Pembina Pipelines improved field efficiencies by providing much needed site and job information via field harden devices. As a result field workers gaining access to the right information where and when it is needed eliminating the need for additional phone calls and email.

Solution Category

  • IBM Hybrid Cloud
  • IBM Cloud
  • Middleware